Chili’s Grill & Bar

Went here on a Sunday to try the bacon burger and fries and it was an excellent meal. As the picture shows, the burger was juicy and the bacon was crispy and plentiful. The fries on the side were terrific as well. The restaurant was clean and our server was very friendly and helpful. As is usually the case, people tend to complain rather than compliment, so don’t be fooled by this restaurant’s low rating. This particular establishment and Chili’s in general has never let me down.

The experience I had today was just… awful.
My sister and I went here for lunch today. We ordered the Triple Dipper appetizer, with the cheese curds, onion rings, and the fried pickles. The only decent part of that appetizer was the onion rings. The cheese curds were so salty. The fried pickles were practically inedible. The brine from the pickles was already salty, and it was covered in a salty batter. We could not eat those.
We received a platter of chips and salsa. The chips were decent, but the salsa tasted like tomatoes straight from a can. No flavor.
Our entrees took a while to get to us. Turns out, the server forgot to input our entrée order into the system.
When we did get it, it was ok. We both ordered the quesadilla lunch combo. While the quesadillas were ok, they desperately needed a dip. We didn’t receive one for our meals.
The only reason why I’m giving this place two stars was because our server was so kind and helpful. Even though she made a mistake, she was still so nice and polite. She was working so hard already.
Otherwise, I don’t see myself returning to this place. The experience was extremely disappointing.

I don’t understand the bad reviews, I have always had a great experience here. The service is definitely 5 stars– the waiters and waitresses are always nice and on top of drinks and whatnot.
The food is also 5 star. Last time, I got a steak and it was melt-​in-​your mouth. The 2 people eat for $ 20 isn’t a bad deal either.
Also, the little trivia games they have at the table are always so much fun for date night.
I am definitely starting to become a regular here.

I don’t even know where to start with this place ugh. When my family and I first started coming here it was great I would say in the last 8 months it’s went downhill.
Last time we were there we had the most forgetful server in the world. Drinks took 15 minutes to get out. We asked for a side of sour cream to go with our chips and salsa. 20 minutes later we finally get the chance to ask again about it. He obviously forgot. Ok so we’re waiting and waiting… Finally 45 minutes later the manager comes out to apologize that the pasta is taking awhile to cook and that is the delay in our food (I’m not dumb I know the server forgot to ring it in). We asked her if we can at least have our salads we ordered. She brought those our promptly. 10 minutes later we finally ask the host to have them just to put our food Togo cause it was getting late. No problem. We get home, daughters hungry. Go to get her food it’s not there. Looked at the receipt and our very forgetful server never even rang her food up. This was the third time in a row getting horrible service so why did I go back today? Well the manager left me some coupons so I thought I would just do Togo order. Not much better.
Got online to place my Togo order. Did all my modifications for the burgers asked for salads etc… My email stated it would be ready at 12:04. Cool that was easy. Get there at 1205. There was a lady ahead of me that had already been waiting. Shortly after my arrival a gentleman comes in and waits. Long story short we were all there an additional 25 minutes. Finally get the food when I realized they game me fries instead of salads so once again had to wait for the salads.
Get home and what a disappointment. My Togo box was all melted obviously been under the heat lamps for awhile. I asked for extra mayo for my husbands burger… Had none! My burger was so cold and the bun was hard (from being under the heat lamps for so long) that I had to get a different bun from home and put the whole thing in the microwave. I asked for no onions… What did they do pilled them high. There were no homemade pickled like they promote and to top it off… My bacon was not even on my burger it was off to the side. They obviously forgot to even put it on there. Oooooo let me tell you the gentleman that was also waiting for his Togo was MAD!
You probably wonder why I don’t call and say something, what good would it do. I have had to talk to management over the last 2 visits did no good plus I don’t want them to think I’m just complaining. Trust me I normally don’t say anything unless it’s really bad and I always give credit where it is due.

Very disappointed in Chili’s now. Ordered boneless wings, received cold chicken breast nuggets. Quality and service has really gone down. Took them a long time just to clean up their sticky tables. This may take longer to fix.

The last few times we’ve gone the service has really gone downhill. Not only is service super slow, the waiters will refuse to look at you when they know it’s taking forever. The last time we were waiting over an hour just to receive an appetizer and never once asked if we wanted any refills. When we finally flagged down another waitress because our waiter refused to look in our direction, she told us she’d get right on it. And she did. Turns out the waiter forgot we were his table and didn’t even place our order yet. AN HOUR LATER. By the time we got out of there we weren’t even able to attend our movie and just went home to bed :|

What a pleasant surprise!
We just had lunch here, and we were very impressed. Our waitress Cassandra was great! Quick, attentive, nice, knowledgable, and she recommended some awesome food. I had the mango chile chicken and my husband had Cajun chicken pasta from the 2 for $ 20 menu. The food was delicious, big portions, and once again, GREAT service.
Way better than the experience we had at Applebee’s! If you are in the mood a good, quick bite to eat in Hanford, Chilli’s is the place to go.

