Dunkin’ Donuts

Someone needs to change the hours stated online! Online hours say open today (Saturday) from 5am– 10pm. I heavily relied on the online hours, as I work third shift tonight and have a work function at 7am and needed a huge order of donuts and won’t have time to go in the morning. I stop around 8:30pm, and it’s CLOSED. I look at the hours posted on the door, and it said it closed at 8:00pm. Had the hours posted online been correct, I would’ve came in sooner. Now I’m screwed and cannot purchase 30 dozen donuts as I’m suppose to.
Not only did you lose out on a HUGE order, but because of this, I’m not sure I’ll return again. I’m sure Krispy Kreme’s hours are as stated, and would love to take my money in the future!

Wanted a chicken biscuit. They wait until after I swipe my card to inform me they’re and only give me the option of switching out the biscuit for a different bun option

I have so had it with this place we have given them so many chances. This took the cake and I am done husband went there and I open my chocolate milk it tasted funny so I put it in a glass I drink some and it still tasted bad looked at the expiration date it was five days over the expiration. By this time I was all upset knowing that every time we go there there is a mistake I call Dunkin’ Donuts and the woman just would not listen to me she just kept talking talking talking I finally said you need to get your shit together and she said I am not taking this and hung up on me. I got dressed went into the store with my milk in my hand I put it on the counter and said what is your name and who owns this place she then threw it in the garbage grab another one I said no I want your name and I want the corporation that I can call them on this place she then kept saying to me that she was too busy to handle this. I went home and I called a different manager I explained to him that every time we come there there is always a problem the donuts are stale now I had curdled milk he asked my name and phone number and said he would give me a call back we will see if that ever happens if it was up to me I think they should clean house with that whole Dunkin’ Donuts and get rid of all of the management the girls name was Amber and she was actually the manager we had the shittiest attitude I have ever seen you want my opinion this Dunkin’ Donuts is a zero and Amber if you are reading this I think you should take a class on how to treat customers it has been a while and know one has called me but once one time and I could not answer my phone never called me back this place sucks big time go to honey dip that’s where we go now on the week ends it has been now 20 days and still know call

I saw a lot of 2 star reviews before I stopped here and it had me worried. I really only had about 15 minutes to grab something to eat before I needed to get to work. Here’s my checklist:
–service was quick and friendly: check
–food tasted fresh and order was accurate: check
–dining area was clean: check
I’m not sure what else you need from a donut shop. The place was half full around 11:15am on a Sunday, but curiously the parking lot was nearly full.

DRIVE THRU: This Dunkin’ Donuts had the required employee out back talking on their cell phone and smoking.
ORDERED: Medium coffee and one chocolate long john and one vanilla long john
SERVICE: Great except for I got down the road and in the bag were only the two pastries. No wax paper around them which make me hope they weren’t touched with bare ass hands AND NO GAWD DAMN NAPKINS. This irks me to no end. A brown paper bag with two sticky ass donuts and no napkins.
TASTED: When will fast food restaurants get this simple fact: Even the finest single origin coffee hand brewed by a world barista championship winner will. taste. like. ass. in a styrofoam cup. All the marketing dollars and they can’t seem to figure that out. Starbucks coffee is over roasted swill, the Bud Light of coffee if you will, and they know to use paper cups.
The long johns were really good. Less than Krispy Kreme but good.

I’ve never had the donuts, but the coffee drinks are fine. Unfortunately, the customer service here is non-​existent. I’ve been here four times and have been serviced by four different, rude, slow employees who seemed more interested in chatting with their coworkers than paying attention to my order.

This locations needs to be more efficient as the Dunkin donuts brand is at stake. I really enjoy the coffee … My kids love the donuts … But need to be customer «focused» and ready to serve.

I have mixed feelings on this one, I think it really depends on when you go there. I went there late the other day and the guy at the counter was awesome, they were fast, and the order was accurate.
I went there during the day once with the wifey and ordered 2 iced coffees. They were pretty busy and when we got our iced coffee it was black. Who orders just black coffee? Throw some mocha and cream up in there man! Or ask. Just ask. To make sure I wasn’t nuts I even looked up the statistics on people who drink black coffee. Sure, I didn’t specify what kind of iced coffee I wanted but only 35% of people that drink coffee, prefer black coffee. I’m sure the employee handbook and Dunkin Donuts as a whole has the accurate stats for the current year and utilizes the information to give the customer the best ordering experience possible :-)
Another time I went there early in the day with my daughter. We ordered munchkins. They gave us a box already packaged (another customer must have not wanted it). When we got home and opened the box, there were no chocolate munchkins. It’s probably partly my fault but I was in a rush to get back home so I ran with it.
On a positive note, they don’t seem to mess up their regular donuts :-)

Note to self… do not go there again. Our visit was on a Saturday morning at 6:00 am. One person in the store waiting in line as we walked in and no one behind the counter. After a few minutes, 3 women walk out from the back room looking like they just got there.
We place our order… my husband asked for the oatmeal… the girl didn’t even know if they offered it and had problems finding it on the register. When she did, she told the other worker to make it and she said she didn’t know how. I ordered a breakfast sandwich which took FOREVER and when I got it, it was burnt and far from freshly made. My mother ordered a breakfast donut which they forgot to give her and when she went to the counter to tell them they were nice about it but they have her a plain donut, not the breakfast one.

I gave this place three tries… they are out.
First time: Went with a friend who recommended it. She said they had $ 1 coffee or something like that. That the bagels were good and through the drive through they put on the cream cheese and everything. We were in a hurry so awesome. I asked for «a splash of cream» in my coffee. Bagels came out with no cream cheese, coffee was WHITE… i mean it had to be half cream. It was disgusting.
Second time: Thought I could grab a quick coffee as I drove past. Went through the drive through. I asked for «a splash of skim». Coffee was obviously half cream, again. We are talking like white… so gross.
Third time: I had a cold. I got lazy. I needed to eat something because i took medicine and I still wanted my caffeine fix. Dang you convenient Dunkin Donuts. Sigh, drive through again. Ordered a bagel and coffee (at least this time I was smart enough to ask for cream on the side). Pull up, they hand me a bag and my coffee and sent me on my way. I thought the bag was a little light… oh yeah NO BAGEL. Ugggghhhhhh. I turn around, drive back to the place, and head inside. there was one woman waiting in line and no workers to be seen except the three working the drive through (note: drive through was not busy) we stood there for at least 5 minutes without being acknowledged. Seen, but not talked to. I ask the woman «how long have you been standing here?» She says «at least 10 minutes». I would have left if i was her, but in my case i paid for something and did not receive it. So finally I walk over to the side of the counter that is semi block and shout over «Um, excuse me? I was just in the drive through and I did not receive my bagel» A woman looks at me and ignores me. Another one comes over, with the bagel, and says «Yep, right here».
No apology. No haste. No courtesy.
NO DICE.
(Did I mention these were all adult age women, at least 35+? They know better. Rude)

Can’t comment on the donuts (yet) …just coffee and a bagel sandwich. The coffee was HOT! Holy crap hot! Ordered a egg/​bagel sandwich and it wasn’t very good at all. Didn’t seem like a real egg but some type of processes egg-​food on a tasteless, rubbery pretzel bagel.
Slow service, bad layout of the store when crowded, lobby area/​tables were dirty.
Lots of donut types available and maybe will stop in sometime and grab one. Definitely will not be back for a sandwich when Big Apple Bagel is right down the street.