After more than 12 years, it was time to get a new mattress. I’ve had some not-so-good experiences at other vendors, including a major furniture store that refused to take a mattress back(even after the salesperson verbally promised us we could.) I’ve purchased mattresses at 5 different places in my time, so I do have some basis for comparison. We met Adrian and Mary at this Mattress Firm location and they were friendly and helpful without being pushy. We were allowed adequate time to shop and try out the various mattresses and they answered all of our questions professionally without trying to steer us toward one brand or another. Their prices were very competitive, apparently due to their size and economy of scale. I was also pleased to see the return policy of up to 120 days — in writing. So far, this is the best place to shop for and buy mattresses that I’ve been to.