Heidi Motel

I arrived at Heidi Motel to spend time with my family. I needed to bring my dog for this vacation, a well trained shih tzu. I was given a pet friendly room. Check in was at 3:00 pm. No problem.
I waited until 3 pm and was informed the room wasn’t ready. This was ok, though inconvenient. Apparently, multiple staff did not show up for work. My family already had a room, so we spent some time in their room with the dog while we waited for my room to become available. At 4:45 pm, I went to bring my things into the room. It was being cleaned still. Major inconvenience at this point. More than 90 minutes after check in time and my room still wasn’t available. We left the dog in my family’s room. Their room didn’t need cleaning.
It didn’t need cleaning because they had already done it themselves. Housekeeping never showed up to clean their room either. They bagged their own trash, made their bed, and went to the front desk to get clean towels. So far, talk about disappointing vacation stays.
While out seeing the sights in Helen, my mother gets a call. Housekeeping has been to clean her room in spite of a specific request that they do not. The hotel staff also informed my mother of their policy that dogs must be attended at all times. What’s the point of a pet friendly room?
Fear not, Heidi Motel can provide pet care! Not complimentary of course.
We won’t be staying at Heidi Motel in the future, and we regret staying this time.

I loved it! Perfectly clean, comfortable bed, no fridge noise or another electronic, nice hot shower, no bad smell, microwave does not have fingerprints on it. Although I prefer no carpets at all, but I guess I have to live with that in USA. They love using these carpets even in hospitals. I don’t find it hygienic.

Great place ! The only thing that was wrong the jet tub was freezing and would not get warm enough to get in but the owner came to room and tried to repair. Super nice little motel !!

The only positive would be that the rooms are spacious. Fireplace didn’t work, there was a leak so the carpet was soaked, the greeter was as apathetic as they come… Just overall not worth the money.
If you’re coming to Helen, stay at the Black Bear Lodge.

Very nice stay. The rooms are clean and comfortable. The staff is very friendly and helpful. We checked in fairly late after traveling all day. When I asked where I could get a soda, the owner offered me a soda from her own refrigerator. The building is older but nicely renovated with a small fridge, microwave, coffee maker, silverware n the room. Our room even had a gas fireplace.

We got the room with the fireplace and hot tub. I loved the room and the fireplace. The bed needs updating badly, the mattress is an old spring style mattress that settles in the middle, very uncomfortable and makes for a rough night sleep.
The other issue we had was the hot tub. When we first arrived the water was extremely hot so we decided to go out for awhile and when we returned the temperature was lukewarm. So we sat for awhile. The next morning the water was cold so we turned the temp up and it never warmed back up. Upon checking out we mentioned it to the gentleman working and he knew the temp controls didn’t work. Apparently they clean and fill the tub with very hot water when you arrive and the temp steadily goes down from there. It’s great if your just staying one night, but more than that you will be disappointed.
The Folks Who Run It Are Very Nice And polite. I would love to stay here again if they would fix these issues. It’s a lot of money for something you can’t enjoy completely.

BE CAREFUL with your personal belongings!!!
We left a $ 300 gift card in our room and it was stolen. When the owner was confronted, he blamed humanity and how untrustworthy people could be. Conveniently, the individual who had stolen the card no longer worked for Heidi when I called to speak to the owner.
Helen is gorgeous and it’s a shame that such an inviting and charming hotel like Heidi Motel turned out to be so dishonest and scary.

Let me first say that the manager/​owner that we delt with was extremely helpful and nice. This is definetely a dated hotel. The curtains were translucent and furniture mismatched. The mattress was a very inexpensive spring mattress that left our backs aching by morning. We booked for a family of 4. The room was said to have a king bed and a pullout sofa that sleeps 2. When we arrived, however, the pull out was a small loveseat with single mattress. I spoke to the manager, who advised it has a pull out bed and they do not have any roll away beds. My small daughters 7 & 8 tried to sleep on the single but one ended up sleeping on the floor for the two nights we were there. The King suite sleeps 3, not four. If you bring your own aerobed there is space, but we did not have ours with us. Service was great, but the hotel is just run down.

We are just finishing up our stay here. Great location — it’s right on the main drag, but up on a hill so you are removed from the street noise to an extent. There is a full service independent country grocery store right across the street. We had a windmill suite with hot tub and fire place. It was spacious, very clean, and enjoyable. Looked like it had been recently renovated, flat screen tv, fridge, microwave all included. No complaints. If you want to do a night or two of tourist kitsch USA in Helen, this is a good choice.

If you find yourself in Helen, Georgia You have probably come for an experience. Heidi motel certainly adds a sense of adventure to it, Drive past the Hamptons the Days Inn etc. and find yourself tucked under a windmill at the Heidi Motel. This cute motel is easy to miss, and I admit it is part charming and part alarming as you realize you have left the sterile land of the hotel chains and you find yourself in the parking lot of a windmill with the motel dog barking at you. The room we took was directly under the windmill complete with fireplace and full sized hot tub. Probably not the right room for a family, but perfect for a romantic, 70’s porn style getaway. The manager, Chad was super friendly, and he took me to the room to make sure i could operate the tub etc, He let me know they empty and refill the tub after every guest. I believed him. Most of the lights didn’t work, including the only light in the bathroom. The room is a mismatch of odd pieces of furniture, cheap art and empty shelves however it all adds to the fun. Think of a Bed and breakfast, without the breakfast. I can’t imagine spending the night anywhere else in Helen.

Business closed. Looks like it would be an awesome place to stay.