Jalapenos Mexican Restaurant

Went with the family to meet some friends their for dinner on a Wednesday. Pretty busy, probably because of the newness of the joint. Ordered the Carne Asada Plate for myself. Our waiter was a bit unorganized and the place seemed a but understaffed to handle the number of customers at that time. I got my plate and I wish I had taken a picture to share, but the meat was all cut up into skinny little slices and was super greasy. Not exactly what I was expecting. Not very tasty either.

Worst experience ever. No welcome greetings from the young man behind the counter just a” for here or to go” and waves me to pick out a table to sit at. I must have been sitting for 5 minutes until he finally came around to ask me what I wanted to drink. It wasn’t busy and a couple that came in after me got a very nice welcome shortly after they were seated, with chips and salsa. That was the last straw! Got up and left. VERY BAD CUSTOMER SERVICE!

My husband and I went there for breakfast this morning, Tristan was our server, he was nice and polite and we thought on the ball. He took our order on the hand held computers they have and then returned to check on us. My husband and I were talking and weren’t really paying attention until Tristan came back again for what we realized was the fourth time again still telling us there was a mistake in the kitchen and they were making us fresh food and it would be out in just a minute, at that point we noticed that several/​most of the tables around us that had come in after we had already had their orders, at that time my husband said let me know when five minutes are up. Two minutes into the count, Tristan brought the the tortillas and the steak knife for my husband’s Steak and Eggs, six minutes into the count he brings out an order, my order was correct, however he brought my husband Migas, when we questioned it, Tristan seemed confused, at that point we did leave a tip for the server and got up to pay for our drinks. He was extremely apologetic but then still tried to charge us for the meal we waited over thirty minutes for and not all of it was correct and we did not eat.
The owner never walked into the kitchen as we walked to the register, never addressed us at all.
I won’t be going back!

We wanted to try Jalapeños restaurant since we love Mexican food and Helotes doesn’t have a huge variety close by to choose from. There was a lot of options on the menu. I opted for the torta with fries and my hubby chose the «San Antonio» plate. Here’s our take on it:
The pros: The waiters were friendly. Chips and salsa were served immediately upon seating. Great chips, hot and crispy. The salsa was a little vinegar forward for my taste, but overall decent. The drinks (ice tea) were served in a large glass with lots of ice and refilled twice. The restaurant was clean and so were the restrooms. Our dinner was very reasonably priced: around $ 20 for the both of us. The seasoning on the beef fajita torta was good.
The Cons: My beef fajita torta was cold inside. Also, the menu stated that the torta came with crème but it was mayo inside the sandwich. The fries were okay but were not homemade, I’m guessing a frozen bag was somewhere in the kitchen. The San Antonio plate was decent, not the best food nor the worst. The beans were seasoned well but were scorched in certain parts. The music was really loud, to the point that we could barely have a conversation. There were two tables that were not cleared through the entire hour that we were there. The waiters had time to bus the table but didn’t, which may just be a training issue. The most important con was the safety issue. There are two doors in the restaurant, one to enter the restaurant and one on the dining side. The dining room door is now fully blocked by a booth against it and locked. The entrance door had one panel locked and one panel open, which I’m sure goes against any fire code.
All in all, it was an okay experience and we would try a different menu option again, provided that they unlock both panels to the front door.

We just ate dinner at the Bandera Rd location and couldn’t be happier! The food was fresh! Hot! Yummy!
I had the Jalapeño Plate, husband had the San Antonio Plate. Carne guisada was tender, puffy taco was perfect, cheese enchiladas were fresh and cheesy! Salsa was hot! Our server was Tristan and he was the right amount of attentive and incredibly polite. We will be back — and in Tristan’s section! Great food at a very reasonable price.

Beans were runny, and had a weird seasoning. The fajitas were over seasoned. Stay away from anything cheese. It had a weird taste.

