Health Care Partners – Urgent Care Center

Love this place. Been here several times for myself, my husband and daughter. Never have to wait long and they are always thorough– nice too.

This place is so amazing. The staff are very friendly and professional. They took very good care if me. Took tests and figured what was wrong and immediately gave me what was needed. If I need Urgent Care I would definately return here. So much better then an Emergency Room anyday.

What is your prescription when your regular doc is not on call? You get an exciting trip to Urgent care. I arrive before its closing time of 8 pm. Hours before closing time for all you naysayers, and there was a sign saying go to Irwindale or Pasadena. I am still up all night coughing my brains out and my eye balls are feel as though they want to sleep, but my lungs are so wide awake. Why isn’t any urgent care around here open after 5pm? I work weekends, so it would be helpful for me, and I am sure other retail slaves, like me with multiple college degrees. Just a thought… business health care people open later and close later. I will be going elsewhere tomorrow am for real care, like a door that actually opens and not a sign that says go away… as the gal behind the counter smiles and laughs with the security guard behind the locked door. I can hear them now… Sick Losers! Well, you lost my business. I am really mad about this… Please change your profile on HealthNet today.

Needed immediate medical assistance on a Saturday night and this Urgent Care CLOSED early. When asked why, the security guard said the location didn’t have enough doctors to care for patients. There were a minimum of 7 cars parked behind the building which one could assume belonged to the staff and 2 patients exiting the building when I arrived. Unless there were NO doctors why wouldn’t this ‘Urgent’ Care allow patients to be treated as long as patients were coming in by whatever number of doctors actually were on sight? Seems like maybe the staff/​doctors wanted an early shift and the expense of sick customers.

Healthcare partners — Urgent Care — Grand Ave, Glendora, Ca.
Unbelievably slow. Checked in at 1pm to have a bug bite checked out. 20 minutes later, they took me in to screen me and take my blood pressure. Then back out to the waiting room. 2 hours later I asked when I would be seen. The receptionist said there were 4 people in front of me. Another 1.5 hours later, I asked where I was and she said there were 3 people in front of me. I did the math, concluded that it could be another 3 – 4 hours on top of the 3.5 hours I had already waited and got the heck out of there. Slow — Slow — Slow!!!

First off, I would like to address a few peoples complaints. People complaining about an hour wait time need to get a grip. It’s effing Urgent Care. Not your primary doctors office. That’s why theres a long wait. If someone comes in after you and gets seen before you, its because it’s urgent care. They will see someone sooner if their health issue is more serious than yours. That’s how this works… When you get there and walk up to the counter, there are several signs telling you explicitly what to do. Sign your name in, arrival time, and if you’ve been there before or not. Sit your ass down and they will call you up.
THIS IS PRETTY MUCH HOW ALL URGENT CARE CENTERS WORK!!!
I’ve been here quite a few times, I’ve had to wait about an hour each time and once almost two, but again that is what happens when you go to Urgent Care.
The receptionists have always been super friendly with me.
As for all the medical staff, wonderful. They have comforted me when I thought for sure I was dying lol. Excellent bedside manner with everyone I have come into contact with. I have came in with a sprained calf muscle and they were able to treat me on sight. I’ve came in with walking pneumonia, which I didn’t know I had, and they were able to do chest xrays on site. I have came in with Noro Virus that caused severe dehydration and nausea, and they were able to give me a pregnancy test and an IV on site. I’ve came in with sore throat, and they were able to test me for strep on site.
I prefer this urgent care location to the one in Irwindale, and the one in Pasadena.

Worst place I’ve been here 4 hrs and now I have to wait another hr for an X-​ray. I rather pay more and go to er

Been here 2 hours! Haven’t been seen anything. People that got here after me are going before me. I hope they get me in soon.
Well they have taken me back into a room and I’ve been waiting another 45mins back here!!! I will never come here again!!! And I bet the visit is only gonna take 3 mins. Screw this place!!!

OVER AN HOUR!!!
Waiting to be check-​in with no help or answers why!
I asked the two clerks behind the counter, what need to be done, first visit to this location. No help, smug nasty rolling of eyes, ask about paper work, said we will call you when «WE» are ready! The person before that had been waiting longer then I had and the women before that was chewing out the nurse for the very same reason. What a terrible way to treat people, no welcoming hello, no we are sorry to inform you of the delay (s). I will be looking into whom is in charge of this locate and make a legal complaint, this should not be the norm.
We are now bing taken care of by the good doctors at Pasadena Community Urgent Care in east Pasadena, where they are always welcoming, professional and friendly!

