Genghis Grill

This place suck! How are you going to be rude and talk to customers so disrespectful. when some say no starch and no seafood. There’s a reson… never go here…

Let me say the food was not the problem! The food is great.
Our server sucked! We waited 20 mins for drinks, we where unable to get any refills! We waited to order desert for ever, like 25 mins! Then about 10 mins later she comes back and let’s me know that what we ordered was out! Ok no problem we ordered some thing different, waited another 10 mins for our brownie/​ice cream, I took another 10 mins or so. We where there almost 2 hours two eat! Never received a refill! Even the manager was just standing around, not helping any one!
It’s very sad that they have great food and bad service !!!

The last 3 times that my family and I have come here we have been very disappointed. Each time there has been something wrong with the order. From not having the starches requested to have the wrong order all together. I used to love this place but it is now Russian Roulette for whose food they will screw up next. This last time we went in my daughter got her sauce as well as my sauce and mine came without sauce whatsoever as well as having the wrong startch. It was truly frustrating because this is not the first time that this has happened. It makes me so sad because this restaurant used to be one of my most favorite places to eat.

Staffs were friendly but definitely not the price. Food was ok, you make your plate at your own risk. If you choose the right sauce, you get a tasty bowl, otherwise you’ll be regret for what you get with the money you paid. Second chance? Sure, just pay extra.

Came here 3 times so far. First time my bowl was not that great but of course it’s my own picking. But we certainly didn’t judge the place based on our own pickings. Came back two times this past week because I went totally different and did not disappoint. I got the Cajun chicken with extra seasoning and the khanzu sauce. I’m not sure if that’s the right name but my bowl was spicy and delicious. Staff has always been helpful. We will be regulars here from now on.

I love Mongolian and have had all over. I made the mistake of trying the Genghis Grill in Killeen again. The hostess was a bit sullen acting as if she was doing us a favor and just dropped us at the table The bowl for protein and vegies is rather small so hard to get a good combination of veggies and protein. The selection of spices is a bit limited in comparison to other places I’ve been. When food was brought out it was in this huge bowl mostly filled with rice and the small amount of protein and veggies. Should have driven to Austin to the Mongo Fire Grill. It’s better and cheaper to boot. They are always happy to see you and it shows. Next time I’ll take the drive to Austin.

Let’s start at the beginning– We had never been here before (even had that look on our face) and let the hostess know that. She basically dropped us at our table and walked back to her hostess perch. (–1)
Then, the lady getting our drink order showed her disappointment when she found out nobody «walked us to the line and helped us». (She was very nice, though, and tried to help us)
Next, we entered the line and went to grab a recipe card, as instructed, but out of 12 recipes there were only 5 available. (–3)
So then there’s portions. Yes, you can pile your «raw bowl of ingredients» as high as you want, but what does that look like on the recipe?
Bottom line– You are going to make your own dinner and have no idea if it’s going to even taste good. I’m not impressed with the service– the hostess and our waiter (at least he introduced himself as our waiter, but he never waited on us) — the food (it’s hit or miss if your food is good and it’s your fault if it’s not), and the cleanliness (gross! From the silverware to the tables… –8
Will NOT come back.
Oh, and for those who wonder about price?
$ 13 for a bowl of food you may not like. No thanks.

not that great. it’s expensive. and i question the cleanliness. although check your weekly paper. if there is a coupon i suggest going then.

It is a little expensive compared to the quantity or quality of the food! Nice staff, fast preparation.

We went there on Tuesday, which I learned was kids eat free. They stuck us at a table/​booth that was very close to a larger table. I got to sit next to a two year old that was using the booth as a trampoline. Service was slow, they were out of a lot of the protein choices (beef, crab, no eggs due to shortage). The food wasn’t bad, but I think I’ll stick to Mongolian Grill.

One of our favorite spots. My husband ALWAYS says how he’s gonna get the bottom less bowl and never does bc one dish is enough. The plus is they give you more of the startch you’re eating if it was not enough. A must go!

