Barbeques Galore

This place is great! They did a giveaway for a free grill today! And 105.3 The Fan was there, doing their live show. Ben and Skin were hilarious as always. We bought lots of new seasonings and BBQ sauces and met the owner of the store. He’s a very nice guy, and when we buy our next grill, it will definitely be from this place. I was very impressed with the atmosphere, friendliness of the staff and the store layout. It was very nice!

After my first Capt’n Cook, 4 burner grill wore out after 15 years, I figured it was time to start looking for a new grill. What better place to start the search than Barbecues Galore? Josh walked me through a wide range of models that would fit what I wanted. Ultimately, I landed on the new Capt’n Cook. The new features are very impressive — 1) readily removable burners that are 50% more efficient, 2) new grate design that prevents flare ups, and 3) a special searing burner. Can’t say enough about Josh and his team at the Grapevine location — one more happy customer!

We went to replace our BBQ — I might have caught our old on fire. But that’s a story for another day. We asked about a 3 – 4 burner replacement, something inexpensive. Tom directed us to exactly what we asked for, but then we asked «What’s next?». We moved up through all the different lines and models, we never felt any sales pressure, Tom was very knowledgeable, and spent a lot of time answering all of our questions. We ended up with something that went above and beyond what we thought we wanted. Boy does it rock.
Our BBQ was delivered later that week. We had a couple of warranty issues we tried to get addressed by the manufacturer with not much success. I called the store with my concerns and Josh Worley (store director) took my issues and ran with them. He went directly to the local rep for the manufacturer and I have since received apologies from the company.
Josh has been amazing in his follow thru and following up with me and working with the rep from the manufacturer. I cannot speak highly enough about the amazing customer service we have received from the Grapevine location of BBQs Galore. We look forward to a continued relationship on accessories — because this grill should last our lifetimes!