Buffalo Wild Wings

Hey, they treated me nicely contrary to the other reviews. Listen, its true; this gen lacks in customer service skills, this is a fact. Waitress, however, was nice. The manager even checked on us to make sure all was well. The place is new and clean. I gave them 4 stars because they served us but forgot the little cardboat boats, so we sat there gazing at the food like, «when will you enter my mouth?»

Will never go again, staff is unfriendly and very short with you. Tried to call ahead and was on hold for 25 mins after talking to three people to try to see what the wait time was. Food was cold and drinks went empty for way too long.

Came here two days ago before school and they took half an hour to get me my food. That must be normal considering its wings? Anyways I only had 15 minutes to finish my food so I tried to eat it all quickly. I couldn’t finish it but then my stomach started to hurt a little. It was coming and going. I don’t know if it was because I ate too fast or because of the food. I won’t be coming for a while. Not a pleasant day for me.

I’ve only been here once for an outing event with my residents, and been here once for picking up an order.
The first time I dined in this restaurant, we seated 10 people. We went around noon and on a Friday — It didn’t seem too packed. We were all seated and was served our drinks — I wish I remember the three servers (two other ones that helped our main server that day).
Our server was nice and friendly, and our residents were very pleased as these folks have never tried BDubs ever in their life.
Their burger was delicious as well as their chicken wraps. Their artichoke dip tasted wonderful with these warm pita chips! I was very pleased. Although, the fries could be a little warmer when served. They also didn’t have Coronas that day, so I had to stick with a Modelo — It was nice of them to give me other similar options when a drink wasn’t available.
However, we had two people in wheelchairs, we all for fine for 10, but when we were leaving, the larger gentleman with a wider wheelchair couldn’t fit through the isles. Although we could easily push the tables aside, I would have thought it could cause some issues if people were to be seated at the tables that needed to be moved at that time — Again, the place wasn’t packed.
Today, I ordered $ 45 worth of food for me, my boyfriend, and our son. It was scheduled for pick-​up at 9PM. I arrived at a reasonable time — About 10 minutes prior in hopes of the food (maybe) being finished a bit early. Most of the food was ready by 9:05PM, the gentleman, William — who rang my order up, informed me that it would take another few minutes for my kid’s corn dogs to be finished as he handed me most of my food. He apologized for the wait.
It would have been nice to just receive my order in full as to waiting for corn dogs to be finished while I sit here typing with my food somewhat getting cold right by my side.
Didn’t receive my complete order by 9:15PM, and I understand it’s the food and beverage industry, but I do appreciate the workers who do their best.
I’d still come back here due to convenient location and due to previous positive experience.
I arrived home and realized that my order was suppose to come with a Kid’s Sierra Mist and a side basket of fries — Instead, I got no kiddie drink (I don’t think I got charged for it, but it was on my online receipt) and I got two sets of Kid’s Corn Dogs with fries.

The food there is great. But the staff is very new and has a BUNCH of catching up to do. Reasons :
1. They don’t read instructions for online orders
2. My last two online orders have been wrong or missing celery
3. The staff seems like they don’t care about service
Would recommend Buffalo Wild Wings as a whole? Yes. This location? No

Two stars for convenience.
Came in on a Sunday evening.
Service was okay. Waitress was nice. Biggest downside? She took my drink before I was even done (I mean a ¾ full beverage) She did make another after I mentioned it.
I had the «Cajun Po’boy». And it was terrible. Nothing Cajun about it. The sauce tasted like old mayonnaise. I took two bites and was over it.
Hopefully they step their game up.

I’ve visited many Buffalo Wild Wings locations in the past and have had many wings, but the service here greatly fall short of my expectations.
I did the reformulated blazin challenge and finished it. I was told that my next visit they would take off $ 15 off my bill. The manager replied that they haven’t done that in years. So they didn’t honor their end of the bargain. Not to mention prices at this location have increased to $.70 for boneless wings
Food and service was slow, by the time the boneless wings were out, I had to send them back to reheat them. If you are going to prepare wings, make sure they get out in time. Same with drinks. Refills took quite a bit of time which shows lack of organization between the staff.
Also unlike other B-​Dubs I’ve been to they don’t even offer a military discount. If you are deciding on a B-​Dubs in the area I recommend going to Mundelein/​Vernon Hills where they have quality and service down that maximizes efficiency. I don’t plan on going here anymore until some serious changes take place.
Also as a side note when ordering To go, make sure you count the wings and verify it’s the correct amount. With the service I figured it would be alright if I didn’t check the amount, but I had a nagging feeling I should, so when I counted they charged me for an additional wing I never got. I brought it up to my waitress, and they got me an additional wing but it was barely seasoned. This place is a disgrace to the franchise that I have come to love.

Everything started out well with a great waiter and the he said he had a new assignment and we supposedly got a new waiter and no one showed up for 15 minutes and once they did she claimed that the fairly empty restaurant was «backed up «and we waited for more than an hour to get food. I have never had such crap service.

Crap service, the worst location I have been to. They haven’t figured out how to do customer service yet. Ok service the first time, they forgot to put food in this time. It will take some time before we come back, slightly better in fountain square. They can’t seem to get the buffalo wild wings fomula right in Illinois.

I ordered wings extra crispy mind you and they were the soggiest wings I’ve ever had in my life. Considering the title is Buffalo Wild Wings, you’d think they’d at least master that aspect of the menu. On top of that my fries were soggy as well. Maybe it’s because the place is still new, but I think I’ll give it a few months before I try this location again.

I usually love Buffalo Wild Wings. Tuesday traditional wings are my favorite! This visit didn’t exactly hit it out of the park for me.
Today is opening night so we decided to go. It wasn’t as busy as I thought it was going to be since we were seated right away! Our waitress took forever to get to us.
Note that since this place is new, they don’t have the flavor of the week or anything — pretty disappointing because I always order it just to try something new. Another thing to note is that their Tuesday and Thursday specials are 70 cents rather than 60 cents! The hours are also different; it’s set to match the mall hours so it isn’t open as late (closes at 9:00). We did have the coupon for a free snack size which was nice.
The food was great as usual but the service was okay and the music was blasting. Our waitress was not the best. She took forever to get to us and she kept forgetting to bring our drinks. She didn’t quite know the drink menu so I’m assuming she’s very new. The manager came and checked up on us so we placed an order with her. The new place looks great though! Thy played good music — a lot of throwbacks! All the televisions are larger than usual and the seats are all close enough to see them. It’s smaller than the other BWW around the area.
I love the dry rubs and their menu conveniently had them off to the side from the other sauces. The salt & vinegar was a little too salty for my liking. The bourbon honey mustard was nice and sweet. I always order the chipotle bbq because it’s a deliciously flavorful dry rub. The spicy garlic tasted a lot like the buffalo so t was anything special.
If you’re closer to the fountain square location or the round lake location, you can stick to going there. This location was alright but considering it was the opening, I’m sure it’ll get better. Congrats on the opening!