We have been waiting… and still waiting. It’s been already over an hour of wait time, and we see them spend time with each patient every 30 mins or more. The way they’re organized is too messed up. Do not come in as a walk in. They treat you as a second class citizen.
Brenda R.
Évaluation du lieu : 5 Waukegan, IL
Had an amazing experience at this location! Went in to get my $ 19 exam and left with 2 pairs of glasses. From the moment I walked in to the moment I left I was glad I chose this place. Dr. Oneil was very nice and both the sales associate and manager were very helpful with helping me pick out my new glasses. Love my new glasses and would definitely recommend all my friends and family to this location… see you next year guys!
Javier G.
Évaluation du lieu : 5 Gurnee, IL
I just took my in to get glasses and contacts and had a great experience. The staff was great. Got a great deal and did not break the bank.
Carolyn S.
Évaluation du lieu : 1 Waukegan, IL
Bad customer service. General manager is really rude. Go to Sears or anywhere else to get your eye exam done.
Mad I.
Évaluation du lieu : 4 Chicago, IL
I would give it 5 stars, but I didn’t end up keeping the glasses, so until I investigate further, 4 stars it is. Here goes! Really friendly and helpful staff, and great selection for frames. The $ 19.99 eye exam is a steal! Easy entrance into the mall at entry J, then hang a right. The Dr. was great in listening to my concerns about glasses in the past not working great. The staff and manager then proceeded to work with me a TON on which types of lens to try, then they ordered and reordered, and after all that I was still able to get a full refund when my glasses just didn’t work out. The frames were BOGO, but most will run you around $ 200, and that is not including the lens. The lens(price for 2) ranges from $ 99 for plastic, $ 150 mid range and $ 200 for high def. If you are still with me, that’s about $ 400 for a pairs… technically for 2 pairs with the BOGO. Good luck!
Les D.
Évaluation du lieu : 4 Waukegan, IL
I stopped into Vision Works in Gurnee Mills Mall to have the nose pads on two pairs of glasses(not purchased from VW) I owned. As they worked on them, I expected them to charge me about $ 10 or so for the service. I was pleasantly surprised when they told me «no charge». Next time I buy glasses, I think I’ll be going to Vision Works! Great customer service!
Talea B.
Évaluation du lieu : 1 Waukegan, IL
Communication: Poor, Service: Disjointed, Cost to quality of product: High. Especially be aware of policy regarding late to a scheduled APT. Even if 5 min late they will make you wait and bump you 1 hour later due to next apt showing up on time without communicating this or giving you the choice of re schedule. A real time waster. Staff seems ill equipped at dealing with insurance issues, wait times are high.