One Hour Heating & Air Conditioning

ZERO STAR!!! I bought a new thermostat to save money on heating. After installing, only the cold air was coming out. I called them to take a look at what is wrong. Apparently all it was I had the thermostat setup incorrectly. The technician moved one wire from A to B. Then my heater worked perfectly fine. I was charged $ 214. What. The. F? Absolutely nothing else was done. I think I would’ve prefer being robbed. Oh wait, I just got robbed
PLEASE do yourself a favor and take your business elsewhere. You’re welcome.

Had a new AC unit installed in May 2015. The price was good and they were very quick about getting it installed during s heat wave. BUT, we have had this new unit break down twice in the 7 months it was installed. The first was a month after installation. It completely stopped working. Three guys showed up and finally got it going after working on it for a couple hours. I never got a clear answer for why a new unit would break down so quickly. Now we are in a mini heat wave at Christmas and the fan isn’t working even though the motor is running. They will be getting a call tomorrow. I can’t wait to see if it lasts through the summer.

On a routine maintenance call I confirmed on the phone they would replace the filters, but the service tech arrived w/​o any filters. He also did not have a ladder to get to the second floor unit in the attic. Under Chilltrol they put these units in and have been servicing them since. He then attempted to charge me service for both units. Never again.

I wish I had read reviews on Chiltrol before allowing Home Depot to have them install my furnace and Centrl AC unit. I have had nothing but problems every year since the installation 4 years ago! If I could give zero stars I would. They are quick to have you purchase their service plans, but the product itself is inefficient and horrible. I will be sure to tell everyone that I know to stay away from Chiltrol, One Hour, call it what you want. Bottom line, HORRIBLE! I wish I had gone through someone else!
Carlene T

I’m not at all surprised by the bad reviews for this place. If I had not gone through my home warranty company (who didn’t even cover the repair), I’d never have used this business based on the reviews alone. And I would have been much better off and had lots more money in my pocket. They charged me $ 580 for a $ 50-​ish part (a condensate pump) and one hour of «labor» (it only took a minute to install), not including the service call charge. There was no breakdown of parts and labor pricing, but either way, there is no excuse for this kind of pricing for either of these things. Had I known what the normal price was for these things, I wouldn’t have authorized the repair, but because I’m clueless about ACs and overwhelmed by all the things that went wrong with our new house at once, I agreed. After being told by my dad who fixes ACs in another state that I was completely robbed, my husband got home and agreed that it was a totally unfair and ridiculous price. He called, and the manager was unable to provide a break down of why the cost is what it is other than that he has «business expenses». He eventually got flustered and hung up on my husband. I know 5 year olds with more patience and better manners. I hope they enjoy my money, because it will be the last time they get it. I’ve made the large population of military members in the area aware of this company’s unethical business practices as well.
Update: I called the general manager Bill today and asked again asked for a breakdown of what of our payment was «parts» and what was «labor», because if the technician would have said, «We have this part we can install for you for $ 100, and labor will be $ 480» I would have declined the service. I agreed to the price under the impression it was an expensive part. Next time I’ll do my research. Bill would not provide a breakdown other than that he «sent a tech in a $ 40,000 truck» and that he believes they are charging a fair price, but we obviously disagree on that. I’d say these reviews (and the filtered ones, the ones on the corporate FB page, and the ones on Google) tell a different story of what his customers consider to be a «fair» price’.

I’m not sure about all the hate for Chilltrol. Have had nothing but great service from them.
Found them originally through Home Depot when my AC in the old house failed this summer. They had a sales guy come the next day, and I had a new AC unit the day thereafter. Fast service for the middle of summer!
Moved into a new house, came home one day in the evening and the furnace wasn’t working. Called the home warranty company, but the service company they wanted me to use didn’t have any availability for the next 3 days! There was no way I was going to wait 3 days in the middle of winter to have the heat fixed! Called Chilltrol, they had somebody come out at 9:30 that night. They were able to fix the furnace and we had heat again all for a grand total of $ 50.
So I don’t know if I’ve just been lucky or what…

Keep your hand on your wallet around these guys. We have a service contract, and had them come out to look at our heat pump. (Our house is ~18 mo. old). The guy wanted to know what I did for a living, how much we paid for the house, etc. Then he shows me an apparent «leak,» which he thinks has let the coolant escape. So he tests it, and shows me on some gauges that about 70+% has leaked out. He agrees to fix it for $ 699. Another guy comes out to fix it, and now he wants to charge us $ 1199, because the other guy circled the wrong number. Finally we got our home warranty service to send someone else out, and he was great. No leak whatsoever, just a valve that needs replacing. Coolant was 100%. He had to take the front off the unit to check, which neither of the Chilltrol guys did. Is a no star rating possible?

What a HORRIBLE company to deal with! Never again! My AC went out on July 4, they came on the 6^th and diagnosed a bad circuit board. The tech tried to sell me on joining their «club» (service policy) for better service. They were supposed to get it and call me on Monday the 8^th, they didn’t call. I called them twice on the 8^th and twice on the 9^th, spoke to their call center and was promised call backs to no avail.
I bought this system from them, they can’t even stand behind their own existing clients! This is the poorest example of customer service that I have ever encountered!
****UPDATE*****
They finally did get back to me and got the AC up completely on Thursday. The board that went out was covered under warranty but they charged $ 376 for the 10 minute installation. Really???

I found them via the Home Depot website and thought they should be trustworthy bc I like Home Depot… Not so much! The guy came to fix my AC and told me I had a leak and gave my a few options, but if I wanted to find and fix the leak it was going to cost $ 1200 and a new unit was $ 3400. Along with trying to sell me a new unit that I did not need, he tried to sell me the same one I had which was so expensive bc I learned when researching that it was old and they don’t make them anymore. He didn’t even know about the new versions that are more energy efficient and less expensive.
I had a 2^nd opinion and they said the «leak» was because of a loose bolt and over 12 years it just slowly leaked out. He filled it with coolant for half of what they were going to charge for just refilling it and rechecked for leaks to find NONE!!!