Michaels the arts and craft store

Michaels is definitely one of the more expensive arts and crafts stores in the area. They do have a good collection for all your crafts however I find their prices much higher than their competitors. Once I purchased two sets of lanterns and the price on the shelf was marked as $ 18 each. I happened to notice a small price tag underneath the lanterns for $ 12 each and wasn’t sure which was the correct price tag. To my surprise, it rang at the register for $ 18. I immediately notified the employee and took home the lanterns for $ 12 each!

After getting to the register and the items I bought came up as regular price I had to go show the manager Melissa where more of the same where on the 40% off section. She informed me that the sale was for summer flowers (whatever that means). She authorized the discount with the cashier. When I get back to the register there’s a line. By now I was definitely not spending my money at Michaels. So I informed the cashier I no longer wanted to buy anything from Michaels but I wanted to express my disappointment to the manager.
She seemed reluctant to come up when the cashier called her.
When she came up from around the corner she explained that she was sorry but the flowers where in the wrong place. I advised her that this has happened before to me and I discovered it after I left, never coming back to get it straight.
I let her know that this is a Michaels problem and especially when the whole flower section has 40−60% off. As a customer I’m sure no one is reading the small print or even knows the difference between summer flowers and other flowers.
Definitely won’t shop Michaels again, I spent too much time getting excuses and not seeing her correct the problem so that no one else will get over charged.
I advise everyone to pay close attention when you’re checking out because it’s happened to me twice and maybe more that I didn’t catch.
Yes I’m a regular especially getting framework done.

Everything in our new house was framed at this Michaels. About 10 more pieces from when I did my original review. Their work was consistently excellent and personalized. When what I wanted could be done without a full custom framing they were always upfront about that. I trusted all the employees who helped us here, never were pushy or tried to sell us something we didn’t need.