This is actually a pretty good urgent care facility. I’ve been here about three times now and all times have been smooth and easy. The hours are good, parking is plentiful and the staff is very courteous and happy to help. The office is also very clean with a nice antibacterial station to ward off any germs. This is definitely my go to spot for those times I’m sick.

Took my daughter there for ear pain. In an out in an hour. Clean, quick and friendly.

I was experiencing uncontrollable heavy bleeding (girl problems) I Called my doctor to make an appt & they said I needed to go to the ER or Urgent Care. So happy I came to this Urgent Care! The receptionists are incredibly nice and took the time with each patient to listen to there gripes, the wait was long & they kept everyone calm. The nurses are very nice & the doctor I saw, Dr. Chan, was great. He listened to everything I had to say, asked me questions & listened to my answers. They did blood test & urine tests on site & have the answers to me in about 15 min. All really nice & comforting when you’re having a health scare! I’m so happy to know there’s an urgent care this nice close by!

All ways nice staff, doctors are hit or miss. Most doctors use English as a second language and hard to understand some don’t even listen to you. But it is clean and fast. I remember the one on Badillo street, that one was bad. :)

They have a sign that says the wait time… my wait time was 3 hours… and the sign didn’t lie. However, it was a friday before a holiday weekend, so I didn’t have much choice. Once I was finally in… it took only a few moments for the physician assistant to come and check me out. She was fast and to the point, which after 3 hours, I was glad. The facilities are clean and the staff friendly.

Wait was long but not any longer than what they said when I called or showed up. The nurses and doctor were all super friendly and wonderful. I had to come bc my obgyn was not in today but they gave me the same care she would have and did everything the nurse at my ob office said should be done!

I brought my son in before Christmas and I was pleasantly surprised with the care he received. They were professional and very thorough. The staff was kind and the Physician knowledgeable. I felt very informed every step of the way. I even received a call after we returned home to let us know the result of labs that had been sent out.
The wait was about average for an Urgent Care.

Upon wallking in with my newborn a sign at the counter read: «The Current Wait Time is 4 hours». Which is a nightmare scenario for someone with a sick kid.
After about 45 mins we were called in and my daughter was seen. All in under an hour. This waiting room is clean, albiet cramped with sick people but it went fast, we didnt wait 45 minutes and my baby got to see a doctor. This place is alright by me.

Came here because my husband was severely dehydrated and had flu symptoms. Got an IV. Got seen and diagnosed fast, but the 2 nurses who helped us were rushed and rude.
Nurse «have you taken any Motrin or Tylenol?»
Patient «I took NyQuil earlier»
Nurse «…that’s neither»
We realize that, were just trying to give them all the information we had and let them know he had taken a fever reducer recently.
But the nurse David redeemed our experience! Took care of the last bit of IV work and actually introduced himself. Very sweet and gentle.

Pro’s
Clean office.
Excellent hours.
Staff is AMAZING.
Office is very cold so dress warm.
Long wait but well worth it.
(Less than ER; average is 1 hour wait)
No appointment needed.
X-​ray available
Pharmacy NEXT door
Dr. Arnold Pang is such a great doctor.
Cons
Small T.V.
No cable
No water fountain
No ultrasound

I really like this facility and the staff. I’ve been there several times. I would’ve given it 5 stars except for the fact that the last time I was there with my wife the doctor (Dr. Caspe) was terrible. See my review of Dr. Caspe at:
Here’s a quick summary of my experience at this facility:
Facility: Very clean, not too busy, but cold as are most medical facilities (dress warm).
Parking: free, convenient, lots of spaces.
Front Desk Staff: Awesome! Friendly, fast, and helpful!
Nurses: Compassionate, friendly, and helpful!
Doctors/​Nurse Practitioners:
Monique, NP was the best medical professional we encountered. She’s got great bed-​side manners, she’s very professional, knowledgable, experienced, compassionate, and is happy to answer questions. She listened very attentively and responded with an appropriate and fast treatment. I’d highly recommend her. She’s more impressive than some of the MDs at that facility.
Dr. Pang, we only spent a few minutes with him, but he was very professional, pleasant, and listened attentively. He gave us an opportunity to ask questions only left the room after we were
Dr. Caspe, I would not recommend him and I hope Health Care Partners terminates his services at their facility. He’s has absolutely no interest in being in Urgent Care and prefers to spend most of his time chatting with the nurses and medical assistants about cleansing juices and «passing gas». Utterly unprofessional! He also misdiagnosed my wife and gave us a wrong prescription for an intravenous antibiotic that he should NOT have included. Even the pharmacist was surprised when she saw the prescription.
For details on Dr. Caspe see the review at: