Door to Door Storage & Moving

Door to Door provided excellent service. We packed two containers, stored for 2 years and Door to Door then transferred containers to another state. Every delivery and pickup was on time. Storage and shipping costs were competitive. Response from phone team was prompt and always helpful. We used our own combination locks on the containers and removed 2 years later.

Very good experience using Door to Door. They picked up my things in San Diego and placed them in storage for 3 months. When I was ready for my delivery in Oakland, Ca they were prompted and right on time. This company changed my view on moving companies and I am soooooo glad they were there to get me through the stress of relocating! Thanks Door to Door for your professional staff, great customer service and delivering the service that you promised… Two thumbs up!

The whole moving process with door to door was very smooth! I was concerned about the low ratings so kept following up by calling their customer service, sending emails to make sure everything’s in written form and avoid hidden charge, etc. They have been really helpful with providing information. The guys who moved my stuff out in jersey was efficient, friendly and accommodating (the mover company they partnered with is called Graebel). I didnt know if they would wrap stuff for me so I packed wrapped everything myself except mattress and desk. They arrived with blankets and boxes for mattress! Helped me wrapped all the fragile ones as well. for no extra charge! While my stuff was being shipped I didn’t really follow up because I won’t pick it up until one month later. Two weeks passed by I heard nothing and when I was just about call, BOOM! they emailed me saying my stuff is already at the warehouse! I decided to pick up the stuff at the warehouse and they scheduled me right away and called to the confirm one day ahead. My stuff arrived intact. One plastic box is a bit crooked due to the heat+pressure I guess. But overall I’m satifisied with the service.

I understand if you must use door to door, because they are unquestionably the least expensive of the container moving and storage companies, but I found out the hard way: you get what you pay for. Here is why I would spend a thousand dollars more if I had it to do all over again:
1) Their phone system does not tell you how long your wait will be, and it does not tell you if they are currently closed (which they are in the evenings and on Sunday).
2) Even when they are supposedly open, I could not reach anyone in customer service to schedule my delivery, even after waiting on hold for over 40 minutes 3 different times
3) In desperation I called my original sale rep (no problem getting through there… hmmm). He promised me that he would schedule my delivery. No such luck. The Saturday of my delivery came and went. I tried to call. No answer. Closed the next day.
4) Once I finally got through on Monday morning, I was told I would have to wait until Wednesday for deliver. I was told I could not have a Thursday or Friday pickup but had to wait until Saturday. Thus my delivery was 5 days late and my pickup was 3 days late from my original plan.
5) I was told by a representative that a customer service manager would call me back within 72 hours. No one ever did. I left two messages and two emails for a customer service manager to call me back. No one ever did.
Because of their cheap prices, this company is clearly growing much faster than they can handle in good faith. Users beware.

D2D finally decided to correct the charges on my account, and I appreciate them making things right. Other than this billing goof, they were pretty good. Prices were below UHaul, and had more options. Their delivery drivers were super nice, and only one thing got damaged in the move (probably because we packed poor).

I had a truly horrendous experience with Door to Door. My friend and I stored our things there for 6 months while we were abroad and for the summer. Poor communication, poor customer service, and additional charges for problems they create. DON’T USE DOOR TO DOOR! They made moving a complete nightmare — expensive, exhausting, and frustrating.
Things went smoothly at the beginning — the pod was dropped off as expected and all of our things fit in the pod.
The problems started when we began scheduling our dropoff when we returned to school. We chose our desired drop window 36 hours after sign ups opened, and were told that no spaces would be available until the Tuesday after school started, leaving us without any items for many days. When I called customer service, I was told that they had «overbooked» (they were completely unapologetic) but that we could schedule an appointment with the warehouse to pick up our boxes. However, I was told I would not be allowed to set a pickup appointment until 24 hours in advance (which turned out to be false, as I learned when I called in a second time).
I then hired a mover to pick up our things. I called in again and was told that even to pick up my things from the warehouse, there would be an extra $ 40 charge. So now I had an extra $ 40 charge, along with costs from having to hire a mover. Additionally, I was told that if we did not move out our things by Saturday (and they would not be able to deliver until Tuesday), there would be an additional $ 59 charge for an extra month of service. Because of Door to Door’s original inability to deliver, we were suddenly facing all of these additional charges along with the hassle of having to transport our things from the storage unit (40 minutes away) to our dorm.
My friend and I eventually received our items but it was absolutely not thanks to Door to Door.

Have moved a lot recently and this was the most stress-​free experience of all. Everything was on time, efficient, done carefully. Highly recommend. Movers were professional and worked hard in hi temperatures. Went the extra mile. The only reason I didn’t give 5 stars is that I could tell that my boxes had been banged around a lot — all 3 locks were smashed and one of the doors would not close.