If you’re looking for authentic Mexican food, not TexMex, this is the spot! The service is good, not great because they just opened and improving their waitstaff service every day. (Cut them a little slack. It will get better!).
My family and I went there for the 1^st time on Sunday, 1/​17, the service was a bit slow but the food definitely made up for it. It was so delicious we invited my in-​laws, my brother-​in-​law and his girlfriend on Friday, 1/​22, to celebrate my mother-in-law’s retirement. They were practically in awe about how great the food was.
This morning my boyfriend picked up breakfast tacos from there. For the price and amount of food you get, its well worth it. My brother who usually eats 3 carne guisada tacos with cheese could only eat 2 of them. They are overstuffed but in a GOOD way!
I think this might be our new spot! For those who gave bad reviews, I think knowing this restaurant is new and working through their new business kinks, might have given them a different perspective. Give them a chance, it will be SO worth it!
Just to give you an idea of the food we’ve eaten to write this review:
— Enchilada plate with beef fajitas (delicious!)
— Shrimp Nachos (wow!!)
— Beef Fajita Nachos (spot on!)
— Grilled shrimp plate (OMG!)
— Breakfast Tacos: bean & cheese, carne guisada w/​cheese, ham & egg, bacon & egg, chorizo & egg (not greasy & good amount inside the tacos!!)
— Mini Tacos: asada & al pastor (I’m in love!)
Salsas:
— For most, they are a bit on the spicy side. Sorry, there is not a mild for whimps like me, so I just put a little bit because the flavor is still addicting. However, for spicy lovers out there, you will be in love!
Hope this review helps you!

We went last night for dinner. Service was slow. Waiters didnt even know which table they were assigned to. We sat in front of the drink station so we could over hear them bickering of which table belonged to who and how many they had assigned then were confused.
Our waitress didnt check on us after our food came out or refilled our drinks ever!!! She didnt even tell us where or how to pay even after walking by several times and clearly seeing our plates were empty and we were sitting there with arms crossed. We had to overhear another server tell his table to pay up front.
Asked for flour tortillas got corn. My tripa taco was cold, smushy, and barely had meat. We also ordered fajitas for two which was more for ONE. One tiny side of charro beans that had like 6 beans and nothing but liquid. My son had a bean and cheese taco that tasted like straight up powdered comino.
1 star is me being extremely generous.
Our bill was $ 32 for poor quality, small portion and extremely poor service. Save yourself the money and time and just drive further down the street to el chapparal or salsalitos.

We were driving to a restaurant down the road when we spotted this place. We made a quick turnaround so we could eat breakfast this morning.
You wait to be seated and pay at the counter/​register before you leave.
We ordered 5 tacos and 2 coffees with a side of avocado slices for $ 19. The tacos were over stuffed and the tortillas (home made corn and flour are very well made). The salsas (both) were spicy (well done!). I’m not a fan of their refried beans. I like mine plain– no seasoning, but I could see others would really appreciate.
The place is new and well planned out.
Not sure why the score is so low — We had a delish breakfast. Staff was friendly and helpful.
Would return– why don’t you stop by and check it out. And hey– they open everyday at 7am.

My daughter ordered a breakfast plate. Came out perfect and hot. She really enjoyed it. I ordered the chicken enchiladas. They were OK. needed more chicken in each enchilada and a little more flavor. The rice is tasty although the frozen veggies in it had a weird taste and texture. I’ll probably will return only for breakfast and skip the pricey enchiladas. Staff was welcoming and friendly.

Food was good. Chorizo had a different taste. The beef fajita taco was really good. Well seasoned.

Décor is nice. Eggs tasted like powder, beans were very runny. The service was slow. Found a hair in my taco. Paid $ 32 for 5 tacos that weren’t eaten. Wanted this place to be good, just wasn’t. Maybe it was an off day?

First visit for to go breakfast tacos. The service was friendly and the décor was nice. Ordered bacon & egg, bean & cheese, potato & egg, and sausage & egg. They were overall good, but nothing extraordinary. Green and red sauce on the side to add flavor. I really enjoyed the homemade tortillas. Will make the trek back for lunch or dinner.