T-Mobile

«Katie «She very nice her explain everything what i want to know. She’s the best in T-​mobile for sure !!!

First of all, My name is Antonio M. I was extremely pleased with the service I received at this location inside the Glendale Galleria. Brian and Seth attended me at the store. Raymond and Amanda attended my issues with the other, unfortunate, T-​mobile stores and their unprofessional employees.
If you scroll to a Unilocal review done on 05/​09/​2016 by an «Antonio M» stating negative things about this store, I am almost 100% certain that, that review was completed by either Shelby at the Santa Clarita T-​Mobile on Golden Valley Rd. & the 14 fwy or either Manda or Jimmi at the Stevensons Ranch T-​Mobile off The Old Road. Both locations are T-​Mobile «Corporate» stores. Well, at least that’s what Shelby kept telling me. Anyways, I will be reporting the fraudulent account and review posted possibly by Shelby since she was the only one who interacted with Raymond over the phone. I am very stressed out. I’ve reached a high level of anxiety due to my interactions with Shelby, Manda and Jimmi. This is a defamation of my character and I will be contacting a lawyer. I’ve screened shot the falsified review just in-​case someone wants to take it down. I am pretty sure IT will be able to locate the computer the account was created from and identify the culprit.
Enough of those other stores. Let me RAVE about my EXCELLENT experience with Brian, Amanda and Raymond at the Glendale Galleria location! :-) I went into the T-​Mobile store on 05/​08/​2016 due to my LG G4 device not working. Brian and Seth immediately assisted me even though they were highly busy. I had my wife and infant with me so my time was of the essence. Brian and Seth both told me that my phone was unfortunately no good however it was under warranty so they would be able to place an order for a replacement. Huge sigh of relief came to me since that phone was only 8 months old and I paid over $ 700 for it. Now, they also told me that I was eligible for an upgrade. What a coincidence! I’ve been very interested in the new LG G5! Even though the price was a bit steep, I really needed a phone for business and emergencies if one was to arise. Now, let me remind you. it’s Sunday, May 8^th. Mother’s day! I have the coolest wife in this planet! As soon as I heard, «Upgrade», I quickly turned to my wife and hoped to see a sign of approval. With a huge smile on my wife’s face, I knew I married her for a reason! «Let’s do it!» I told Brian.
Quickly enough they got me my new phone and Seth kept asking me if he would like for me to let my wife back in the store since it was waaaay after closing. My wife was fine outside the store since my son was crying. They took great care of me and my cellular needs since I run 4 dental offices and have several doctors and patients calling me 7 days a week, 24 hours around the clock. I mos def recommend this location and their due diligence to assist you with all your mobile needs. They carry a high standard of integrity and should be recognized for the actions they took on taking care of me remotely after I left their location.
Now I will review the other locations. Dun Dun Duuuuun!!!

I came in to simply pay a bill because I had to do it in person and not online, and they told me I had to wait for 40min-​an hour. That’s ridiculous because all I needed was 2 minutes to pay my bill. So I said I would wait. It was crowded in the store because of other people waiting so I had walked to a shoe store right across from the T-​Mobile store, and when I came back literally 5 minutes later she said she had taken me off the waiting list because I left. Are you kidding me? She hadn’t called my name yet so it’s not like it was my turn and I wasn’t there so she skipped me, she simply took me off the list. But I still had to pay my bill that day so she put me back on the list and I had to wait for over an hour to pay a bill which took me no longer than 2 minutes. All throughout this process I was given attitude not only by the workers but by the manager who has been assisting me, her name is Amanda. So rude and unnecessary.

Before we came in to the store today, we visited the Verizon and Sprint stores before that, and At&t after that. We were trying to see who’s offers better fit my friend’s needs, so were asking a lot of questions. All of the above mentioned stores employees did a great job, with being patient, courteous and very helpful to us.
The T-mobile’s employe’s name is Robert. The guy started straight by assuming and telling us that, — if you don’t have good credit history, T-​Mobile won’t sell you a phone. Great way to start. That’s called profiling.
We moved on. During our very short «conversation» he kept talking to other employees without even apologizing to us.
His approach to us was very rude and disrespectful, and though I tried to tolerate it, my friend got fed up and tryed to argue with him over a statement. That’s when Robert just walked away and started talking to other employee. We were just stunned. The guy just turned and walked away! When I approached him and said that we were not done yet and still have questions, the lady employee who was talking to Robert, said that he will be back in a minute. Note, he didn’t even turn to look at me.
I had my precautions before we went to the store, as I had my unsatisfactory experience with T-​Mobile already, but went there anyway, to be fair to my friend. Robert proved me to be right. From now on I will be disaproving all my friends who want to go to T-​Mobile, especially this store in Galleria, next to the Target.
I hope this review reaches the management of the store.

