Best Buy

Horrible customer service. Lost me as a customer over not exchanging a microwave that caught on fire! Unbelievable

This is my favorite bestbuy they always want to help you and want the best for you the staff is great smiles every time I walk in always so pleasant I live in Oxnard and go out of my way to drive to goleta to get this great experience hands down go here

Wow. Working retail more than half my life, I know what good and bad customer service is… with that said, I also know that no matter what, you take care of your customers. It’s called job security. Bought a Samsung JS9500 from Best Buy in Goleta because it came with a free 1T external hard drive. It was a $ 98.00 value. I chose Best Buy to get my TV because of this promotion. Long story short, they are no longer available. And because it was a «free item», they basically said «Oh well, so sorry»…no rain check, no trying to ship one from another location, no store credit, no NOTHING! I will be choosing somewhere else to buy my electronics from now on. Bad business practices. And did I mention the time it took to deal with all this… And the one star is just because Justin was an amazing salesperson. He rocks.

Ryan and Daniel are the bomb!
I took my car somewhere else to get a navigation touch screen installed and they lied to me about it connecting to my office and didn’t even hook it up right! So I took it tho best buy to get speakers and an amp. While they were installing my speakers, I explained the situation about the navigation unit and they went way above and beyond to help me and they fixed the shitty install the other place did! Talk about the best customer service ever! I love them and will never go anywhere else! If they leave best buy, I’m following them where ever they go! Great hire best buy, they both need a raise and I cannot show enough gratitude the them!

The staff has been very helpful every time I come here. Most people complain about prices and what not, but I think most are just misinformed. If you find a better deal from a legitimate source, Best Buy will price match. I’ve been able to price match some amazing deals. Just have to learn how to shop. On top of that, I always receive points and money back with My Best Buy rewards program.

WORST BUY!!!
It’s always sooooooo bad that I refuse to waste my time typing out the experience!
This has happened to me with this and other WORST BUY
In short 4 calls 45 minutes wasted no one at the store ever picked up!!!
This is typical of my past experiences as well!!!

Don’t EVER shop here! Buy your TV at COSTCO! I bought an off brand tv~the picture was very cloudy/​fuzzy! They told me that I had 15 days to return with 100% cash back and I was going to return the low quality tv and buy a more expensive high quality tv from Best Buy. At the return line… the lady checked the large box and told me that she couldn’t return the tv because 2 very small screws had gone missing! I told her that I wanted to talk with a manager and she quickly recanted by saying «well you actually CAN return the tv… ahhh…but we have to charge you a large amount for the 2 screws» and tossed her hair back (power trip). She ran over to the the manager and whispered to her for a few seconds~then the manager came over and said «I’m charging you $ 20 for the 2 small missing screws and you’re lucky I don’t charge you $ 40 because its what I usually charge customers for 2 screws that are missing»!! I paid the $ 20 and called customer service and they said it was «unacceptable» and «outrageous» to charge me $ 20~they said a normal charge would be $ 5-​$ 8 and that the charge is at the desecration of the manager! They sent me a gift card for $ 30 for the overcharge and bad customer service. Oh… and I told the manager that I was planning on buying an expensive tv that day at Best Buy~however after the bad customer service~ that I decided that I was going to get my tv at Castco… she smiled and said «thats fine with me»!! I walked across the street and bought a great tv at Costco… the employees are very kind, professional and helpful! The Costco guys that helped me pick out my new tv~ both laughed out loud when I told them my horror story at Best Buy! P. S. I love my new tv from Costco!

This review is over due, its for the geek-​squad auto tech part of best buy. my husband took in my car for a stereo to be installed and Ryan (auto tech) is Professional, knowledgeable, & personable! Highly recommend Ryan’s services!!, theres two auto techs but Ryan seemed to be much more experienced! We will definitely continue to send people his way & we wont be going anywhere else, unless Ryan goes somewhere new! Pricing is fair, good parking, spacious & clean garage.

