Fantagio Spa

Terrible phone service. I have the groupon for massage, facial and pedicure. Once I mention that I have the Groupon they were booked everyday. Total lie. I heard the guy who answered ask some lady in the background if she wanted to do the massage and she said no. So everyday I suggested they were booked! Hopefully Groupon will refund me. I will NEVER go here again.

Clean, friendly and great staff. I heard about them through a friend for couples massage. Make sure to sign up for their email list. They send great coupons monthly! I’ve had quite a few massages (Anthony is the best therapist) and one facial.

I have nothing bad to say about this place. It was clean, the staff was friendly, and my massage was life changing. It seemed as tho it lasted so long. And i also enjoyed my facial. Parking can be a bit tricky. I had to park maybe a block or two away and walk to it.
It is also a tad hidden. I remember over looking it.

I have had many facials in my lifetime but Kelly gave me the best I have ever had. Very soothing, comfortable but most of all, cleansing. She did a terrific job with my extractions and there were more than a few to take care of. Definitely give her a try, money very well spent. Tracy

A bride and 5 bridesmaids came here to get mani pedis the day before the wedding. We booked a spa party. It was a good deal but the quality was not good enough. There was not enough nail dryers for our group of six. Several of us had chipped nails by the next day. Today is Monday, only 3 days later and my nails are destroyed and need to be removed. We got vinylux, which at every other salon I’ve gotten lasts at least 6 days. This unacceptable and we regret going here.

Had a massage with Hannah. It was a good, no nonsense kind of massage. The moment she laid her hands on me, I knew she was good. Every stroke counts. No small talk (how did she know I’m not a talker during massage time?). Just the massage and the music. I was happy. Still am.

Tony the masseus was great. He closed his eyes almost the whole time because he could feel the knots in my back and neck. I didnt want to massage to stop! He knew the muscle anatomy very well and gave a very deep swedish massage. He knew how to put pressure on the areas that needed it and knew where all the tight muscles were. He even gave me an arm massage that i never have recieved before but he knew exactly what he was doing and it feel Great!
Def 5 starts for Tony.
Parking was easy and free in the area after 6. They take later appointments. And everything there was clean

My boyfriend purchased a groupon, online for 2 services for $ 79 (Not too shabby). I was highly stressed from work, so I made an appointment ASAP on a Friday for 2 pm. Parking wasn’t hard to find at all. I was greeted by the lady at the front desk who was very friendly and welcoming. I had to fill out some paper work about me and my needs, she walked me to the massage area and also offered me refreshments before the massage. Met my masseuse and I was a bit worried, wasn’t sure if she was going to give a great massage… but honestly never judge a book by it’s cover. She was amazing. I told my boyfriend «For a cute, small Asian lady… she has VERY strong hands!!» So if you ever go for the massage ask for Hannah! After that I went for my spa mani & pedi. The ladies were just wonderful and very friendly. I felt very pampered and very relaxed. I really loved my experience there. Also don’t forget to check their website, they have more deals and coupons on there than groupon. I would definitely go back again for another spa day.
Don’t forget to tip generously :)

Purchased a living social deal for a Swedish massage, manicure and a pedicure. Spa is very upscale. Massage was very relaxing and ladies did a great mani/​pedi !! Looking forward to another visit !!

Today was my first time at the spa/​salon. I had a groupon for a massage and mani/​pedi. I lucked out and got a woman named Hana and she has very strong hands. However the woman I spoke w on the phone to schedule my apt was less than charming. She came off annoyed with the fact that we had to find different times for my apt. However despite he lack in customer service, Hana made up for it and my massage and mani/​pedi were worth my 79.00 groupon. I’ll be back to try out the body scrub. Check out there web page for coupons too.

