Forever 21

The worst location. They never let you return anything they always have some excuse (the machines down or we are out of store credit cards) like seriously!!! Every time! Shady.

Buyer beware. Do NOT purchase anything from them unless you are certain you want it. Or else you can’t return it except for store credit. In essence, once they have your money, it’s gone. We ordered something online for my daughter and the items didn’t fit, so we tried to take them back to this local store, tags still attached and all. Crazy idea, right? Even the customer service rep on the phone said the same thing. Well, only for store credit there. Need to pay for return shipping to get actual refund.
I then contacted customer service and sadly, this is there policy. They tried to tell me bricks and mortar stores are separate entities, but that’s honestly not the customer’s concern. Why have a national brand where online orders can’t be returned at a local store.
Greedy store will never get my family’s business again.

5 stars because they had just what I needed to. I went to another location and a much bigger store and they didn’t have that particular style. I came in here automatically thinking they didn’t either BUT once I walked in, the lady who greeted me helped me right away and found it on the wall. Now the second thought going through my mind they didn’t have the size BUT they did and it was the last one! I was so happy, it made my day. So, I shopped around and 2 other workers were attentive but not overly hovering. Now it was time to pay. The store manager who helped me was such a sweetheart. That was the best service I’ve had in a forever 21, maybe because the workers were mature, friendly, the store manager was there, or because they just opened. Regardless, I left their doors happy and satisfied.
I also got these 2 jersey sleek dresses for 9.90 a piece and I totally love it for the simplicity, fit, and price. I want more colors than just blk and gray. I’ll have to check another location.

I have a love/​hate relationship with F21. And like all F21s, this one is no different. Racks are packed tight with clothing, making it hard to shop. There are random fashion styles that make me question wtf people are wearing these days. Prices are pretty cheap, but you get what you pay for. This particular location has a super friendly staff though. Employees greeted me and asked me if I was doing ok, but weren’t super pushy. And when I needed something taken off the wall that was super high up, they seemed pretty happy to help me. I love that this location always has tank tops in every color and super cheap. For $ 1.90 each, they are good essentials. And once they wear out, I don’t feel bad for throwing them out. I’m not too fond with fashion these days since I’m pretty basic and wear a lot of black. However, I will definitely stop in if I’m shopping at the mall.

Do not shop here. If you want to make a return you will only get store credit even if you have a receipt. Ridiculous!!! I guess it is the only way they can keep their sales up.

Called to have them check for a dress, salesperson said he would call back, he didn’t.
Six hours later I call again and ask again. The sales girl found the dress in the computer system, saying they had 5 in stock. When I asked her to go find it to make sure she insisted there was no need and that she would have it on hold when I came in.
30 min later after a drive over from The strip, she says they don’t actually have it.
Terrible customer service here.

I like the clothing at F21. Affordable & lots of styles to choose from, even though hither quality isn’t anything to brag about.
I will NEVER order online because of bad experience, bad customer service, and bad reputation, but I will go to the store. The F21 stores are usually ALWAYS disorganized and the employees aren’t the most friendly, they’ll help if they are asked but rarely they’ll come up to you to ask if you need help with anything.
Returns can be a pain sometimes but it’s Okay.
All in all the store isn’t bad, the prices are affordable, and I can usually always find something to buy when I go in there.

Coming into the store a friend and I thought it would be just like every other Forever 21 store we’ve been to. We made our purchases and out we went. After going to a few other stores in Galleria, my friend decided she didn’t want the lingerie she purchased from there anymore because we found a better deal somewhere else. We figured since the receipt didn’t state anything about lingerie (only sale merchandise and jewelry were FINAL sale) and we were just there 15 minutes ago, we decided to go back. After waiting over 15 minutes in the long line to talk to the cashier, Nathaniel, called over (whom we assume was the manager) and were told that lingerie usually cannot be returned but that she would allow it this time (exchange for credit/​clothing) because we were just in the store for the purchase. We were just thankful that they allowed this. So we quickly grabbed a few shirts to cover the cost and walked back to the register. But as we approached, Nathaniel, with a smirk on his face, told us we would have to go back into the long line. We waited again for over 15 minutes just for him to exchange our things.
I write this because I feel that customer service is incredibly important to a consumer and being in the marketing field in my own profession, I found this incredibly rude and unprofessional. Every store that knows and understands consumers, show gratitude and kindness. They allow loyal customers to return back without the wait. We will not be returning back to this store and would rather make our purchases somewhere else closer and more friendly, even if it costs more to go there.