I have purchase two different brand new, in-​the-​box laptops from Best Buy over the last two months. Both have had major problems. The first one died after three weeks and had to be ‘scrapped out’ and Best Buy did gave me a full refund. The second one has intermittent problems for a couple of weeks now. The Geek Squad has not been able to find a permenant fix and now will not help me unless I buy their service. Really? I have to pay them to fix a computer that is brand new and defective? What kind of customer service is that? It feels like extortion. Best Buy this is HORRIBLE customer service and I will never purchase another computer from you again, EVER. Cosco is right across the screed, along of Office Max, and I am sure they will do better.

Worst place ever to get service! After waiting for over thirty minutes, they don’t even have what we wanted. Do they really have just one person working in one area?

I got a notice stating my preorder was ready to be picked up from the store. When I got to the store, Jared tells me I cannot pick up the order because its not released yet. He was holding the movie in his hand but would not let me pick it up. I tried explaining that in the past, I have always been able to pick up my preorder when they were ready. Instead of trying to figure out a solution, he repeats that the item is not released yet and tells me to come back tomorrow. Why would you tell a customer the order would be ready to pick up if I clearly cannot? Thanks for wasting my time and gas, Best Buy.

Bought a freezer last week and when it was delivered they said they could not take our old one. The new freezer we purchased from them was only about 3 inches taller but 3 inches shallower. The excuses of our old freezer being too heavy was complete rubbish too! It was moved out of our house and onto a truck by one guy. They even commented on how light it was. So 800lbs it was not as your team tried to say. Try more like half of that, maybe.
The stores incompetence didn’t end there. I called the main corporate Geek Squad line and the lady there completely agreed that the old freezer should’ve been picked up as stated in the purchase and even having an SKU #9 410 101 on the receipt. On getting in touch with your store they put me on the phone with a girl there. She said again that our freezer was too heavy and that your store can’t help us. It’s STORE POLICY. So in other words you guys got your money and the issue with our freezer is not yours and now only ours.
This is where incompetence goes to an all time high. I told her that I had paid for this service. Her response was no I didn’t pay for it (with a bit of attitude I might add) and it’s not the stores problem anymore. I had to inform her that there IS and actual SKU # on my receipt for the old freezer to be taken away and this is exactly why I bought my new freezer from Best Buy. I asked for the manager, you, and you were with another costumer and would call me back in 5 – 10 minutes. No call. 4 hours later I called back only to be on hold for another 10−15min to find out your not available and that the manager is working on something for this issue. It’s called communication! You let people know what’s going on. Now on to the next day. I get a message from the manager saying he’s are working on something that I’ll be happy with. That’s it. Cryptic to say the least. Also to late for me to be happy. I call the store and he’s are unavailable. At this point I still have never talked to him and don’t even know if he exist and your store is just waisting my time. Which leading up to this point was feeling quite possible.
The manager finally call me back and tell me that he is getting another service company to pick up our old freezer. They will be in touch with us. So now it is a week later having had to spend hours on the phone with Best Buy main line, the store and the pick up service to finally have our freezer picked up. We are lucky we had a little extra space to keep both freezers I might add otherwise we would’ve had to just put it on the street or I don’t know what.
So from beginning to end this was a complete screw up. From the delivery team, your staff and even the managers for lack of communication. Because of this I will never buy any major appliance from Best Buy ever again. I would rather buy the same product at a higher price not to have to go through such a waist of time and also be told that this is my problem now not yours.

I had a terrible experience with Best Buy over a protection plan. My Samsung TV was damaged (screen cracks you can only see when you plug it in). I followed the instructions exactly as written and was very careful setting it up. When I turned it on the damage was visible. I didn’t know what it was and knew I didn’t damage it so I took it back. I had the 2 year protection plan so I felt confident they would make it right. «Mike» in customer service told me that I must have damaged it and the plan didn’t cover this kind of problem. I went to Costco and bought a TV. I will never purchase anything from Best Buy again and their protection plan is a SCAM. I would give them zero stars if I could.

Shout out to an easy Dark Pit Release. Y’all made it smooth as possible.

Came in for an aux cord– something that should be a staple at an electronics store. Nope not this one. They had one. Just one. And it was the cheap $ 5 one that would be sure to break after a use. And I unfortunately had to ask where they we’re initially because they’ve since attemped to mock their computer area after an Apple Store, taking out a couple aisles where the cords used to be. And when I asked the guy «just one cord?» He started to respond with that awkward ninja walk away thing they tend to do a lot. I can’t believe I’m saying this but I’d rather go to Radio Shack. Yeah, this place is that bad.