I purchased a groupon for a massage and facial and had an amazing experience!
When I called to make the appointment, the girl that answered the phone was extremely helpful in securing a time that worked. She also gave me a heads up on where to park and how to find them so once I got there, there was no confusion.
I was greeted immediately upon entry and given a paper to fill out about my massage. I was taken back to the spa waiting area until Tony came to get me for my massage. The massage itself was great; the pressure was good (every so often, he would ask how it was). I was super relaxed by the end. Then I was given a towel wrap with snaps to hold it shut to go down to my facial.
Ann did my facial. After some uncomfortable extractions and lots of cleansing, I left with my face feeling amazing and my skin was super soft.
Even though I had a groupon, I wasn’t treated any differently. I received great service and I’d definitely recommend them to others!

I purchased a groupon for a hot stone massage and was very disappointed with my service and the experience. I’ve been going to this spa since it first opened and always had really great experiences. I’m assuming the reason it was so, different was because I had a groupon. This is my 2^nd time writing a review on Unilocal as the first review must have been taken down some how? The masseuse Hannah did not even introduce herself or ask me if I had any areas I needed worked on. The energy from the start when Hannah walked in was not a positive vibe like I’m use to, getting. Her pressure was incredibly light and I asked her to please use a bit more pressure. She completely disregarded my request and said «you buy groupon only «. Not sure what that meant but I equated it as «you have a groupon so I don’t care what you want». Hannah’s pressure never changed my request was disregarded and the massage was definitely one of the worst masages I’ve ever gotten.
I was totally shocked because this did not v seem like fantagio quality. Hannah then proceeded to tell me how hot she gets when doing hot stone as if not to make me feel more uncomfortable. When I was done the receptionist asked me how everything was and I told her I felt discrimated against because I had a groupon and that it was one of the worst massages I’ve ever gotten» I told her exactly what Hannah said to me and that I felt like I was unconvincing Hannah from the moment she stepped in the room. The receptionist said «oh I’m sorry» and that was it.
Clearly Fantagio does not think this is something they need to address because the first review I posted on here a few days ago I cannot seem to find?
Overall I’m disappointed that I have always spoken very highly of this spa and when I did have a bad experience they did not care about insuring my experience was a good one. What has happened to good customer service?
I think my experience would not have been as bad if I didn’t have a groupon or Hannah was having a really bad day.

My wife and I had been to this establishment several times since opening. Long ago, they used to offer complementary steam and sauna. Now you must pay additional. Last year we made an appointment to have a couples massage by two female masseuses. Because we hired a baby sitter, we confirmed in advance our appointment with two females. Unfortunately, when we arrived they had only one female and one male masseuse. My wife declined to have her massage and because it was my birthday, she insisted that I have the massage. It was upsetting that my wife had to kill an hour just waiting for me. No apology was offered by Fantagio. No follow up phone call from a concerned manager or owner.
Unfortunately, we received a holiday «gift» for another couples massage at Fantagio which we recently redeemed. My massage was with Kelly who is a very pleasant person. Although it was not the best massage I ever had (I give Kelly 3.5 stars) — I did get to relax. If you visit this spa and must have a female, I would recommend Kelly.
My wife’s masseuse was Hanna & my wife did not have a good experience. Hana did not ask my wife where she felt any tension, etc. After 20 or so minutes of being unhappy with the «massage», my wife asked Hanna to «please apply a little more pressure». I was in the room and this was the only conversation between them until, Hanna said «all done» flipped on the bright, overhead lights and exited the room. Fortunately for me, Kelly was kind enough to turn on a dim light, wrap a warm towel around my neck, offered water & said «take your time getting dressed». For whatever reason Hanna was grumpy, she still should have extended the same courtesies to my wife that I received from Kelly.
My wife exited the building and I presented the gift certificate to the desk. The manager said we must pay the upcharge of $ 15 for my wife’s «deep tissue massage». I was shocked as I knew my wife was not happy with Hanna and the quality of her massage and that it did not even qualify as a Swedish massage. I told the manager that I was not comfortable paying any upcharge because my wife did not ask for a deep tissue massage and the masseuse did not make any mention of her intent to charge anything additional. This upcharge tactic had been presented previously. I am fine with the 18% tip I gave Kelly. I am regretful that I gave the same 18% to Hanna. It was not until we left the building that I learned from my wife her dissatisfaction with the massage. In fact, she told me that the experience left her with discomfort in her lower back.
Buyer be ware. Fantagio management, read a good book about customer service and train your staff to appreciate the customers who are patronizing the establishment. For us, no more visits to Fantagio & we will re-​gift any future massage gift certificates here. FYI, we have always had a good experience at Bernard’s.

