PhysicianOne Urgent Care

Called to inquire if the office took tricare, told yes they do over the phone. Pre registered online. When I arrived and gave the receptionist my ID card she asked tricare prime or standard. When I said tricare prime she said a referral would be needed. Why wasn’t this clarification asked when I called?

Love this place! I am an admissions counselor and am always on the road, I was hoping for something quick and painless with my busy schedule Not only was it clean but they were efficient and quick! I was in and out in under an hour with a prescription and instructions on how take care of myself moving forward

After posting this review, I was contacted by someone at the clinic. She was sympathetic to my story and eager to help make it right which I appreciate. I had to be honest with her and said that I would most likely not ever be returning to the clinic, but perhaps the staff was having some sort of off day (it happens).
She was professional and interested to hear what could have made my experience better. I think that a business that cares about the input from patients is smart and advanced because they are willing to take the bad and make changes for the good.
I encourage everyone considering PhysicianOne to give it a try and form your own opinion. Your experience may end up being great.

Initially showed up for a pre-​employment screening, and despite the stated hours of operation and no need for an appointment, they wouldn’t see me. The waiting room was empty and all the nurses were just sitting around on their phones behind the counter, but they still gave me some excuse about not having enough time despite it being three hours before their stated end time.
Reluctantly, I returned the next day earlier than I had previously, and they were able to see me. The nurse on my case was slow, and had a hard time processing my work. Her English was dicey, and I felt like she didn’t really know what she was doing. I actually saw her put the wrong label on one canister, and I had to write my name on it to fix the error.
Thankfully, this was just an employment screening and nothing life-​threatening or realistically «urgent,» or else I really don’t know how confident I’d be with their competency. I’m glad I only had to go here once, and will not return unless my life literally depended on it.

When my visiting mom developed what we suspected was a UTI, we were reluctant to visit an emergency room for what was clearly not a life-​threatening condition. A quick internet search on «urgent care» landed us at the PhysicianOne site and we were able to locate the nearest center. The site also gave us very complete information about what to expect, what sort of treatments and care could be rendered, the business hours, and phone number. It even provided downloadable registration forms, so we could get a jump on the process! No appointment necessary. Mom grabbed her photo id, insurance card, and a credit card (as instructed by the website), and we were off before rush hour traffic cleared.
Upon arrival in the spacious, sparkling clean waiting area, mom was greeted by a friendly receptionist, who confirmed the information on her registration forms. A short (10 minutes at most) wait later, she was called in to see the doctor. After obtaining and processing a urinalysis — there’s on-​site x-​rays, labs, and pharmacy! — a UTI was confirmed. Just a few minutes after that, we left the office with prescription for a course of antibiotics in hand. The cost was about the same as a standard doctor’s office visit, and a tiny fraction of what would have been charged at an emergency room. Best part: we were in and out in less than an hour!
What a great option for an urgent — but not dire — situation. Many thanks to the professional, courteous staff of PhysicianOne Urgent Care in Groton! Highly recommend.