Verizon Wireless

Stacia was fantastic in getting our Verizon Jetpack 4G Mi-​Wi account to work. Moreover, we brought our laptop to the store and she helped confirm that it would connect with the cell site and then the internet. She is very knowledgeable about Verizon’s products and service activation, and is kept quite busy. This retailer is rather busy for obvious reasons, but the wait is worth it.
We had tried Best Buy in Auburn, but we discovered that they are clueless about Verizon’s pre-​paid account activation process and had wasted hours of our time.

Today I went to Z Wireless and though they are not a direct store, they took very good care of me. Though I did not buy a phone there, they were able to help me get my insured phone up and running. Much thanks to Stasia for getting me reconnected to my business, friends, and family. I’d recommend this store to anyone who is local and does not want to go all the way to Roseville for help from a direct store.

I went in to the store under the impression I’m dealing with Verizon directly. I only found out that it’s a retailer when I looked at the bill at home and realized the sales person put a $ 9.99 charge on the bill (for phone activation, email & voice set up, device assurance plan, programming, data transfer). The sales person went through every single charge he put on accept this one, he deliberately didn’t mention it.
I called Verizon to find out why I’m being charged two times for phone activation to and the agent was totally surprised, there should not have been any additional charges. I also found out that if I went with Verizon directly the phone would have been free instead of paying over $ 150 for the phone and dealing with the rebate and ending up paying for the phone over $ 50 after the rebate.
I went back to the store and questioned the charge. The sales person admitted it but refused to refund it. Chris, the manager’s answer was «this charge is to: hand over the phone, set up voice mail and email and activate the sim card and they charge this fee because this is how they make their money», ««I took away time from their other sales». These were his exact words. I was speechless
First of all, I believe that if I’m purchasing a phone plan with a two year contract they should take their time to hand me over the phone and take my credit card. Second from the whole list they only did a partial data transfer, so no service and a hidden charge that they put on unscrupulously.
I filled a complaint with the corporate office at Verizon and I’m disputing the charge.

This is probably the best of the local Verizon stores in GV. I recently purchased 2 smart phones from this Verizon store (near Kmart). The sales staff Dean and Bryan were very helpful and Michelle the manager was great! They were helpful, but not over sales pitch-​y and did not try to up sell me anything I didn’t want. They assisted in setting up my phones and getting all my data switched over with no headaches for me. Best part is, if I have any questions I can go right into the store and get help from a real person! Do your research online, but I would recommend buying locally whenever you can — even your smart phone.
Thanks, Dean, Bryan and Michelle!