Many of my clothes are bought from forever 21 either online or in-​store.
(1) its affordable and cheap though the quality isnt that great it is what you pay for.
(2) It has a great selection: I love how they have casual and formal clothes and even basics clothing. They have accessories, shoes, flats, hats, purses, and belts.
I love how their store isnt so huge nor small & the store is always very neat and the workers are always willing to help you out. I have received many compliments of the clothes I wear and they always wonder where I have bought my clothes and I tell them «forever21.»
You can find rings, necklaces, and earrings for under $ 3. Most of the bracelets are about $ 3 or more and they do have a cute selection of accessories! I love it and sometimes you just have to chose wisely what looks cheap and what you can do to make it look more expensive.
I never bought any shoes or flats there, from what I have seen nothing they have is my style.
However, there were a couple of times where I feel like the clothes they carry looks trashy and all torn up & im like wth? Also, where everything was sparkly and nothing they had was grabbing my attention that I had to stop shopping at F21 for a while. LOL.
Overall though, I do love shopping at forever21 and I would shop here until the day I think it no longer has my style of clothing.

Called up this Forever 21 and asked them if they could look up an item I was looking at online to see if they had it in their store. The women answered saying she was too busy and didn’t have time.

I have said in the past that the clothing sold at Forever 21 isn’t my style. Well, I lied. Kinda. Forever 21 sells trendy clothes at very reasonable prices. As with most stuff, you are sacrificing quality to get the low prices. That said, you can find some terrific deals on basic items here.
For example… One of my favorite tank tops is from this store. It cost me less then $ 5.
There are great deals on accessories as well… like earrings for under $ 3!
On my most recent shopping trip I was looking for some white denim shorts. I was able to find other colors, but organization isn’t really this Forever 21’s strong point. I asked one of the employees working to help me find white shorts and she went in back and a few minutes later she returned with exactly what I wanted.
There are better Forever 21 stores out there. It seems like this one has as much stock as the larger stores, just less space to organize it all properly. Otherwise it’s a great place to shop for good bargains!

A Hollister Wannabe…
I know a lot of you girlie girls really like Forever 21. And, yes, I am a dad and I should not be liking it. However, I liked the idea, just not the execution.
1. Cool — to have a store focused on modern and basic trendy clothing at a very reasonable price is an awesome idea that F21 has got down to a science.
2. Quality — Not sure of the quality as it seems that everything there is what you pay for. In fact, for the costume jewelry we bought, the first several were broken. The 10.50 jeans seem cheaply made and the nondescript converse look-​a-​likes look like copies. Overall, I would say reasonable quality. You get what you pay for.
3. Selection — Here, I am not sure how they do their sizing. Shirts and Hanger items are squished into the racks so tight it is difficult to hunt for sizes.
4. Service — I am not sure they practice this effectively. no one focused own really helping us and trust me, seeing me at the store you would think I needed some kind of help — stat!
5. Service — At the store for 45 minutes tried on 8 items and did not get to one store clerk.
Not one acknowledgement, Nada. I say, there are better places to go… but this place is SPECIAL
!!!

My sister loves Forever 21 so a lot of the time I am dragged by force to shop with her. The Galleria is her favorite and mine by far out of all the malls in Henderson and Las Vegas. The reason I am giving this place 2 stars is because we were treated like crap!
So I swear this isn’t one of those reviews where someone is overreacting to a misunderstanding!
When I walked in I got the stink eye from this lady who was attending the shoe area. She looked at me as if I was a walking turd! I checked my clothes to see if I was dirty or something but tried to shrug it off. I am a pretty level headed person but this lady was really pissing me off.
So my sister was trying on shoes and she fell in love with multiple pairs. When she was asking the lady for her size the lady would come back with a size too big or an old pair. She was socializing with other girls and giving them her undivided attention when they clearly stated they had no money and no intention on buying anything. She looked so eager to try to fit in with them that she just ignored my sister who is a paying customer. I felt the customer service was horrible and indeed she was a bit racist. She had made several comments to us saying if we were aware of the price and that she was not a Spanish speaker. Seriously what the French?
Overall the shoes were cute and we left with some goodies but I felt so mistreated… of course I didn’t make a scene or anything because that’s not me but I put this store on my list.
It’s not a good list and I’ll just leave it at that.