I was unaware that a salon existed in Ulta stores. My mom talks about Ulta all the time and loves it, but just for make up and other supplies. Once I discovered I could make an appointment online, I was there. I needed a haircut badly. I had the best time, the staff was so sweet and fun. I haven’t had any great experiences in salons, hadn’t found a stylist who I wanted to go back to again, but I had this experience at Ulta. I’m extremely loyal when I find a business I like and I can’t wait to go back and see Steven again. It was so much fun and he did a great job cutting my hair, but not taking it too far, like they sometimes do. He listened carefully to what I wanted and was a delight to chat with and made me feel very comfortable. Looking forward to my next visit, which I already scheduled– And that’s not something I do.
Suzanne S.
Évaluation du lieu : 3 Grand Rapids, MI
I have been coming to this Ulta location since it first opened. I like how close it is and how there are drugstore brands along with high-end brands. I have had a few instances with the cashiers during the checkout process. Several times when the store is not busy, there isn’t a store employee to be found and I’ve had to go to the back of the store to find someone. One time I waited 10 minutes in front of an employee while she helped someone. She claimed that she didn’t see me standing and put my purchase in a bag that was way too big and didn’t even care or wanted to be bothered. Other times I’ve been mocked while answering the cashiers’ questions while checking out. Well today I waited in a line that had 20 people. When I finally was able to be checked out the cashier I had and apologized for the wait and thanked me. Ulta needs to polish up their employees and learn presentation skills when interacting with customers.
Michelle H.
Évaluation du lieu : 1 Grand Rapids, MI
Love the store… But that does not make up for my horrible experience(s) at the salon. The stylist is a very sweet person — but when you show someone the same picture for your highlights three times in a row, and all three times it turns out differently(plus the third time I was brassy orange with grey highlights), it is 3 strikes you’re out. Too bad, I really like Ulta too.
