Five Guys Burgers and Fries

Had been a while since I’d had Five Guys and it seemed to be the perfect Sunday night meal while on travel. Drove to this location and signs on the door said it was closed due to «issues.» In the 3 minutes I was there, four other vehicles pulled up, read the sign, and moved on. Sad!

I’m a fan of Five Guys. So disappointed. Ordered a double bacon burger (paid extra for the bacon obviously), when unwrapping both burgers, neither one had bacon on it.
–F for customer service– the place was EMPTY, and there was no reason for everyone to be helping another coworkers look for her keys rather than doing their job and not screwing up a customer’s order.
Tip: check your food before leaving! I know I should have… will not be eating here again.
Just read the other reviews, too many people are right about the non-​existence of customer service here. Also just threw away the peanuts. Gross.

Husband and I got food poisoning horrible eat at your own risk wasn’t the Burger we pinned it to the mushrooms (was only thing we ate that kids did not) I’m scared to go back and that makes me sad because I loved this place

It’s a chain burger restaurant, but definitely a step above McDonald’s or Burger King. You get a nice, thick burger as opposed to a tiny thin slab of nothing tasting primarily of ketchup and bun, which is why I don’t mind paying slightly more for Five Guys. I love that you can customize and put whatever you want on your burger. Their fries are delicious as well, and they give you a ton, definitely worth your money.
Service here is always pleasant and friendly. There are some regular workers that recognize you after awhile and greet you happily. Never had a bad experience with the service.

I love me some Five Guys! This one has the cool looking aluminum diner exterior. It’s always a good sign when you walk into a restaurant during lunch time and it’s filled with a bunch of business men and construction workers on their lunch breaks.
We had two hamburgers and an order of fries. The burgers were great and had all the condiments as ordered. I am docking one star because our fries were a bit on the soggy side.
Did not have time to request more, but I’m guessing they would have given us a fresh serving. Anyway, great location and our new go-​to Five Guys franchise!

I got the bacon burger and my husband got the cheese burger. Definitely worth it. I can’t wait to come back

Love this place. Yes, it is fast food, but to be greeted when you walk in is beyond unusual and shows an understanding of why they are there – customers. Good food, fun, clean atmosphere, unlimited peanuts and soda, just an enjoyable place to pop in to. I eat in lots of places in lots of states. This one is one I’ll be going back to.

I did not read the Unilocal reviews before coming here today, but I’m glad I didn’t, as I place a lot of faith in Unilocal reviews. My experience was that of being greeted as I entered, getting my food quickly and being told «Have a good day, sir» upon receipt, and sitting at a clean table among clean tables. I’m hoping that if it was terrible previously, the Unilocal reviews got back to the owner and they made it the way it was today.
The other thing that was great was that, as opposed to the one in Norwich, you weren’t being (a) pummeled by music at a simply-​ridiculous volume (and I am a musician, I’m not shy about volume), (b) made to slip and slide on the Slip-​n-​Slide of a floor by the condiments.
As for the food, my burger was prepared properly, per Five Guys’ style, and the correct toppings were on it. The fries were fresh, cooked properly, and not greasy/​oily. They were a little bit on the salty side, but I’m OK with that. Some people probably would have found them overly salty.
Five Guys is a fresh burger, cooked to order. It is not a high-​end gourmet burger cooked medium-​rare with a poached duck egg on top. Is the Five Guys burger worth the price they charge? That’s a good question, I think. I could reasonably see it being deemed overly-​expensive, even for fresh ingredients. The price-​point seems a bit contradictory to the chain’s mantra of «spend money on ingredients, not advertising». How much would the burgers cost if they advertised? Then again, I don’t know their supply costs, given the ingredients themselves and the fact they can’t save money by freezing, since they don’t freeze ingredients. The french fries are worth the cash, for sure, when cooked correctly. Fries should taste like potato, not cardboard.
Bottom line: Would I eat there again? Yes.

Swift, full compliance with the Five Guys method and really good burgers. Well put together! Assembly issues can be a five guys weak link. My husband got it spot on when he called this location «Virginia good». We’ve been to the originals. We are picky. You make the grade.

HORRIBLE. Cold fries, rude management, over-​priced, filthy counter, filthy peanut box. The manager –upon realizing the seasoning was wrong — took my FRIES out of the bag ! RE-​SALTED THEM ! Put them back ! They were salt-​sticks when he was done. Then handed me the whole mess like the bag of garbage that it was. POOR in ALL RESPECTS. NEVER go to this establishment. (Celly H. s review is spot-​on.) The guys working the grill were OK tho; they thought the manager was incompetent but felt they could say nothing to him.

Counter dirty. Workers are unfriendly. Yuck, cashier touched my money then stuck his whole hand into my drink cup to give it to me. Double yuck to the germ infested box of peanuts. Triple yuck to the sticky mess that was the condiment area. Quadruple yuck to the unsanitary conditions of the dining tables. All customers had to wipe their own tables with paper napkins.
And Is this place supposed to have a pallet-​full of bags of fries defrosting in the dining room? Something sanitation-​wise is amiss.
Oh yeah, and food was bleech.
Couldn’t wait to get out of here!

