Keeping Time

First time servicing my watch. I needed to remove some links and change my battery. Service is good and took only a few minutes.

Friendly staff. Very helpful with all my random questions about watches. Replaced my batteries at minimal cost. I was referred by an employee from the watches section at Macy’s.

This is my go-​to place for changing batteries and repairs. Always quick, always easy, always friendly.

I love Kit,
The watchmaker that works there
And now he’s gone
Anybody knows where he works now?
310−800−0232 any help will help.

This store has now moved to a kiosk in front of Banana Republic. The watchmakers here are knowledgeable and reasonably priced. I had an old clock that would lose time and after replacing the battery and not fixing the issue, brought it here to have it fixed. I dropped it off with Kit, strolled around the mall for a bit and came back to a perfectly fixed clock and now I feel back on track! Kit even cleaned it out for me for no additional charge! I liked this place so much came back a week later to drop off a few watches that needed battery replacements. Did a little shopping and back in half and hour and they were done! Kit even set the time. Good service, affordable prices, convenient and knowledgeable staff.

Visited 11÷25÷15
Many of my watches have been brought to this establishment. They used to have an actual store where they would even sell clocks, but now it’s just a little kiosk in the middle of the mall. Kinda sad.
Batteries are about $ 8. Hate to say it, but you can replace your batteries cheaper at the Glendale Jewelry Mart on Brand for about $ 6.
Service is good though and it’s convenient if you happen to be shopping at the Glendale Galleria.
Get the punch card and earn a free battery.

either keeping time places used batteries in my watch or, they fail to alert me to the fact that my watch requires a Swiss battery. i have purchased multiple batteries for my Swiss watch and the watch loses time after a couple days. i can only blame myself for returning to their kiosk after the second or third time but i figured i would give them one more chance at trying to not rip me off. never again.

Keeping time kiosk
This is one of this little watch repair sales and battery replacement shops that you find in most malls. However this place had awesome service from an elderly gentleman with a great big smile.
He took my daughters watch and asked for me to come back in 20 minutes. I cruised around the mall a bit and came back a little while later. I must have walked by 4 – 5 times and didn’t se him doing anything but talking to customers. However when I came back he was fixing someone’s watch and at no cost.
When he saw me, he was like this watch isn’t for you… And I said nope, it’s my daughters, and he laughed, saying I didn’t think that watch was quite your style… He is right it isn’t. Especially as I don’t wear a watch. Let alone a purple and black itty bitty one…
He takes all the credit cards that you have I am sure and was very pleasant. His great smile kept everyone happy who came by. Definitely a well liked guy here at the mall I would say. So if you need something done to your watch or are in the market for a new one, this is a guy I would suggest visiting.

Took my watch here because we had thought my battery had died. The young man who was very nice said that the price was 10 dollars and we should come back in 15 minutes. We come back in 10 minutes and come to find out it wasn’t my battery it was the watch itself because apparently it’s filthy. So he didn’t charge me for the service. That was very nice of him plus he didn’t even charge us for the service. Thank you very much. (This was at the kiosk btw)

Took my movado here and he changed my battery. Very nice watchmaker. Great service and he has a 2 year guarantee.

Wow. I am shocked by all the negative feedback. I took my Tag watch here to change the battery and they did a good job. They then gave me a 2 year warranty for the battery. The price was good but not great. It was still better than spending $ 20 more at Ben Bridge Jewelry. I would give them 5 stars if they charged me the same as the previous posters.

I collect watches and get the battery replacements here for over ten years. Friendly staffs, reasonable price and one year warranty on batteries although they last more than three years.

I got a Rolex for birthday and I could not make it work so I took it with my original Tommy Hilfiger watch that needed its battery to be replaced. Mr. Kit, the owner, was so kind and gave me all his attention to get the watch working. He replaced the battery of my other watch and everything cost me $ 14. Great service and great price. Thank you so much again!

