20/20 Eye Care

Dr. Neal has passed away since I wrote this review. I have been seen by Dr. Jung and she was very thorough and professional. I definitely will miss Dr. Neal, but Dr. Jung will continue to get my business.

Dr. Jung and staff are all amazing!

I went in person to this office to make an appointment for my husband, the front desk lady looked up our insurance and assured me that they were a preferred provider, I also went home and checked for myself. A few days later my husband had his appointment and they took down his medical insurance information (he didn’t know our vision was separate). We received a bill a bit later for «medical services» we called and were assured that’s how they bill and that our vision coverage would pay whatever wasn’t paid by medical, a few months later we received a bill again for «medical services» for $ 250 when we called this time the lady who answered, Michelle, was so very rude! He asked what was done that was medical and all she would say is that his bill wasn’t covered and that it’s our responsibility. She told my husband that she didn’t care if we paid it or not, that she would just send it to collections. He asked to speak to her boss and she just replied with «I don’t have a boss.» After calling our insurance, it turns out that they billed medical because he mentioned that his eyes itch sometimes. So they said that medical testing was done. No medical testing was done at all!!! She spoke with him about the itching and recommended an over the counter eye drop. We now have a $ 250 bill for an appointment that we were assured would be covered at 100% and it should have been!!! We obviously won’t be going back! Horrible customer service and apparently money hungry!!!

I have never been to an eye doctor before, so I was truthfully really nervous. When I called to make the appointment they asked what insurance I had. I got an appointment within a few days despite it being a holiday season. I asked where the office was and the receptionist told me that they were behind the Applebee’s, and this is where I went, figuring it was in the same complex that the restaurant was in.
The day of my appointment I got lost. I called the office and a very rude lady answered the phone and after having to again ask her for specific instructions to the office she finally directed me to the correct location. Sorry, I am not GPS savvy and considering the business caters to elderly I would expect that they would be used to giving more specific instructions to their office, which is located off a small side street.
Upon arriving I was greeted with the same poor attitude. The woman in reception was incredibly rude. She asked me for my insurance card, which my particular company does not provide. I told her I didn’t have one, but before I was able to say anything about what company I had (which mind you, I had already told them when I made the appointment) she rudely interrupted me and asked «well how am I supposed to bill them» before allowing me to tell her again that I have an insurance that does not give cards. Once I was allowed to divulge this info to her, her attitude did a full 180 and she told me I have «very good insurance» and told me to have a seat.
I waited and I could not believe the way I could hear them as they continued to speak to and treat other clients. I heard the same lady tell another woman that called in that «they don’t fill other prescriptions but there own» in the worst tone, like that person had no right to ever even call to inquire if they might fill an outside script. Above that, the inner office banter that could easily be heard from the waiting area was above unprofessional.
Luckily my wait was short and when I was actually greated by Dr Neal and Mary Jean, the optician, they were very nice and professional. If the professional staff were my first impression, this review would have been a lot different. However, they weren’t and being a first time, nervous, and mistreated client, I was not impressed enough by the overall experience to go back if I need an update to my newly aquired eyeglass prescription.

I’ve been seeing Dr. Neal since I was born (he is a family friend), so I am extremely biased, but this place is awesome. They are nice, interested in their customers/​patients, and ready to help.