Smashburger

Food is cold. The bun is cold, the patties are cold, pickles cold, lettuce cold, tomato cold. The food served is a cold sandwich rather than a hot burger as it was supposed to be. The fries are crispy but taste mediocre. Would rather dine in the panda across from it.

Friendly people and good food. …what else do you need. Will come back again. Love smash burgers

Worst customer service I’ve ever seen.
Employees turned people away by claiming a 25 – 30 min wait for food… when there were hardly any customers in line or didn’t already have their food.
I saw several orders including my own that were wrong or missing items. The staff treated these customers as problems, rolling their eyes, yelling at the cooks, and displaying a completely unprofessional manner towards the customers.
Horrible, horrible experience.

Food is amazing as usual BUT this location is run very poorly. The staff acts like they are at the dentist and would rather be anywhere else. They have no concept that almost 100% of people at the airport are in a rush so yes, prompt service is a must! I fly here and eat her often– Smashburger is one of the only good/​fast food options in terminal A but this site needs new management and stronger personnel at the counter. Also, there menu screens have been down for a month and with no resolve?! Are you kidding me?! Fix that! I don’t even know what is available to order! Again– sign of poor management. I good manager would never let this go so long and would come up with an alternative in the meantime– print out paper menus.
This site gets a 2 only because the food is up to par with the rest of the chain which I like.

I have never encountered such rude employees anywhere else. The manager was nice enough but the disrespectful employees convinced me that I’m never eating here again. The trash was overflowing in both garbage cans, and when the manager asked the rude young lady to take care of it, she stomped her feet and said «I hate doing the trash» and she went to the back and then someone from the kitchen came out and started emptying the trash. All of this while the line was long with people waiting for their food. This was the 3^rd time I had stopped here on the way to my gate, and the LAST time I will ever go back. Thought I would give them one more shot… but I’m done. Rude, rude, rude.

Hey Smashburger Manager — get your staff under control. I ordered a salad which took almost 20 minutes because your crew was too busy screwing around to pay attention to the customers. Then when I finally did get it all it was was lettuce tomato blue cheese and chicken. No nuts or cranberries. I didn’t go back because guess what — I’m in an airport and I had to get on my plane. Your store is an embarrassment.

Good food… food is same price as a normal SmashBurger, but you get half as much. Burgers are half the weight, fries are half portions, milkshakes are ¹⁄₃ the portion.

What a poor choice for a place to go for lunch before my flight. The burger was less than average and the fries were given to me cold. Worst of all was the poor service as they didn’t care if they took anyone’s orders or served the food. My advise is to let it die it’s not so slow death and stay away.

Never again will I come here, gross. The food was mediocre, the service was horrible. So I was waiting about 30 minutes, and I was seeing that were messing up on everyone’s order. People kept coming back after they got there outer saying the either had food missing or they forgot to add this or that to their hamburger.
The employees seemed super young and seemed not too care, they were rolling their eyes to the customers and when they left they would laugh at the customer.
Another employee kept pulling his pants up, scratching his head and kept sticking his hands in his pants, not sure if he was tucking his shirt or maybe because his pants kept falling down, well after doing all that he was putting the food and the fries in the customers to go bags. He proceded scratching his head and then proceeded to make someone’s milkshake all this without washing his hands.
The other employee that was taking orders kept being on her cell
Finally I got my food but was disgusted by everything I saw I didn’t even want to eat it.

Haven’t even tasted the food yet-​they called my number and when I went up to get it, somone else had taken it. I’d been waiting 15 minutes-​never again! You

While in Kentucky I saw in the terminal there was a Smashburger. I have been dying to try one of these as numerous friends have told me to stop in.
I ordered the Avocado Club and some Sweet Potato Fries. The Fries were very tasty and cooked right. I always find when making them at home you can very easily make sweet potato fries mushy. These were crispy on the outside with a softer interior which made for a great fry! The avocado club was well built and held together even while eating it which was nice. I don’t like when burgers fall into pieces and you get bites of only certain flavors.
Overall Smashburger was good and I’ll be giving it another try on my travels to see what else is on the menu. This is definitely a better choice than other fast food places for me, so I’d recommend it to anyone looking for something different and a much fresher taste.

The service was overall awful. Manager didn’t take charge once, thankfully one employee was (although in vain). Food took 15 minutes+ and was as mediocre as it comes. Multiple customers complained about recieving the wrong order during my visit. Just get Panda Express or subway.

Hope you don’t need to catch a plane, because they are slow. Food good, service is sloops.