Domino’s Pizza

Just moved to the area. This is the second time I ordered pizza for delivery from this location. And this is the second time that this has happened. No where else has this ever happened to me. So I figured the first time was a fluke. NOPE. Apparently the pizzas are sat on before they are delivered. Maybe the delivery driver uses them as extra seat cushion? Ridiculous. So much cardboard in the pizza! Pizza completely smooshed! Posted picture!

Terrible management. Driver had me come downstairs to meet her which was fine. Telling me she’d be here in 6 mins and showing up 17 mins later while I waited outside in 38 deg weather was not cool. Driver not having the red pepper I expressly ordered also not cool. Mgr dismissing my complaint really not cool.

Your Domino’s Store (6946)
Quoted Delivery Time: Delivery Time: Approximately 26 – 36 minutes
Actual Delivery Time: 90 minutes (about three times what was quoted)
Pizza Temp: Cold
I called and spoke with Andraa, who identified herself as the manager. She said the driver had left 10 min ago (when the pizza tracker said 20 min ago). She told me they had a sudden rush and didn’t have time to say anything. At an hour and a half, she said that I was the only customer to complain (I find that hard to believe), and that she didn’t understand what she could do. Dominos, if you can pull that call recording, you should. I would be embarrassed if one of my entry level staff handled a call that way, much less a manager. Not that it is Andraa’s fault… I think it is more indicative of the training and hiring. For this reason, you’ve lost my business. If anyone wants to look at my order history, I order from Dominos often. I also order pizza from Dominos for my work team as well. You can kiss my business goodbye.

Much better than Pizza Hut for sure!!!

The food is fine but service has issues. I was put on hold when I called to place an order & after 15 min I had still not been helped. I finally got to the location and asked if they were busy and why I was never taken off hold and they unapologetically said, «oh, it’s not busy here. The other guy working never told me.»
And another time, the guy said it’d be ready in 10 – 15 min, 25 min later it still wasn’t finished. You’d think I’d learn, but I went back on a separate occasion and asked for crushed red pepper flakes and the guy said they don’t serve them! What kinda pizza place doesn’t offer them?! Not impressed. I’d rather pay more money for better pizza and quality service than save a few bucks and eat domino’s.

Since i Moved to Grapevine i have ordered delivery service and it has never come late or bad. Food is great and service from delivery guys is great.

bad customer service