Charter Communications

Customer service and tech support are the worst. I’ve wasted many hours helping to troubleshoot when the problem was with their system or record-​keeping. My internet speed kept dropping to much less than half the speed I was paying for, and every few weeks to months had to call them to fix it. I made numerous trips to the store to exchange modems based on advice from their tech support, but that didn’t help. It turned out I was set up with an old plan that nobody at Charter bothered to tell me about, so the system was automatically downgrading my speed periodically, even though I was paying for a higher speed. Wasted many, many hours on this until one Charter employee finally bothered to look into this. But this was after many, many times having my internet service downgraded. They never bothered to ask if I wanted a credit since I didn’t get what I was paying for, for a period of many years. I wish there was an alternative high-​speed provider in the area.

I signed up for Charter Internet service in lieu of AT&T U-​verse, and I am glad I did. The serviceman showed up the day after we moved into our apartment, and we had service within 30 minutes. We get a steady, reliable 52 – 54 Mbps speed, and for less than we paid for service from Comcast in Washington. I have no complaints over the two months since we signed up.

Clemson vs. Alabama, what everybody else, that wants to, will be watching tonight, except me. Why? Because I was promised by Charter that they would be here around 5:00. When I called at 5:30, they said it wasn’t scheduled till ¹⁄₁₄ and that I’d get a call back within 30 minutes. Well, when I called back in 45 minutes, I’m told it’s «still in progress».
Ladies on the phone were nice, but I still have no Charter, and won’t have if its not fixed tonight.

Cable TV tends to be a monopoly no matter where you live. Yes, I’m a fan of the quality but the Install and Cost are an epic fail. If there were another cable company to utilize in the area, I would have used them in a heartbeat. However, since Charter runs the show in the area, I’m stuck. We’ll see how things from this point out…

I was sorry I signed up with Charter Internet before the installer even left. First he wanted to hi-​jack my TV antenna co-​axial cable to install my modem. «I need that cable, I was told you would wire the house for internet.» OK he went out to the truck and returned with the necessary cable. Then he drilled a hole in my hard wood floor 8 inches from the wall. What ever happened to bringing wires up into the wall and out through a utility box? I was told I could use the modem I owned from ATT. NO I must rent one of theirs for $ 5.00 per month. Is this man crazy? I can buy a modem for $ 80.00. Why would I pay every month for years. He call someone and came back telling me I did not have to pay monthly for the modem. Then he asks where is my router? Right there, it is in the ATT modem. Of course he can not use that AND he did not bring any routers with him. This was not going well, everything I was told when I called for installation was not true. He left. My modem is on one side of the room and my computer is on the other. So much for the promise that my computer would be up and running before the installer left the house.

Dealing with charter customer service is akin to dealing with communists. Their prices are at least 10 times what they should be, the phone and internet service is spotty at best! The television service is not at all user friendly and is extremely outdated. The installation technicians are not skilled and they do not clean up behind themselves! I highly recommend staying away from all charter communication products! They are not worth the hassle and will break the bank!