Door to Door totally wins back a star for followup customer service!
First, they went to a LOT of trouble to figure out which of their customers this was and to take the initiative to call me back and discuss the review. They COULD have been nasty; instead, there were a lot of laughs during the call.
Second, they have not only sent me (without me asking) a claims form for the motheaten stuff, but they also are investigating both the surly driver and the strange parking stub that was found. They’ve also given me a direct line email and made me feel like a valued customer even though my account is now closed.
They also cheerfully listened to my suggestions for reinforcing their existing wood crates and are looking into how they can apply this for all their customers.
Conclusion: Door to Door really does care about their customers, and really DOES want to hear about your experiences so they can make it better.

I booked 2 moving pods through Door to Door but never received my confirmation email, despite having received previous emails at the correct email address. I also had a difficult time getting into contact with the service agent and a lot of ambiguity on the transit dates.
Although the price was one of the least expensive I found for a cross country move, I felt the service was unreliable. In the end, I chose to cancel my order and book through another company with better customer service and more space for only $ 5 price difference.

Just closed out our account with this helpful company. The moving component of this business was not used. We only used the storage part. The system was simple and customer service was great. Our drop off and pick up delivery (in San Diego) was very challenging — we live on a busy road. The delivery staff was very careful and cordial despite this inconvenience.
Definitely a low cost option for your short term storage needs. Will recommend the company to anyone I know needs this sort of service.

I’m usually really positive with reviews and always give companies the benefit of the doubt, but this company has been HORRIBLE. My boyfriend and I used them to move from Boston to northern California. Boston has fairly strict parking spot permit rules. The pod needed to be picked up by a certain time the next day. Door to Door had promised that the pod would be picked up by 1pm at the latest in Boston. We had spoken with multiple customer service individuals who all told us this wouldn’t be an issue. By the time it was 1:15 no one had shown up. I called customer service and they said they needed to call the warehouse and driver to see what was going on. They told me they would call me back within 10 minutes. At this point it was almost 2pm and police were parked around the pod. Door to Door never called me back and the pod was picked up almost an hour and a half later. It was loads of fun dealing with angry boston cops :(
I was obviously annoyed, but I wouldn’t have given them a one star review just for that. About a month later when the pod was to arrive we scheduled to have it show up this past Saturday morning. Again, we didn’t hear anything and by late afternoon we called customer service who told us our scheduled spot was moved to the evening slot. Annoying, but fine. We waited and by 5pm still nothing. We called customer service again and they told us they would call right back after they looked into the situation. They never called back and after 5pm their offices close. Our pod NEVER showed up and no one from the company contacted us. I understand if something went wrong like they forgot to load it onto the truck that day, but at least they should have the courtesy of calling the customer to notify them. We were stuck not knowing anything about our pod for the entire weekend. On Monday we called customer service again very angry that our stuff never arrived and the customer service rep gave us the number of her manager. We have called the manager multiple times every day this week and she has never picked up. There isn’t even a voicemail box to leave her a message. Our pod was rescheduled for this Friday, but I was still expecting to hear from someone from Door to Door at least apologizing for not showing up. They have been super unprofessional and a headache to deal with. Spend a little more to use a better company. It’s totally worth it!

Okay, this company was much cheaper than the competition. However, you get what you pay for. It took nearly a month to get my stuff. The first person I spoke with was very good, there just wasn’t much communication on where my stuff was and when it would arrive. Once it arrived in California, it took a week before they had someone available to bring it to my house.

The worst moving service I have ever used. PLEASE do not waste you money. Unpunctual and horrible customer service. Is door to door run by a chimpanzee?

My son is at school in Northern Ca. He is sharing a storage container with a school mate that was to be delivered on Wed. the 10^th in the morning. It never showed and this morning the 11^th they were told if they wait until the afternoon they will get a discount. The friend chose this option but the container as of 7:00 pm has not arrived. They are not answering the phone and messages are not being taken. My son has to be out of the dorm by the morning and was already supposed to on his way home.
Do not use this business!!!

Avoid at all costs.
I used them for my move from Houston TX to San Francisco CA. Key points:
+ They provided me with less than 12 hours to unload my contents from the pod in San Francisco — incredibly unprofessional! — with no accommodation for a more reasonable unloading period.
+ Friendly but ultimately unhelpful customer service staff — don’t be fooled by their initial niceness. They are not effective and take forever to get back to you for a simple enquiry.
Ultimately, would never ever use them again.

