El Pollo Loco

So sad their burritos aren’t as big as they use to be!! they went like 2 sizes down! What is going on pollo loco :(I was so sad I finished my burrito in like 4 bites! They also don’t give you chips and they took away their fries side option :(no Bueno !

If I could not give any stars I would… First when I approached the counter no one spoke to me. I stood there for about 5 minutes before I was acknowledged and there was 2 cashiers standing directly in front of me facing me looking at the registers. Strike 1!!! I ordered a chicken avocado tortilla wrap they did not have any jalapeño slices and when i asked about it no one could tell me why… Strike 2… So I watched the lady behind the food counter make my wrap. After pulling the tortilla out of the bag she heated it up then instead of putting the tortilla on the green plate it belongs on she put it on the bare table next to a bucket that had the words SANITATION SOLUTION written on it. I mean my tortilla wrap TOUCHED the bucket how disgusting is that? Strike 3!!! Now she has put my wrap full of food on top of the tortilla bag to roll it up even more disgusting… STRIKE 4!!! I have NEVER seen anything so disgusting and disappointing in my life… Instead of using a clean surface you put my food next to and it was clearly touching a bucket then wrapped it on top of a bag that could of had dust and other nasty particles on it… It’s very safe to say I WILL NEVER BE BACK!!! I cannot trust my health with them…

Terrible customer service the cashier helped one person and then went to go help with the chicken
Why isn’t this store appropriately staffed ?
Never coming here again worst worst service stood in line for 15 min for a salad and then waited another 9 min to get my salad no thank you

Burnt chicken for the second time from this location. Twice now I have ordered a double chicken salad and the chicken was burnt to the point that I couldn’t eat it, after the first time I should have checked my order before getting home… El Pollo Loco that’s not how you keep your customers.

The last two times I went, they got my order wrong. When I complained on their website, the manager called me to offer a free meal and when I went to claim it, not only did they refuse the free meal but guy my order wrong again and forgot part of my order. I called the restaurant and Jose the shift leader told me, ‘Oh yeah, it is here, come and get it’. No sorry just come and get it. They have no customer service and get your order wrong at the drive thru.

I ordered a mango tostada salad and when I was about a quarter of the way through it I bit into a wad of paper. You know, the kind used to separate foodstuffs. Needless to say I lost my appetite. Also the bean juice was puddling underneath the shell. One of the worst experiences I’ve had at one of these restaurants. I will never go back to this one. This is tainting my desire to go back to any of the others either. Now I’m thinking that the hygiene should be called into question. It could have been a worker on break eating something near the food prep area and their trash found its way into my salad. Ewww just the thought. I usually cook at home for this very reason but it was a long day and late and I thought how could you mess up a salad? I found out. Never ever going back to the pollo loco at Prairie and Rosecrans!

Worst customer service.
The employees were friendly however never informed me on why my food is taking over 20 minutes and have SEVERAL people get their food quickly and leave. I ordered a double chicken bowl and after 20 minutes no word on when it will be ready. I had to get my money back and go somewhere else. Even the refund was clumsy as they felt the need to tell someone in the back that I was asking for a simple refund instead of just starting the process.
I will not be returning. If I wanted service like this, I’ll just throw money into a pit of fire and pray for a chicken bowl…

Chicken was entirely tooooo salty they didn’t give me anything I ordered and the the girl who took the drive thru order had a bad attitude… The el pollo loco on ocean gate and rosecrans is way better

Ordered the chicken and shrimp platter literally only got 4 shrimp FORREAL $ 7 for 4 funky shrimp smh the chicken was good tho and i also ordered 2 pieces on the side which were delicious… service wasn’t bad and the wait wasn’t long so I’m not complaining

Foods great staff friendly but man is their any management here tables dirty floors dirty someone really needs to teach their staff how to sweep and clean off tables .like if your life’s so hard smh

Would be higher, but not being able to use the coupons that got me here is an issue. If I have a coupon for an item, I should not have to pay more to make it a combo! Other issue — when do we trigger a 2^nd register use? When the line is out the door? Apparently not even then…

I would give It zero stars if I could… my food was trash. My salad bowl had no salad. It is a freaked salad bowl!.. I have been to a lot of el pollo locos and this is the worse one. Don’t go here. Make the effort to drive a little further to get good food

Probably the best service I have received from any el pollo loco locations. The staff was very friendly and quickly apologized for the short wait (there was a new cashier in training). When we finally told him our order he was very quick and nice. We got the new carne Asada tacos and they were delicious. They already add spicy sauce to the tacos but I like mine extra juicy so off to the salsa bar. This location had amazingly fresh salsa. Overall, my experience was great and I would definitely come back if I’m in the area.

This location is much MUCH better than the one in Gardena on Normandie Ave (that one is a nightmare with a terrible drive thru and parking lot).
This one is much less busy.
Will be coming here again in the future and avoiding the other one.

So worst El Pollo Loco on the face of the planet Earth, how do you get my order wrong twice twice I vowed to never ever come here again I mean NEVER. I hate that I have to give them even one star but it’s required that you give them one for the review

Would give no stars if possible! Horrible service! Walked in here for my 30 min lunch. Walked in at 12:05pm. Ordered til 12:18 pm, received my food til 12.33pm, walked out til 12:42pm. Ummm seriously? The place was completely empty! Two people in front of me and it took my whole lunch to receive a damn tostada with freaking lettuce and chicken! WILL NEVER GO AGAIN!

Bad service ever!!! I will never come back to this place again.

Watery chicken nachos with a burnt French fry, guacamole that was watered down, burnt end pieces of chicken… what just happened??? This el pollo loco deserves the health department to walk in on them. Waste of my money.

Came here and ordered the tostada salad. I’ve been coming to El Pollo Loco for years now, and recently been coming to this location because it’s close to where I live now. This location gives/​makes the most smallest tostada salads ever! They are always small never full always empty. I’ve been to other locations and they pack it good! It’s really disappointing, especially since this is the closest one to my house. I also asked to extra salsa and I just got one salsa and four guacamole? That’s why I’m giving them two stars.

ok it’s been awhile since i hit up an El Pollo Loco… but boy am i glad i did…
I ran thru the drive thru this day specifically so i can’t say much about the goings on inside the establishment… but the drive thru was fairly quick for being freshly cooked food.
I ordered the Baja shrimp tacos and they were quite delish! Thought i was going to still be hungry so i ordered sweet potato fries, but i wasn’t very hungry actually as the shrimp was very filling! Of course i nibbled on the fries just to see how they tasted and it was kinda disappointing. They were soggy and could use some sea salt.
Overall, I’ll definitely be back. Seems like they have many new items on their menu that looked appetizing.