Back again for a couple’s massage with my fiancé. This time Tony was my masseuse. I normally cannot take strong pressure but I was in need of it. He did a great job of working out the knots. I left amazingly relaxed and refreshed.
My fiancé noticed how nice and spa like the décor is. This was his first time and he is hooked. Kelly was his masseuse and he really enjoyed it. Being it was his first time she left a great impression. Kelly massages with lest pressure but is much more thorough. Not that Tony isn’t thorough but he focuses the massage on the area you tell him and he applies more pressure. I think for me alternating between the two is what works best for me. Next time I will book with Kelly.
Check out their website they have coupons however they must be printed to be honored.
I also want to point out the receptionist was very helpful and polite.
Until next time…

My husband and I came in for a couples massage for our wedding anniversary. We found a coupon on their website. When we arrived we were greeted immediately. However, after checking in we waited 15 minutes past our appointment time before anyone acknowledged us. The massages felt great! We had Hanna and Kelly. Problem was we had booked an hour massage but it was only 45 minutes of actual massaging if that. Not sure if that had to do with us having a coupon or them starting late but that was a little disappointing.

I scored a Groupon at a great place for this place. I chose to receive a body scrub and hot stone massage. After reading some mixed reviews I was a bit nervous of what to expect but I’m happy to say Fantagio was great!
My appointment was at 10:00. I was greeted upon walking in and shown to the locker area and told to change then wait in the seating area near the treatment rooms. A few minutes later I sat patiently in my robe and sandals eagerly awaiting my treatments. First off the body scrub! Hannah was my technician («scrubber») and she showed me to the showers where I gave myself a quick wash. I figured I had already showered at home but was happy they gave me the option of getting extra clean. Next Hannah led me to the scrub room where I was put in a wooden tub to soak for 15 minutes. This got my skin soft and ready to be sloughed. After my time was up I laid down on a rubber bed where I was then scrubbed with a grainy exfoliating cloth. It was quite invigorating! Hannah did my back then I flipped over for the front. At one point she placed my hand on my stomach and said, «Lots of dead skin» and I felt crumbs… it was my dead skin. Gross but fascinating! I couldn’t help touching myself and feeling more dead skin. After the scrub I was doused with water and soaped up, rinsed, then given a light rubdown with lotion. Finally I was rinsed once more and towel dried. After this I was brought to the waiting area again to meet my massage therapist.
Kelly took me back to a massage room and got to work. I has some major knots in my back and she spent a good amount of time working them out. She used a good amount of pressure which I really appreciated. No wimpy massages for me! The hot stones felt great and I was super relaxed. I like that they use a massage cream rather than an oil. It sunk right into my freshly exfoliated skin and wasn’t the least bit greasy. I practically floated out of the room.
I changed, paid the small tax at the front desk ($ 5.25) and went to lunch. I had a great time here and would definitely return, especially for the scrub! I gave Fantagio 4 out of 5 stars because while the services were fantastic it was really difficult getting an appointment. I had to call 3 times before I was able to have both treatments scheduled together. For this reason I suggest scheduling your appointments weeks in advance. Other than that this spa was wonderful. Clean, professional, friendly. I should also note I was naked for my whole time spent there and didn’t think anything of it.

