Bank of America

Friday afternoon, long line and only 2 tellers! This is ridiculous! And there are employees standing around smiling at people. Maybe they should get behind a window to move things along.

I would give this branch 0 star if possible. On a Friday morning, there were only 2 tellers serving over a dozen customers in line. The rest of the so called ‘bankers’ were standing around. We don’t need a «greeter» we need more tellers to clear the line. I complained to the branch manager. All she said was someone will come later. Hello! Isn’t it common sense to staff up on Fridays when you know that there will be a spike in customers. I filed a formal written complaint after waiting for 51 minutes to deposit cash and checks.

Everyone complains about the wait time to reach the only two windows open, but it wasn’t all that bad.
During my wait I met a girl named Whitney, married her, settled down, had two kids, and retired all before even reaching the front of the line.
I have BOA to thank for my family.

Someone in management needs to make serious changes dealing to the number of tellers available on Saturdays. I was in the same spot for more than 15 minutes and there were more than 15 people ahead of me. I must consider other banks. I been with this bank for more than 20 years. Maybe another bank believes in providing good customer service.

Line almost out the door and only 2 tellers!!! WTF MANAGEMENT! People have walked out of line. Here I’m thinking I will make a quick stop and now will spend my entire lunch time waiting.

Giving 5 stars cuz Gary assisted me in finding a rep to help me. I was sitting on the chair for about 15 minutes and no one helped me AT ALL. Then Gary came and went out of his way to find a rep that’ll help me. So kudos to you buddyy

2 tellers to 24 people in line. 45 minute wait!!! I asked branch manager what’s up with that? he explained that bofa is lame and will only let them have 2 tellers… this bank sucks!

Literally there was 2 tellers with more than 20 people in line. Amy is annoying and is not a helpful manager. q

Horrible! I was in a line for an hour. only 3 windows are available for more than 15
customer.

Horrible customer service they don’t even greet you when you walk in or exit. the lines are extremely long for no reason. I would not recommend this bank to anyone especially this location save your time and your money

Come on now 3 tellers and the line was all the way to the entrance. .
I seriously have not seen it at any other bank of America.
I was there for 40 mins… it ain’t Disneyland. What service is that.. I could hear other people complaining near me.

You can safely assume I hate your guts if I ever suggest this branch to you. With about 9 teller windows, I’ve only see 3 of them occupied at most at any given time. The other day, I stopped by here a little after 12 noon and there were 16 people in front of me with 2 tellers working. I was in line for about 30 minutes before I reached the window. The long wait prompted about 4 people in front of me to leave. While I was in line, a customer was being asked by one of the financial advisers to leave because he had his dog with him. When the customer asked for the reason because he’s never encountered any problems with his dog, he was told «because the manager said so.» There were more people walking around than working. Instead of hiring more greeters, how about hiring more efficient tellers?
I gave this branch several chances thinking maybe I was just there at the wrong time, on the wrong day. But now it’s safe to say I won’t be returning anymore.
Avoid this branch at all costs!

Avoid this branch. People in line complaining w/​just one teller working. Theres more employees standing around than helping.

Worst bank ever!!! Trying to withdraw MY OWN MONEY and they can’t «access» my account so I have to sit her after waiting in a 20 minute line. How long do I need to wait for my own money??? So far 25 minutes and still waiting… Over the phone it was nice and simple face to face nobody knows what to do. I already spoke with 3 different bankers. Yet here I am sitting and still waiting. I have things to do today.

Asian lady teller doesn’t know her facts. I came in trying to close my checking and savings account and she misinformed me and didn’t close any accounts. Here’s what happened.
The teller says that she can’t close my savings account because I may have some interest that the bank owes me so I need to call and confirm the amount. She also said that they can close it over the phone and send me a check or I can withdraw it from a branch. I told her that I’ll just close my checking account and went through with it.
After I leave the bank, I call bank of Americas customer support line and asked if they could close my savings account. The kind lady over the phone said of course and that she can send me a check for my remaining balance. I asked her if it would be ok to withdraw it from a branch after I close my account and she informed me that she can only send me a check if I close my account over the phone and that the teller misinformed me. I told her that it was fine and she went through with closing my savings account.
Then I asked her if she can help me check if my checking account was closed since the teller misinformed me and the lady over the phone said that she saw a withdrawal but the account is still open. She informed me that I can’t close my account until a transfer I did has cleared and that I should call back tomorrow.
At this point, I was already raging with anger especially since the teller at the branch had a major attitude (kind of like she’s better than everyone). I can deal with her snooty attitude but not with her inability to carry through her job tasks.
If you still have a bank of america account, go to another branch. This one sucks.

If I could, I want to give a negative star. Absolutely outraged about their customer service. Horrible! Avoid this brancj at all cost. Must change the manager since she cannot manage

Actually negative stars. This bank is HORRIBLE. they really need to step up their customer service and their business lines are the worst. The bank usually has 1 teller at the worst time of day while others are standing around «observing». I am glad I do not do personal banking with them and wish my co. would bank else where woth better customer service and a faster pace. Going to BofA is more like a journey then quick in & out.

This location has the worst service ever. The employees here are beyond lazy and rude. I used to work as a teller and we would always open exactly at 9 am or earlier. This branch will purposely keep their customers outside past 9 am… they will never open on time.
What kind of bank would do that? Apparently Bank of America.

I guess this location is pretty convenient if you need to stop by the bank or the ATM on your way to the Puente Hills Mall nearby. Its located in the corner so its very easy to spot.
Many parking spaces for you to park right in front of the ATMs. Theres usually no lines in front of the ATMs because there is at least 4 ATMs in the front of the entrance.
Tellers are very limited like everywhere else but they try to get your in and out of here as fast as they possibly can.

Do not come here! I repeat, do not come here. Only come here to use the ATM outside.
Service is so inefficient and so damn slow you could lose your mind. I will definitely be calling corporate to file a complaint about this stores lack of customer service.