Louis Vuitton Hackensack Riverside Square

My lovely girlfriend bought me a wallet from here.
Everyone was very nice and even allowed my puppy (in a carrier of course) into the store!
I was shown a variety of different wallets and finally found the one I liked.
I had the initials done and picked up my new wallet the next business day.
I loved the hassle free shopping experience.

I was the Louis Vuitton store today and I wanted to exchange an item that was 2200 for an item that was 1800 the guy behind the counter told me the only way he can exchange it is if it’s an even exchange so I would lose 400 $ for no reason I asked if I can get it as store credit or get something else and put some difference he yelled telling me don’t tell me about my job you want it or NOT!!! It’s unbelievable how he did that I ended up going to the garden state plaza and they were so nice in there helped me right out and gave me store credit for the difference. I SUGGEST NO ONE GOES TO THE ONE IN RIVER SIDE SQAURE MALL!!!

This is the closest LV to me in my hometown (it’s about a 15 minute drive from GWB/​Fort Lee area). While I love Allie who used to work in the GS Plaza branch, she relocated to Short Hills a while back. This didn’t take away from the incredible service of most LV SAs. Roxanne and Jaime are awesome! Love love love just dropping by to check out the new items on display — I just wish I had more chances to do so, but it’s gotten difficult after I started working in the city. I can’t say that this store is better than the one in GS Plaza — love Woo and Lauren over there, but it gets too crowded.
I also went to one of their events recently and got a bit tipsy on their champagne tasting. Yum. After renovations, the place has indeed taken a new, much more spacious look and feel. It’s a nice change.

Seems the snobby reps are no longer here. Rep today was very pleasant^^ hope its like that next time i come

Agree with all the «one star» reviews — purchased a small wallet at Short Hills LV. Went to return at Riverside and was told it was damaged and could not possible be returned. The wallet had NEVER been taken out of the protective case. They were rude and condescending!!! Told me I could go to Short Hills to return –Will never shop there again. Will only shop at Short Hills

I usually get good service when I come to this LV location. But I guess with anything in life, it depends on the individual that’s assisting you.
This location is WAY better than the Garden State Plaza location. If you are in this area and looking for an LV, I highly recommend this place over the other at GSP. The sales associates here are much more courteous and professional.

Very snobby non courteous sales reps except for the Asian reps. I have walked in here 3 times and they look you up and down to see if you seem like you have money then don’t even say hello if they think you don’t. Funny thing is my wife and I make close to 500k a year. I usually go into these high end designer stores in sweatpants and a tee shirt because i feel confident in myself not to have to dress up like I’m going to a fashion show to buy stuff at the mall. The louis V store in GSP is MUCH better. Since my wife luvs to spend there alot we got to know the best rep whose name is Shakira. If you need anything she is your girl and she doesn’t judge you on how rich you look since obviously if your walking in there she knows you prob can afford it.

I purchased an LV tote from another store (out of state) as a surprise for my wife. My wife wanted to exchange it for a larger tote, but when we asked to exchange, the sales associate claimed the bag was used and damaged. I failed to appreciate any amount of damage in the purse, as it was LITERALLY brand new. I asked to speak to the operations manager, Kimberly Thurman-​Rivera who was equally unhelpful and told me I needed to take it up with the out-​of-​state LV store and there was nothing they could do for me as the tote had“signs of wear.” My wife and I were made to feel like criminals for attempting to exchange what was, in fact, a brand new LV tote and this one store successfully turned what should have been a pleasurable experience into a nightmare. We subsequently went to a different LV store where we were treated properly and successfully exchanged the tote without any drama. If you are looking for an LV store with some customer service, don’t go to this location.
Yes, the store was following a strict return policy, but this is not how you treat customers and they should have accepted the return and worked things it with the out of state store without putting the burden on the customer.

Outstanding service each and everytime I come here. I prefer this location over GSP any day. Very good selection and I always leave the store a very happy girl :)

Great Service! Roxanne is the best as well as another SA but I blanked on her name. There is however one bad egg in the bunch. a younger SA I wish I remembered her name because when I was purchasing my bag and looking in the mirror she decided to hit on my husband. She must have been new as well because she couldn’t find the date code inside my bag and wasn’t very knowledgeable.

