Ann Taylor

I will never come into this store ever again! I came in to do an online return and the associate helping me had such a bad attitude and the way she would speak to me had me shaking because I was so close to losing it on her. I mean who hires these people? Liz hun do us a favor and stay out of retail you have such a bad demeanor. Customer service was horrible I will be calling corporate on this as well.

I only shop here if I have a coupon because I think their clothes are VERY EXPENSIVE, but I love their line. I always shop in the SALE section and I hit the jackpot that night! Found a skirt and top for $ 20 each PLUS I had a coupon for $ 15 off! Loved it!
Changing rooms are nice and clean.
Saleslady that night was very helpful.

The new Ann Taylor smaller location now upstairs in the Glendale Galleria felt small and cramped and crowded. Exiting the store felt like the crowded tunnel after a concert at the Hollywood Bowl. There seemed to be only one attendant today and she was behind the cash register. The clothes are always great but it was an unpleasant shopping experience.

Two stars because the clothes are decent. Two stars because the customer service was completely useless. Among the 5 girls working the floor, 0 of them did anything but chat with each other — rather loudly, might I add. One of them had the nerve to look at me, say nothing, and turn around to fix her hair in front of the mirror. By far the worst customer service I’ve ever experienced at this mall.

The service at this location is top notch! Ann Taylor does not ship to the Virgin Islands (drat!) so my step-​mom wanted me to get some things for since I was going home the following week. I came in on a Saturday evening with a paper list of about 15 item numbers. That’s it! No pictures, no descriptions, nada! I had no idea how I was going to get the right items for her. Thankfully, as soon as I walked in, Tasha immediately greeted me and asked if I needed help — YES PLEASE! Tasha spent almost 2 hours helping me figure out sizes and colors and which items came in petite and which didn’t. She looked up each item number to see what was in the store and what had to be ordered online. She was BEYOND helpful! She was not pushy at all, but saw that I genuinely needed help and offered it to me. When she went on a break about an hour in, the other associates gladly helped me as well until Tasha returned. 5 stars for Tasha and this Ann Taylor store!
Side note: I wish the same could be said for the Ann Talor Loft located in the mall not far away. I walked down right after to see if they had any other items on my paper list. They were pretty snotty and looked like they were too busy to help a 1-​legged blind man. They got not of my business. Boo on you, Loft!

Very clean, nice people who say hello but dont corner you in the store. They leave you room to explore. The clothes are nice, the prices are moderate to high and it has a very business woman feel. Great place to go if you want a mature, classic, but still a bit fun look for a professional career.