Horrible experience today! There are some very young men who «work» there who are obviously not interested in being there.
Today I went to buy a Desktop computer. Nobody offered to help us. I finally had to find someone, he wasn’t knowledgeable at all! Well, we found something and then it was a hunt to find someone to ring me up. Nobody wanted to do that either. Then finally a young man said he could help me. Im standing there 8 months pregnant with 2 kids so it would have been nice to get thru this process quickly, but nope!!! This kids head was in the clouds. He began asking for my info, I told him he typed super fast, asked me to confirm and I said, no theres like 8 typos. This went on at least 7 times where I had to say no this needs to be edited. Finally, I looked at him and said, «Look dude, do you need to be somewhere? Do you want me to find someone else to help me?» Finally he slowed down and we got thru that tedious part. Then it was a nightmare for them to take my bosses business check, it was declined. He told me I could have my boss pay with a credit card. I started to call my boss, mid transaction. And some other stoner ucsb kid comes up and says, «uuuuh I like need a router.» And this guy was super excited to help him and literally walks away and doesn’t come back. WTF just happened here? Haha what a bunch of fools running this place. I wont be back!

RUN, don’t walk, from using the Geek Squad. Brought my computer in on Sunday. First person said that perhaps they could look at it while I waited and I should stay in the store until they called my number which would be in about ½ hour. I got to the counter, and Mike, who apparently just says no to everyone, said I would have to leave my computer for 3 – 5 days, or great news, the Geek Squad could help me remotely for just $ 199/​year. I’ve been in hell for 4 days. I brought it in for running slow, and by the time they got done with it my email and printers didn’t work, and it was still running slow. They removed my password program, so I went back into the store, and they said, guess what, I could leave it with them for 3 – 5 days or call the Geek Squad and have them do it remotely. They were supposed to help me in 20 minutes, and I’ve been sitting here for an hour. I’ve spend hours this week on this problem, which wasn’t a problem before the Geek Squad. Go anywhere, except here.

These five stars are specifically for Kenny in the mobile department. I’ve been to Best Buy in Goleta a lot and I’ve never felt it merited a review because the service was never really «outstanding». This time it was! I was there to pick up my new Galaxy S6 (the day it was released) and I feel like the staff in general did a good job of trying to keep the customers waiting as happy as possible. You could tell Kenny was definitely the most knowledgeable and helpful of them all because his coworkers kept coming to him with questions about how to do things (or what to do when things went wrong). Thanks Kenny!

This place gets 5 stars for customer service! I had a complicated phone issue & called beforehand to ask if they could help me before I made the trip, the gentleman I spoke to, Thurston, said they could & to come in.
I went after work & when I arrived, Thurston remembered my call & called over a young lady by the name of Paola to assist me, she immediately got to working on my problem & did her best to try to get us in & out in a timely fashion. She was so helpful & patient. She also was very knowledgeable about the Verizon plans & broke down each plan & cost, which by switching plans, in turn, saved my husband & I some money.
We left very satisfied & very happy that I was able to get my new iPhone 6 for a lot less than anticipated! Thanks Best Buy, Thurston & Paola! I’ve already recommended Best Buy to a couple of my friends for phone upgrades, etc. & I will continue to do so. I’ll definitely be back.

I really want to give them a good score but my experiences have all been lacking. For example, the last time I was there I brought up an item to the checkout and it rang up at a higher price than was stated on the shelf. He rang me up. I asked him to check the price before he completed my transaction and he said it didn’t matter. After checking the shelf, he realized that I was correct and the advertised was the only one stated (it was a Black Friday tag they had forgotten to remove.)
Then came the problem. The supervisor said the checker can not give me the difference since he had completed the transaction. I was forced to go to the long customer service line. Once there, only one woman was at the register and at least eight of us in line. She was also going to and from the back. It took over 20 minutes to get my 15 dollars back simply because my previous transaction had been completed. This ineptitude is all over the store