I love this particular Louis Vuitton bc of the friendliness of the staff. They are A++++ in my books. Christine Manuel the Accessories Manager is amazing at being attentive and trying to locate hard to find items. She has helped me in a few difficult situations and she gives it her all to make sure you are satisfied. I personally work with Christine but I noticed the rest of the staff is very pleasant as well. If you are looking for a hard to locate item, speak to Christine. She has performed miracles for me.

This LV store has no selection whatsoever. You are better off shopping in short hills. They get a 3, because they are LV. If they were anyone else they would get a 1 or 2.

This is by far the worst store ever. Stay away from them. The rep (Fatima) will never return calls. If you have an issue with the bag, just throw it out. I have sent it a bag for repairs. They did not have the parts and there was no eta on the repair date neither a ETA on when the parts will become available. It was a $ 4000 bag. This is the last time I will every buy an LV Bag. For the price that you paid, you can buy 15 fake ones that will last much longer and if it does not, throw it out and buy another fake one as it will not cost you $ 4000. Buyer beware.

Whenever I’ve head to this particular Louis Vuitton I’ve always received excellent customer service and friendly, helpful advice … no one has ever been pushy or overbearing and if an item isn’t available in my size … a pair of cute flats etc, they’re always quick to offer to order them in for me.
MUCH better from a service perspective than the Garden State Plaza store, which is usually chaotic and filled with obnoxious staff.
I recommend asking for Roxanne if you happen to go in there, she is knowledgeable and incredibly helpful.
Definitely a fan.

This store really stinks don’t even bother to go near them .I purchased a 1,500.00 Louie vitton bag on April 15 2011 and when I went home I put it in my closet because I wanted to wear it on a nice spring day but when I opened the box they gave me a bag that had some pen mark on it and the plate was scratch. when I was buying the bag the sales person Christopher said it was the last one and he just went to the back and put it in a box for me .I tried going back and explaining to the manager that the bag was sold to me In a condition where I didn’t reliaze how bad it looked and I was whithin my 30 day limit I went back may 12 2011 so I could of got a store credit because they didn’t have anymore it was the damir azur bag .the manager said she was unable to take it back because the bag wasn’t sold to me in such condition and I used it mean while the bag had no sign of usage it was so clean on the inside. I bought the bag in unsalable condition .she was so rude to accuse me of using the bag they sold me the bag with pen mark they where so small so I didnt realize and I had the receipt to get store credit and I was within the 30 day period .I advice everyone to inspect any bag you purchase very well when you buy from louie vitton in Hackensack .I live in newyork so I had to pay 2 tolls to get to this mall and the manager denied my credit I was so upset because I was telling the truth they sold me the bag that way… if i was anyone i wouldnt be bothered with those unprofessional creeps …

Phenomenal service! After looking in vain for a Damier Speedy 35 at Garden State Plaza, a friend and I decided to try Saks in the Riverside Square Mall. Well, we got to the LV store before we got to Saks, so we stopped in. I’m so glad we did! Roxanne is the best! I already knew what I wanted (though I was still trying to decide between the Damier and the monogram), but she let me try both in the mirror, to see how they looked. She even gave me her suggestion (the Damier), which is what I ended up getting. I’ve only ever bought Louis Vuitton from Neiman Marcus, and the salespeople there have always been snooty. This definitely was not the case at the LV in Riverside Square. The next time I’m looking for a bag and I’m in the Hackensack area, I’ll definitely stop back in and see Roxanne!

I have always been a fan of the LV brand. All of the products last a lifetime. Their durability, classic style and innovation have been a favorite of mine. My visit to the LV store at Riverside Square was no exception. The selection of shoes, bags and accessories were overwhelming, but with the guidance of the staff, I was able to decide on the Istanbul pump. If you are unable to locate a size or color at the Hackensack store, they will gladly locate whatever it is you need from another store. A pair of shoes I will treasure. *I love the individual bags/​boxes that the shoes come in!