T-​Mobile store has a positive energy and friendly staff. Waiting time is not long, I was helped in less than 10 minutes. Brian C. was generous to help me. Kid is enthusiastic, brilliant, and knowledgeable. Always had the right answer to all my tech questions. I switched over to T-​mobile from Verizon. Pay less and I get way more benefits with the t-​mobile plan.

I went to this location at the Galleria Mall with my friend because it has good reviews and within a walking distance from her house. We were surprised that the place was crowded and busy. We wait a few minutes and got help from Brian C who gave good advice to my friend to finish the minutes leftover from her grandfather plan (prepaid) and upgrade to a new plan that has internet and cost only 10 $ more (postpaid). I don’t know much about all these offers and plans but Brian seemed to know and understand what we needed to do to transfer into the right plan. Thanks for the concern, good service and explained to us clearly. I kept my promise to write a good review for him with no bias. Keep up your good work, Brian!

Brian C of the TMOBILE Glendale store has excellent customer service together with Seth, I believe the Asst Manager! Unlike some people I know from other Tmobile stores, they’re very rude and seldom satisfy their customers!!! But with Brian C or Bryan, it’s different! He makes sure customers are not ignored! He’ll answer all questions, explain problems, etc. He’s such an awesome employee!!! So guys, if you want good customer service, go to Brian C of tmobile at Glendale Galleria!!! That’s beside Target!!!

Went in to ask a simple question regarding my upgrade plan (wanted to know when I would be able to upgrade.), wouldn’t answer my questions instead saying I should call 611. The reason they stated was because its a business account and that even though I’m on it I’m not authorized. Could understand that if I was going to make changes or get sensitive information but seriously what harm could come from knowing when you can do an upgrade. Really good job wasting my time and even my bosses time on the phone without getting anything out of it other then frustration. Very unprofessional and will never come back again. What’s funny is I went to the same store a month ago with the same question and didn’t have to go through such hell just to get a simple answer. Don’t know what changed but still wouldn’t want anyone else to go through such a hassle for no reason. There are better stores out there, i recommend you steer clear of this one.

Came with my bro to set up his iPhone with a plan.
They don’t have any chart pamphlets /​flyers with their plans and pricing laid out. The staff are knowledgeable and know the plans but for the visual learners like myself, seeing the plans on paper would help me and save the employees from repeating the information again. Maybe they don’t make the posters because their plans keep changing? Hmm…
The layout is a little weird in here. The cashier counter is right smack in the center of the shop and I felt weird walking behind it to look at the merchandise on the wall.
It’ss a clean and organized shop

This place sucks.
I went and got an iPhone 6s the other day along with a case and screen protector. To make a long story short, the guy who put the SP on messed up. A corner of the SP is not connected (it’s not as easy as pushing it down) and there is visible fluff underneath.
I’ve called, and even visited the store to get it corrected. They have advised me to call the SP manufacturer.
Why? They had nothing to do with this guy, who claims to be «a perfectionist» and «detail oriented», screwing my screen protector up.
I’ve wasted $ 50 cash, time and gas going there, additional time trying to contact the SP manufacturing company, and more time writing this.
F that store.
(I do realize I may be throwing the baby out with the bath water, but hopefully you can understand my frustration.)

I only write reviews when I’m super SATISFIED or extremely MAD. This time – I’m afraid it’s the latter.
Sales Rep#: 4 578 982 – Whoever this is, you are in such a trouble!
We wanted to covert our 2-​line «Simple Choice No Credit» family plan into the plan with credit check in order to activate our new iPhones. This was ALL we needed. However, the guy (Sales Rep#: 4 578 982) wanted to earn his commission. Here’s what he did to us:
1. Opened another account with 2 new lines
2. Asked us to pay for the 2 new SIM cards which we didn’t even need, and this 2 new SIM cards couldn’t even work!
3. Lied to us that these are just temporary numbers, and our old numbers would replace them after 24 hours
4. Pulled a HARD INQUIRY on my credit history, and lied it would only be a soft one.
5. Intentionally wrote a wrong address on my new account, while he was holding my driver license with the correct address. (He didn’t want us to receive the bill; otherwise we would know what he really did)
6. Left our old account open
I haven’t finished writing my complaint after all these – Guess what this led us?!
7. Went to 2 other different T-​mobile stores to get this resolved
8. Had to pay for 4 lines, although we only needed 2
8. Would SEVERELY affect my credit history which took me years to build
a. Got a hard inquiry
b. I probably wouldn’t know to pay my bills for the new account since I couldn’t receive the bills at the right address. Moreover, I didn’t even know that these 2 new lines existed since the new SIM cards, which I paid for, didn’t work and I was told they were temporary!
T-​mobile – You really should build efficient management and human resource teams! Choose the right staff! It’s never too late to fix your mistakes – Now you have the Sales Rep#, and I hope that you are smart enough to figure out what you should do.
Other T-​mobile existing/​potential customers – Don’t ever trust sale representatives when they ask you to open a new account and enter your SSN! Think 5 more seconds and it would save your from spending 5 hours dealing with the mess later!