I know how I like my burgers and these guys do it well. Very tasty. No such thing as a small fry, the bottom of my bag was full of fries and peanuts. lol

This is the worst Five Guys I have ever experienced. I still love the chain, but these guys cooked the driest, thinnest patty I and my boyfriend have ever had. Thank goodness we were only driving through after the holidays and this isn’t our home restaurant because these guys would have ruined the name if so. It’s just too bad that on our many trips up to Boston and back, we’ll never be able to stop for Five Guys at this convenient location again.

I have a love-​hate relationship with Five Guys. I like them because they’re a step up from McDonalds but I hate them for their in-​your-​face bragging of making the world’s best burger. It’s simply not true. But from the looks of the hundreds of signs on the walls, you would think their burgers are hand crafted from the gods on Mount Olympus. I mean, c’mon, I counted 10 posters in the men’s restroom. Do I really need to read about East Tennessee voting them best family dining for the year while standing at a urinal? From what I can tell the Washington DC area must have some piss poor eating selections because most of the accolades come from that area. Is Five Guys really the best burger for that region? Really? My guess is the marketing guys at Five Guys HQ are the type of people who kiss themselves in the mirror every morning.
Plus, when you add up the cost of everything; a burger/​fries/​drink at Five Guys costs about the same at Chili’s restaurant ($ 11.50). Chili’s makes a better burger than Five Guys. The only difference is Chili’s doesn’t give you a truckload of french fries capable of feeding 75 people. And Chili’s makes their burger the old fashioned way, with one patty *oh gasp*. Five Guys uses 2 small patties because that’s faster to cook than 1 big patty.
I’ve said this before and I’ll say this again, but what’s up with the cheap-​ass white corrugated signs? It looks like they were printed at Kinkos. I mean, geez, even the restroom signs are made of the corrugated plastic. It just gives the impression that Five Guys is run on a shoestring budget and run from somebody’s basement. These guys expand their business at 5 franchises per week, you’d think they have some money for some better marketing material. Stapling hundreds of signs to a wall isn’t very professional looking.
Lastly, if you think Five Guys did a cool job in making the outside of this building look like a 1950’s diner. Think again. It was like that long before Five Guys bought the building. It used to be an actual diner.

This evening I went to 5 Guys since it was within walking distance of my hotel. I went for a quick and inexpensive dinner just to get me filled up and ready for the next day. I think the Walmartians congregate here for dinner as there was quite a diverse cross section of patrons on a Tuesday night.
My only complaint was it appeared my order took extra long to fulfill with others that placed their order after me were served ahead of me. Not the crazy frantic assembly line like in the Sunnyvale location I have visited, but then I have noticed things do not go at broadband speed out here on the east coast.
This Tuesday there was some kind of crazy friction going on behind the counter about some of the more salient details of each order.
So with a lot of time on my hands I filled up my fountain drink and started to shell out the salted peanuts out the barrel and watched the show behind the counter and around me with the ‘unique’ behavior of the ‘parade of humanity’ come and go around me.
I think the one in Sunnyvale was much better run than this location.
As a result I would not recommend or return.

I don’t get the hype or the crazy comparison to In and Out Burger. This place is not even remotely on par with In and Out and to even put it in the same category is insane.
Five Guy’s is your typical greasy burger joint where you choose what you want on the burger and pay far too much for the quality of ingredients put on. The beef quality here is about the same as Wendy’s or Burger King (basically a step above McDonalds).The fries and hot dogs were nothing to write about and quite frankly most of the food lack any fresh flavor.
After all the comparison/​reviews I read about this place to In and Out I have to say disappointment doesn’t even begin to cover it.

My son was craving fast food after his return from his deployment so we came here. The burgers are good but nothing I would actually crave and good thing because they are super fattening more than average burgers.
The real reason I wrote this review is because it was it was voted «Best Family Dining in New Haven County.» Umm that’s sad because A) it’s a fast food burger joint B) it’s not dining its a fast food burger joint.

Used the IPhone App to order, set a pick up time, and paid for it!!! Walked in to a bright atmosphere and genuine friendly staff…

I’d never thought I’d be one to review a fast-​food place. Friends of mine who live in southern CT raved about Five Guy’s and demanded that we try it when we were in the area. So, we took them up on it. Walking in, the place was covered in newspaper articles and quotes praising the restaurant. Bags of potatoes and peanuts lined the walls. The cooks and cashiers could clearly be seen working, the burgers lined up to be made and wrapped. I liked that. There was also a sign showing where that day’s potatoes came from (some farm in Idaho).
The cashier was friendly and took our orders with a smile. The others making the burgers seemed less friendly, more gruff, as they moved like a well-​oiled machine and called out orders. But they weren’t as gruff as they appeared, because one of them came over to help my father, who noticed he forgot to order an extra burger. Although the line was rather long, it took about ten minutes for my dad to re-​order the extra burger and for us to get our order. After stocking up on ketchup, we took it back the hotel we were staying at.
Onto the food: the fries were absolutely delicious. Fried in peanut oil and unsalted, they were just perfect, in my opinion (we didn’t get the Cajun kind). I got a bacon double cheeseburger, with lettuce, tomato, and barbecue sauce. The burger was HUGE, and greasy, but that’s how I prefer my burgers anyhow (hence why I only eat them once every couple of months or less). The bun was eggy-​tasting and got soggy, but I didn’t mind that. I thought the food overall was great, and definitely some of the best fast food I’ve had so far.
Was Five Guys worth the hype? In my opinion, I think so. I’m very much a fan, and would love to go back when I’m the area again.