TAKES ADVANTAGE OF ELDERLY PEOPLE:
My Mom took her watch here because it was 2 hours late. He said come back in 15 minutes I will check it. She came back and he told her I changed your battery it will cost you $ 6. But your watch is old and it needs general cleaning for $ 50. My Mom said, «No thank you.» He then said I will give you one week to come back if your watch is still slow then I will need to do the $ 50 cleaning.
Mom notices later tHat afternoon that it was still late then took it to a closer Watch Repair shop and then they told her, it is late because the battery is close to dead.
I now accompany her back to Keeping Time at the Glendale Galleria and told him the situation and he started telling me that he did change the battery but your Mom’s watch is broken and needs to be repaired and changing the battery won’t do anything.
Now putting my hand on my waist, I repeated to him that the battery he replaced is nearly dead. Then he said he would change it again but can’t guarantee it will work. I then asked to see the new battery first and saw it was still in package and he put it in as I watched.
Sure enough my Mom’s «old» watch works well.
He did NOT replace her battery hoping she will pay $ 50 more than needed. This man is taking advantage of elderly people BEWARE.
I am going to report him the the Better Business Bureau.

Came here to buy my mom a gift for her birthday. Got her a micheal kors watch, that she loved and they resized it on the spot free of charge. Good customer service and nice watches too.

I had them fix a very expensive watch for me. It was ready in about an hour. I read the reviews on here but decided to give them a try. I had no problems. I’ll definitely come back. In fact, he had one of the best in stock Casio G-​Shock collections I’ve seen in a retail store. I walked out with my fixed watch and another G-​Shock.

About a year ago, I went to Keeping Time to get a new battery for my Concord watch. I come back in 20 mins and he said it will cost me $ 140. I said nope. I will give it to my jeweler. Gave it to my jeweler and I paid $ 10.00 for a battery!!! By the way my watch retails for $ 9,000. so I guess they wanted some extra money. I didn’t do anything about it. Tonight my sister calls and she told me the same story. She had a Piaget $ 25,000. value and they said it was broken. The person she bought it from insisted it only needed a battery. Sure enough he was right. So people, only go there if your watch is under $ 100. this way you will be safe. Better yet, do even go there…

I think these guys are a complete rip-​off (talking about their repair service).
They didn’t use to. They used to be a very reputable shop but my experiences the last few times I’ve visited have not been good. Maybe they’ve changed management, I don’t know.
A couple months ago, my Mom’s watch (an expensive watch might I add) stopped working and we took it there for a battery change. We were told that it would cost $ 9.75+ tax and to go back in 20 minutes to pick up the watch, which we did. When we went back the guy told us that it wasn’t the battery that was the problem, but that it needed a good cleaning and that they’d have to charge $ 40 for that and to go back in another hour. We were stunned by the difference in price, but said, oh well, so be it. So we let them do whatever they wanted to do with it, paid the hefty $ 40 and went home.
Fast forward to last week when my watch (an expensive one as well) stopped working and we took it to the same place for a battery change. Same story: it was going to be $ 9.75+tax and ready in 20 minutes. When we went back, guess what: it wasn’t the battery that was the problem, but the watch needed a good cleaning because it had «moisture» in it (I NEVER wear my watch when showering and I never keep it anywhere near the bathroom, so this moisture thing sounded really weird — not to mention we’re in So Cal with its super dry climate, what moisture?). Anyhow, this time they quoted $ 60 for the repair and I was totally outraged. Needless to say, having heard the same story before with my Mom’s watch, I didn’t believe them this time. I think it’s a tactic they use to rip people off their money, especially when they see an expensive watch. They must figure this person is rich if they’re wearing this watch, so we can rip them off. Well guess what: I’m nowhere near rich. This was just a gift from my parents on a very special occasion (my graduation from grad school). So I said «no thanks» and I took my watch and left. Now I’m looking for another good and honest watch repair shop because I’ve sworn I’m never going back to these people.
To top it all off, after I told my mother in law this story, she had a story to share about them! A couple months ago, she had gone to them with a watch that needed repair and they convinced her that it was totally useless and unfixable and made her buy another watch from them right there and then!
People, beware!

Come here if you are looking to get a watch, almost the whole store is at 20% off. Got this season’s G-​Shock for 20% off retail, you’ll never get that at Macy’s. The two men working there are also very nice and helpful.

About a year back, I needed to get a watch band for my husband’s watch. I stepped into the store and they quoted over $ 24 dollars for a rubber watch band. I knew it was on the high side so I walked around the mall and found another shop that was @ least $ 5 cheaper.
The other day, I needed a battery for my watch and went in because it’s the closest watch shop to the parking lot. They quoted $ 6 which is average so I left my watch, ran an errand and went back to get it. It was ready and I noticed when they handed it back, they didn’t re-​set the time which is a pretty standard thing for watch shops to do when they have your watch. It’s those little touches that make the difference– especially if your prices aren’t great.