Ok today was a long day spending with T mobile guys. I purchased another phone and backed it up and restored it successfully with help of the team T mobile. I want to thank Gerardo, Robert and samuel for their great welcoming attention to every crazy thing I asked and for their help and support. Definitely the best customer service ever.

Came here to switch plans and buy the new LG G4 phone. Brain was super helpful and it was a great experience overall!

Not crazy about my switch from Verizon because I miss the signal strength but the customer service with T-​Mobil is excellent. As soon as I walked they were well staffed everyone said hellos and a nice woman immediately directed me to Ryan who was really great to work with. I came in annoyed/​left happy. That’s good customer service.

I’ve been around when it comes to phone companies and this one was a great experience. Walked in T-​Mobile and Brian helped us out he was nice and respectful answered all the questions we had about getting a family plan took the time to explain everything to us without rushing. We ended up coming out with 4 new phones. I do recommend this store look for Brian if you go, he’ll help you out one of the best costumer service I’ve had so far

I went to T-​Mobile the other day to replace an iPhone 6 that was stolen from me. I know I didn’t have insurance on it so I knew I would have to pay for a new one. Edward kharineh I think he was a manager at the store helped me a lot with differ options. I was able to walk out 100% satisfied and set me up with a new phone and made it so if my phone is ever stolen or damaged I will completely covered. He was extremely informative and helped a lot. Will definitely be referring my friends and family to this T-​Mobile from now on! Thanks a lot!

My friend and I came into the store just to check out the new phones. My friend wanted to upgrade her phone and I just happened to tag along. I had att and was not planning on switching to T-​mobile until I overheard all the perks and prices! And best of all we had a really cool rep named Brian, which made the transaction even smoother and easy and fun! Not to mention the other employees were really nice and helpful. I don’t know why the other reviews were negative because over all my friend and I had the BEST customer service :)

I’d like to try and change the rating because they were awesome! Everyone was funny and kind and they seemed like a great team. They didn’t try to haggle me and made me feel extremely comfortable. They were all very competent and I felt like I could trust them. Great customer service and extremely helpful– even saved me money! I’m definitely coming back here again! Avoid the Tmobile off of brand at all costs!

The reviews are 100% correct. I’ve been to T-​mobile stores in at least 5 different states in the last 13 years that I’ve been a customer, and this one by far is the worst.
I needed a replacement phone for the one I bought last night. I called them to make sure they had the one I needed (not indicating it’s a replacement, just generally asking). Female employee said they have the phone so I made the trip to the store.
I arrived, and when I told them that this phone would be a replacement for the bad phone I have, they lied and told me they don’t have these phones in stock. They clearly just didn’t feel like taking the re-​stocking hit, and lied and said they didn’t have it. The lowly manager made some double-​talk crap excuse that between the time that I called, and now, the phone had been allocated to another store that needed it. Major lies. Major laughs.
Two lessons here.
1. If you ever need a replacement in a retail store like this, make sure you don’t tell them it’s a replacement until the very last second. MAKE THEM BRING YOU THE PRODUCT AT THE COUNTER. Sadly, stores like this force US to lie like this, and act like we are there to outright purchase a phone, rather than get replacement for defective merchandise.
2. Absolutely do not visit the Glendale Galleria Store. In fact, I am praying it becomes a more useful store like a Glamor Shots or Hot Dog On a Stick.
Also, make sure you always call and file incident reports for stores like this that you feel have screwed you over or wasted your time. Amateurs need to learn their lessons. Thanks for wasting my time, T-​Mobez.

First of all, people need to get their heads outta their ass. If you come to a store at a busy MALL like Glendale Galleria, expect to wait. It’s common sense!
Second of all, these people aren’t here to wipe you bill clear of stupid overages and other crap you’ve accumulated. The workers are PEOPLE, not slaves.
My experience here, and that of my entire family, has been nothing but pleasant. And guess what! It’s because we’re patient and not crazy demanding or self entitled.
We got a family plan for 5 people, and it turned out that 2 of the phones we wanted (iPhone 6) weren’t in stock that day. The store manager, Jesus, offered to either pick them up from another store, or ship them to my house. Because we didn’t want to wait, we asked to have a store pick up. He personally left the store to go get them himself and came back within an hour. Keep in mind, THIS IS NOT MANDATORY! He did this because his team goes above and beyond for their customers. We were able to get the phones we wanted, cross the t’s and dot the I’s within 2 hours, and that’s with the wait time!
So, my best advice is to take the bad reviews with a grain is salt. Angry people leave angry reviews because of whatever issue they had going on. My family and I have had no problems with this store and regularly send our friends and family to talk to Jesus and his team.
I think that with a little patience and understanding, you can have a pleasant experience anywhere you go.
P.S: some chairs or benches outside the store wouldn’t hurt lol