Bojangles

They don’t serve dine-​in customers at 7 o’clock on a Wednesday night. At least they wouldn’t serve me. I stood at the counter as two employees hurried back and forth in front of me to get food for drive-​thru customers. But none for me. One of the employees sweetly said that the other would take my order soon. She didn’t. So I walked out and went to McDonald’s, where the same thing happened. Sigh.
Gave two stars instead of one because they normally have good service, even dine in.

I had gone in and looked once and decided nothing looked good to me and left. However, my husband LOVES biscuits so we stopped one morning to give them a try.
I got two scones, one blueberry and one cinnamon. He got two biscuit, bacon, egg, and cheese sandwiches. The service was fast as they weren’t busy. The biscuits and scones were awful. If I had made them I would have thrown them out. If you want a good biscuit go to Hardee’s.

Food was good. That’s the two stars. Service was extremely rude. Words were customer service friendly but the delivery of them was full of attitude. It was quite apparent the teenage girl working the window had no interest in our order or being at work or working in general. She was short and pushy. When another young female employee overheard us complain about the rudeness she came to the window to deliver our food with such sickeningly sweet sarcasm we were afraid our food may have been spit in. Always wondered why I never saw Bojangles busy, got my answer.

Hendersonville recently added a Bojangles to our stable of fast food options. I had not seen a Bojangles in such a suburban location in a while, having mostly seen them in truck stops and more city-​centric locations. Basically, it is a competitor to Popeyes and KFC, mixed with southern breakfast options like you’d find at say, Jacks. Biscuits and gravy, sausage biscuits, chicken biscuits and more for breakfast, fried chicken for a more comprehensive meal. They serve breakfast all day, apparently.
After waiting several weeks for the drive-​thru line to abate, and for my diet to allow the splurge (80+ lbs woohoo), I decided to stop for breakfast the other day while making an extremely early AM visit to our local Walmart. I got a Cajun chicken biscuit, biscuits and gravy, and the Bo Tots. The prices were very reasonable. Almost too reasonable. From a food standpoint, I’m really happy (but my diet isn’t) we now have a Bojangles. The chicken was good, the biscuits better, and the sausage gravy excellent. I mean, it isn’t Loveless Café, but honestly, you don’t always have the time for that level of dining. The BoTots were a little over seasoned, but since this is a chain, I don’t see that as their fault. Their kitchen was new and thus spotless. My only complaint was with the service. I heard arguing over the order system. My food came in odd packaging, including no bag to hold two separate packages, one that could have easily leaked and made a horrible gravy mess. That said, it is a new location.
Perfect? No. But the food makes me overlook the early service difficulties.