Sat for 20 min no service used to love this place i dont know what happened to get terrible actually no service at all barely got a greeting on our way in to the bar

Just finished our lunch-​we had Margarita chicken fresh mex bowl and a lunch double burger. Everything was delicious. Tara, our server was precious. She was sweet and personable. Loved her!!! Chips and salsa was rockin’. The Deep Eddy Texas Lemonade was awesome!!! Yeah, we’ll be back.

Just two of us and couldn’t seat us in a two seater in the dining areas so we got a long table and the greeter said «the place is closed off» which I had seen vacant two-​seater booths. Anyway, the server was great took out drink order and our food order boom! That’s awesome. Also you can tell nobody knows where the broom is or chooses not to clean up. Very dirty floor.

They keep the room temp pretty cool so if you chill easily bring a sweater. An extra star for them today because when they noticed me trying to watch the game showing in the sports bar area, they switched the channel on the TV closest to me so I could watch the game in comfort. I had the classic rib eye and it was perfectly cooked. Skillet mashed potatoes were on the rubbery side so ask for a baked potato. Broccoli was tender yet not over cooked. For Chilis this was one of my more positive experiences. Waitress Stacey was attentive and very friendly kept my drink glass full. Even though I was done eating and paid my tab, they were very willing to allow me to same old thing and relax and finish watching the baseball game. Based on this visit, I would be willing to return for another visit.

Microwaved over priced food in the valley. Do your self a favor and pick up a cook book.

Went in to have lunch today and we sat in a booth on the bar side. Waited for our server for 10 minutes. 10 minutes turned to 20 and still no service not even acknowledged. The waitress visited the table behind us twice and still failed to say anything to us. Unfortunately for Chilis and for us we decided to leave because of the very poor service. Sad because we really enjoy Chilis.

Took forever to be seated. Our chips were stale and the salsa was warm like it had been returned and left sitting out until we ordered them. My burger was cold as well. I would not come back. This was my third time here and even if it isn’t busy the hostess sucks. First time there was no line and it took 4 minutes for her to even look at us the another 2 for a server to come over and ask if we had been helped. I was hoping that it was a one time screw up but nope. Really disappointed

The service is pretty good except for the host that sat us because he sat us at a dirty table and didn’t come back to clean it. And the overall cleanliness of the place isn’t that great.

Seated quickly and greeted promptly by our server, C*****. She was sweet but her service was not very good at all. I ordered a cup of soup as soon as we ordered our drinks but never got it until I asked a second time. My husband didn’t get his salad until after his main course was delivered, which he prefers it beforehand. I had to ask for our coffee to be refilled and she never came back to check on us once our food was served. Aside from the poor service and lukewarm coffee, the food was decent.

Awful, awful, awful… did I say awful? I ordered online and went inside to pick up my order. I went to the ‘To Go’ spot back behind the bar. The employee was present… on her phone but still present. She told me that she had closed out the drawer so I needed to go to the bar to pick up my order. Okayyyyy… you can’t go to the bar and get my order? You’re just texting on your phone. So I walk to the bar… wait until the bartender finally sees me… only to have him say, ‘Oh no, you need to go back to the To Go location. When I told him she had just sent me to him he shrugged. So I went back to the To Go location and told her what happened. She put down her phone, went and got my order and checked me out at the bar. Yeah… why didn’t you do that the first time? Oh, and the food was mediocre at best.

Katie, the barkeep, one of the best.
Had just visited Applebee’s across the parking lot and the staff here was a lot more friendly and welcoming.
Early happy hour, huge TV wall, and overall clientele seemed a bit more hip… needless to say, I’d come back.

Came here with the husband expecting a decent dinner and it just went downhill. First of all, ordered a martini and waited 30 min for our waiter to tell us he forgot to ring-​up the drink. Another 45 min later food arrived. I ordered the $ 20 dinner for 2 6oz classic sirloin in medium rare. When it arrived, steak was very dry and over cook. The sides to it were brocolli which was also very dry and corn on the cob was cold. Worst place to eat, but what do you expect? Its Chili’s! Bad food, bad waiter/​waitress. Gotta love Chili’s Grill Restaurant!!!

I love this chilis. I signed up for email coupons, & they send them every few weeks. The servers are really happy & nice. Betty was our server tonight & she rocks! She actually checked on us a lot & filled our drinks without asking. She talked to my baby & made him laugh. She made an honest effort to be kind to all of us. My oldest kid loves the games on the little computer at the table. But it does cost you $ 1. You can pay for your bill on there & also do a survey for the server. We also enjoy Chilis because they give military discount! I am all for company’s who honor the military. Overall the food is delicious. We got the dinner for two for $ 20 bucks. And added on salads. We are full, satisfied, & happy. Thats good service.