Airtrack Devices

Tried to sell us a iPhone that did not have iCloud access. We were out of town on business trip and cell phone charging dock broke — we were going to have to buy a temporary iPhone while having repairs made on the other one. It was critical that we didn’t lose contacts etc.
Paid $ 250 for an iPhone from AirTrack Devices that we were told had iCloud access (wouldn’t you imagine they all do? guess not). We got the phone — only to find out that it did NOT have iCloud access. Ultimately defeating our purpose in purchasing it to start with as we would still lose all of the info needed during our trip in Greensboro. Politely explained that we would not need to purchase a $ 250 used iPhone if it did not have iCloud access, as they had told us it did.
It was at this point that both the owners were EXTREMELY RUDE to both of us. We have never been treated so rudely by any business in our lives. I was astonished at the lack of professionalism the owners displayed. Not once did we say anything rude or disrespectful to them. Simply they didn’t know how to update the phone, and were furious when we didn’t want to spend $ 250 of our money for no reason if he couldn’t have access to work info.
To top that off, the owner (lady) also couldn’t figure out how to get their computer to refund us our $ 250 for the used phone and had to call and have one of their kids bring us cash. Once they gave us cash back, walked us to the door all the while being so rude and SLAMMED it. Absolutely absurd behavior, lack of professionalism, rude, and doesn’t even appear to know enough about cell phones without their tech there. TERRIBLE SERVICE!
Please note that I cannot speak for customer service from the tech. as when we arrived they were minutes from closing and he was already gone for the day.

Disclaimer: I have never had a repair done. I did enter the shop and ask about having my cell phone repaired. The person I spoke with said there was a mandatory $ 35 fee to cover having my phone disassembled to see if it was even possible to have my phone repaired. I asked if there was no reference material available or no info on the internet which could answer the question, but she said that paying the fee for an «exploratory mission» (my words, not hers) was the only way. I then went to CPR and was immediately told that my phone could not be repaired and that my best bet was to contact the manufacturer, which worked out pretty well.

Update.
Re: AirTrack Devices.
Owner David Morgan responded on 2÷11÷2016 via phone call, to address issue with port charging door continuing to break after 2 separate repairs. He also addressed unwillingness of employees to assist in any reasonable resolution. He offered apologies and assurances that all the issues would be taken care of and he offered a choice of refund or replacement. I appreciate his attentiveness and responsiveness.
Michelle Cassidy

Not many phone repair places in Burlington, but this place is great! My Motorola Droid Razr had a broken screen and AirTrack Devices fixed it in ONE HOUR. The total cost was $ 80, after taxes, which I was more than happy to pay.
They have great customer service and I certainly recommend this place in need of phone support.

most realiable repair store in the area. i cant seem to keep a phone for more than a week without seriously damaging it in one way or the other. they’ve taken care of me each time. punctual. professional.