I bought a Groupon deal for this spa. It was for the body scrub and a hot stone massage. My first time for both. I came early on a Thursday afternoon so it felt like I had the place to myself which was very nice and relaxing. The décor for the spa was very pretty; nice lighting, high ceilings, granite tiles, and some greenery. There’s a waiting area in the spa part with tea and water and I saw 2 sauna rooms.
When I arrived I filled out the usual paperwork and then was given a locker with a bathrobe and slippers. The pink bathrobe was thin and not very luxurious the slippers were fine. I could wear them in the shower since they were made of a plastic material and had little nubs that felt nice on my feet. The showers were clean.
I had the body scrub done first by Hana. I didn’t know what to expect and you have to get completely nude. The body scrub room is dimly lit and Hana made me feel comfortable though. She took my robe and led me to a wooden bathtub where you soak for 10 minutes. Then you lie down on a padded table and the technician scrubs you down with these exfoliating mitts. It was a very pleasant experience and she scrubbed my whole body. The backs of my knees got a little raw and sensitive from the exfoliation but that was the only uncomfortable part. There was so much dead skin removed, I felt like a new person. This was great get done after winter to get ready for some warmer weather. After the scrub you get loofahed and rinsed and something, maybe a skin conditioner or lotion was applied. I had baby soft skin after.
My hot stone massage was with Kelly. I’ve had swedish massages before and this started out like a swedish massage. Although I would have liked a firmer pressure, Kelly did a nice job and definitely had the technique down. Once the stones were warmed up she massaged me with the hot stones. It felt amazing! It was like summer sunshine kissing my skin, just what I needed after all this icky cold weather. The walls to the massage room are a little thin and I could hear voices at one point but because it wasn’t crowded, the disruption didn’t last very long. The showers and saunas are definitely nice to have after a massage so you can keep relaxing or rinse off the oils.
There was a small fee for taxes that are not included in the Groupon. I’ve bought other deals like this before for other spas so I expected that. This was a great deal. Overall, I had a wonderful time and would definitely recommend both services.

I have been here twice so far and both for the body scrubs. The technician that does it is amazing and makes you feel completely comfortable throughout the whole experience. Sorry guys! The service is only for ladies. Great service to get right after winter to remove all the dead skin from the entire body.
You start off by getting completely nude and the technician (I wish I could remember her name, there is only one that does it I think) leads you into a shower where you completely shower/​clean yourself before being taken into a big semi-​dark room (great for those self-​conscious about their bodies). You sit in the wooden bathtub for about 10 minutes to open up your pores. You then lie on the table where you are rubbed down from neck to toe and you can literally feel the dead skin being washed away. It was intimidating at first but knew what to expect the second time and highly recommend it to all the ladies out there.
My girlfriends have went and got the massages. They stated that the massages were just ok and made complaint that their masseuse talked to them the entire time so was difficult to fully relax. All I can say is that they should have gotten the body scrub because I cannot rave enough about how amazing it was.
After your service, there are two saunas for you to further relax in.

Disappointing. I had a Groupon for a massage and facial. The massage was pretty bad — the masseuse didn’t communicate with me at all, ask me if there were any problem areas, etc. The worst part was that the massage room was shared with another client and we were only separated by a semi-​transparent sheet. I could hear all of her questions (she had several), every throats clearing, every comment. This is not relaxing! I could see this setup working for a couples massage but not when you’ve never met the other naked person next to you.
The facial was better — at least the aesthetician talked to me, introduced herself and told me what she was doing.
I will not return here.

Greatest. Pedicure. Ever.
I work nearby and have walked past this place no less than twice a day, three times per week. Multiple that by seven months — I’ve seen the exterior of this place plenty of times. Bought the groupon for a $ 25 mani and pedi after hearing how awesome the pedi is.
The place is immaculate. It is comfortable and relaxing. They have plenty of nail polish to choose from.
The stone massage was my favorite part of the pedicure. I’m not a fan of massages, either! It was a fairly standard pedicure with some alterations to make it stand out from a nail salon pedicure. Hot towel at the end — awesome! Perfect polish. Nice scrubbing of the dreaded calluses.
The mani was great as well — my cuticles look perfect and the polish job was incredible.
The service was amazing. My gal was so attentive and just spot on with everything.
What stands out about my experience is how gentle I was treated. I feel like my hands and feet are abused when I go to a mainstream nail salon.
Groupon lured me in, but service and technique will bring me back.