Pure scam. PLEASE AVOID.
I have never seen such dishonest pricing schemes.
Disclaimer: I am not a «troll» Unilocaler. I don’t write 1,000-word reviews of burritos or businesses I imagined to have mistreated me in some way, however the level of dishonesty this entire company (not just the Austin branch) is openly practicing is truly outrageous.
Another review called DOOR-​TO-​DOOR the «worst possible solution to store your personal items,» and yup! That’s the gist of it.
Like all their clients, I was primarily attracted by their cheap pick-​up prices and offer to match local competitors. And yes, the pickup was cheap. The service itself is also fine: they drop the box, you fill it, they pick it up… Where you’ll suffer is in the subsequent monthly payments for storage.
This, I cannot stretch enough. COMPLETELY dishonest pricing.
I’ve been forcefully with them since July and have experienced random price spikes throughout. My bill started at $ 60ish dollars a month. It is now in the $ 84 range month after month. I even had to call them three times to lower it back to this amount when they «automatically» spike it up to $ 95 range. That payment was lost money.
No credit for the following month or anything. You can literally hear the phone attendants shrug on the other line.
Apparently they had sent me an email (that looks and is filtered as spam by gmail) that announced this pay hike, weeks earlier. No option, other than a notice that your bill would be going up by 25% the following cycle unless you called and picked one of their other plans for minimal savings.
These plans, you ask? Glad to share!
They LOCK you into 3-​month, 6-​month, or 12-​month plans for minimal rebates… $ 5 – 7 difference between them each month. (But once your bill hits $ 80, you start to find that appealing.) If you do break such a lengthy guarantee – you’re forced to pay all remaining months at that price. Yup! If you want your stuff back after 3 months, you’re forced to pay the entire 12-​month difference if that was what you opted for… Why? Because they say so.
Oh, yes: they also «Strongly encourage» you to pay MONTHLY for insuring your box, which is the entire point of using this service in the first place… but nope, an extra $ 12 every month. (That’s like paying a «drying» fee for not getting your clothes back wet from the cleaners.)
Avoid at all cost for storage. They might be worth if as one-​time moving company, that’s really up to you, but PLEASE stay away if you intend to store for more than 2 – 3 months. Their system is BASED on tricking/​scamming long-​term clients.

We hired door to door to move from Cambridge, MA to Livermore, CA. They had the best price by a good margin compared to other companies. The whole process was quite smooth, they were very fast answering emails and gave us very good service. They were always on time at both locations when delivering the container, and it arrived to destination the first day of the range they had given us. All our stuff arrived intact, only the container received some damage.

We used door to door pods when moving from Boston to Los Angeles and I have no complaints. The estimate and payment over the phone was super simple and the pod was delivered to our doorstep for loading right on time.
When the pod arrived in LA we had some permit issues on our street but door to door made it easy on us by working with us and allowing pickup at their facility in el segundo. Great company, would use them again.

I used Door to Door for my move from San Francisco to Houston, TX. From the very beginning, customer service was amazing. I talked with Christian and it was like having a personal guide. He treated me like a human, he called back when he said he would… it’s the little things.
Hint: Initially they were «full» on the day I wanted my containers dropped off. When I said that would be a deal breaker they magically opened up a space and made it happen. So ask and you shall receive.
My window was pretty large, 7 –11 or 8 – 12 or something like that. My containers were delivered by the nicest guy, Milton, right on schedule at 7:30am. I had reserved spots in front of my building and when some cars stupidly ignored the no parking signs, Milton was able to fit the pods around them so I wouldn’t incur a re-​delivery fee.
NOTE: It is YOUR responsibility to get a permit through the city of San Francisco if you want guaranteed street space for your containers. It is not Door to Door’s job. If they show up and you do not have a spot reserved, that is not their fault.
The containers are 5×7×8. This is slightly larger than a UBox (5×7×7.5) and smaller than a POD (7×7×8). To me they seemed plenty big and I was able to fit my large 1 bedroom apartment in 2 containers. (With the help of professional loaders.)
Door to Door was way less expensive than all of the other competitors I looked at, and in the middle of my move they changed their service so that my stuff actually got unloaded for me out of the container and into my apartment for NO EXTRA FEE. See my review of Graebel movers in Houston who Door to Door contracted with. They were superb.
The reason I’m giving 4 stars instead of 5 is that my stuff was initially set to arrive at their warehouse on August 12^th. Then I received an email saying it would arrive on the 14^th. And when I called on the 15^th, it was scheduled to arrive that day. By the time they called me to set up a delivery date (which they won’t do until the containers have arrived at the facility), the first date they could deliver was August 20^th. Considering they picked up my containers on July 30^th, that seemed like a long time. But overall a very positive experience.

I’m also in the process of my move.
I was really bowled over by the quality of customer service from Door-​to-​Door. Their sales professionals are waaaay more attentive and thorough than the competitors’.
Cleverly, there are VERY FEW pictures on their website of their storage/​moving containers, because if there were, you’d see that the containers are TIIIIINNNYY!
Like HOBBIT TINY.
I am a pretty staunch minimalist, and I can’t even fit more than my Queen Bed and an Ikea TV stand in the thing.
And OFF THE WALL expensive for the storage/​moving space you receive.
I guess the customer is paying for that great service.