The food was pretty good. Staff was friendly, but Too many servers. They make the place feel crowded. It was the lunch rush and they were all standing around taking up space.
I would have gotten my food in the same amount of time with half the wait staff. Cut extra staff, cut prices, make customers happy.

Went here a few days ago and usually it SUCKS but for some odd reason me and my husband decided to give it one last chance, and i must say it all depends on the server and type of service you get. I believe our servers name was Abraham or Abram. i don’t quite remember which one it was but he was absolutely wonderful ! He was very attentive, polite, and friendly. Not to mention we did not have to wait long this time for our drinks after getting back from the line. Myself and my husband will most definitly be recommending !!!

Is it just me, or did prices go way up?
We infrequently visit Ghengis, and usually like it. Lately, it’s been a pain in the arse as they only ever have one side of the bar open, and this last visit they were out of the meat that everyone wanted so we all had to wait for more. Not a big deal, but it took telling THREE different employees that they were out of an ingredient before someone did something about it!
We are fairly certain the prices have increased. This is enough to keep us away for good. The experience isn’t worth the money anymore, I am afraid.
UPDATE: We tried it one more time, and I am back to reduce it another star.
The employees seem to all be young, dumb, and clueless. Not to mention, like cockroaches! There were employees EVERYWHERE, talking, joking around, hanging out at the bar, sitting on the bench in the waiting area in the front (where customers are supposed to sit), and generally acting like a bunch of kids. I have no idea why there were so many people there with apparently no job to do. Who is making the staffing decisions? There was ONE guy on the grill and about 20 other employees just jacking their jaws. Our waiter was also very pestering.
That was our last Ghengis visit.

I didn’t have a bad first experience. It was different. I had the notion that it was a buffet but no it’s not. So whatever bowl you choose when you walk in, be sure to fill her up to the top. Now my favorite part was the Gong Island Iced Tea Fishbowl consisted of Vodka, Tequila, Rum, Gin, Triple Sec. Oh & not to mention Fireball Whiskey on Ice. I just enjoy a nice drink. Food was ok. I personally wasn’t WOWed by it but the dumplings were good. I will come back for another fish bowl. Yummy. Beware of the cramped over crowded parking lot. Must be willing to walk because there’s a chance you’ll have to park a bit aways.

Manager contacted me, gave an explanation, that’s a good move. I’ll give this location another shot.

Great tasting food, nice clean restaurant. Good for family, a bit pricey and waiting staff a bit slow.

Maybe it’s just today after the holidays, but workers seem grumpy that they have work to do, food line was a total mess, floor was very slippery when went. It might a while before I come back.

The place just keeps going down.
12÷18÷14
Ordered a bowl and just wanted to leave. I payed and then asked for a to go container. They told me because I did my bowl as a dine in I had to eat my bowl. Manager even told me I had to dine in. G-​grill you lost a customer.
Edit: after talking to a 2^nd manager the issue was fixed. I may give a second chance.

Genghis Grill is definitely one of my favs! Maybe I’m biased because I used to work here over 4 years ago, but you make your own food, how you want it and can create it any way that you like. It’s really based upon what you put into it, being what you will get out of it… so if you don’t like it, you can’t blame anyone but yourself, because you put it all together… but on that note, you can always just pay for the end-​less bowl (which is only like $ 3 more) and try again with different items…
My favorite sauce is 3G sauce, Island teriyaki, and honey soy. Dragon is a great hot sauce which I add a little bit of. I always use the steakhouse blend and garlic for the spices. Don’t add a lot, a little will go a long way. I like to ask to cook my items all on the grill with the rice. That way the rice is cooked with the sauce. Tastes amazing!
Service is alright here depending on the waiter/​waitress. I know that I can’t really judge based upon the service b/​c each waiter and waitress is different and I come here sooo often.
The restaurant is clean, the food is cheap, and the meal maybe takes 20 minutes to cook. You do have to let them know if you have a food allergy so they don’t cook any meals close to yours that could get mixed into your bowl since they cook them all on a big round hot stone grill. This place is great to me!