Steak ‘n Shake

This place is never adequately staffed! Whether you drive through or eat in, you always have to wait forever for your food. Even when it’s slow! Makes me wonder about management…

This is a first for me… but this Steak and Shake was the most disorganized I’ve ever been in. I have been to Steak and Shake many times and I have never experienced such a strange food service experience.
First, people that came in after us were waited on before us.
Second, we were waited on by three different people and none of them got my order right. It took an hour for our food to come and it was almost midnight.
When my husband paid at the register he complained about the service. The guy apologized but still charged us full price for getting our order wrong. Don’t go to this place. You’ll be sorry and you will pay for their mistakes.

First of all i love the franchise that’s why i went.
My visit was okay. There was not much foot traffic but the employees seemed overwhelmed by the amount of people there. Our waitress was friendly, timely and sweet. The milkshakes we ordered were amazing and our food was yummy too.
In the end what spoiled things was the wait time.

This place is as bad as the reviews portray: dirty, disorganized, etc. Our burgers and main meal were fine but our shakes arrived after we had finished. The shakes looked like they had been sitting for many minutes. I do not see how they stay at n business.

By far the SLOWEST, and maybe the sloppiest steak and shake I’ve ever been to. Every time I come here, regardless if I order 1 thing of fries or 12 things off the menu you won’t get your food for at least 20 – 30 min. and sweet Jesus don’t go thru the drive thru. If you do make sure to check your coolant and gas levels before you order. Might even want to bring a board game for the kids. Risk or monopoly would be a good selection, a nice LOOOONG GAME.

Worst service ever! If you have other food options do not come to this location. Stopped in for lunch while passing through. Had two kids with us and they did not offer a kids menu or tell us that kids eat free on the weekend. When we noticed the sign and asked if we could add a kids meal to our order the waitress acted like it was a huge hassle. Okay, could have easily looked past that. BUT… after placing our pretty simple order we have now been sitting here for over 30 minutes. The waitress has not returned to our table to check on us or refill our drinks. When we finally found her she said our order should be next. Are you kidding me?!? This is a fast food chain, not a sit down restaurant. We overheard several other tables complaining of the same thing. The quality of the food is what you would expect for the price. Trust the reviews and steer clear!

This location has the worst customer service and the longest wait even for the simplest order. Don’t go here unless you have nothing else to do and enough time to wait. They gave me the wrong order, but I was so frustrated with the wait I just didn’t even other to go back to her my right order .Don’t go here !

I’m still slightly nauseated from my meal here a few hours ago. Steak ‘n’ Shakes are normally clean, tasty, inexpensive, and quick — not this one. We were excited on a long drive to see the sign winking at us from the interstate, so we hopped off at the exit (and it was far back enough off the road that we missed it and had to make a u-​turn), still excited for shakes and burgers. There were three tables in the entire restaurant, and the waitress took our drink orders, sneezed at the table during the process, and wandered off, returning with my husband’s soda but not with our shakes, and took our food order. Everything we tried to order, they were out of. There was no cajun seasoning. The waitress offered us alternatives, and after our order was place she returned, proclaiming that they were even out of sea salt and crushed pepper, despite having just offered us that very thing. Twenty minutes later, our food came out… and flies came with it. Still no shakes. The waitress brought the bill before my son and I got our drinks, waving away the flies as she stood near us. The quality of the food? Not good. My 9yo son (who normally eats all the things) wouldn’t even touch anything but his milkshake. I wish I’d taken a cue from him, because my tummy has been agitated since. My husband had to ask for a refill on his drink the third time the waitress asked if she’d given us the bill yet (she had way too early), because it was the only drink at the table for most of the meal and yet the waitress didn’t bother to offer a refill. At a complete loss as to why this single Steak ‘n’ Shake experience was such an anomaly. Is it just this location, or is it Virginia Steak ‘n’ Shakes in general? I know we still have great luck with the chain when we’re in Georgia… This one just wasn’t clean, or, quick, or good — and the service was pretty awful. Next time we’ll skip it.

Wish I could give no stars!
Stopped here today… Had to wait for a table… There were several empty… Just not cleaned.
Host had zero urgency to get our table. Had a «haters» tshirt blasting through his work shirt.
The floor hadn’t been swept in who knows how long. Open pill packets… Straw wrappers.
As we waited for table… Noticed the air handler was completely covered/​clogged with dust. Right over a table… Crap just waiting to fall on them.
Finally got our table… Sat down and had to wipe crap off my seat. My boyfriend stuck his hand in a puddle of melted ice cream on the chair.
We said F it and left. I believe we dodged a bullet of skankness being served to us.
Absolutely will not go back and would suggest no one else goes.
As a side note. We are here a few years ago… Maybe 3 when they first opened? The restaurant looks like it’s been there 25 years now. Not being taken care of at all.

I’ve been waiting in drive through for 15 mins, still no food and then they ask «what was your order». Slow doesn’t begin to describe this
Got burger., it’s hot, wrong toppings but hot and edible
One star was for the chocolate shake because it sort off tastes like chocolate !

Was at Target and decided to give it s go.
A very good whimsical choice.
Clean, service disjointed but pleasant and best of all were the steak Berbers and fries. Inexpensive and delicious .
I have have already been back two more times in two weeks.
You can’t make a mistake by trying — promise.

I am so sad to write this review because back in the day this was one of my favorite restaurants as a teenager growing up in Ohio. Steak and Shake was our favorite hangout after the football and basketball games, since the location in my hometown was 24 hours. Creamy milkshakes alongside a juicy steakburger and a mountain crispy shoestring fries always awaited my friends and I on late Friday night.
This location sadly is the complete opposite of my teenage dreams. The service here to put it plainly was just awful. My boyfriend and I went through the drive thru Saturday night. The girl taking our order acted as though we were inconveniencing her by wanting to order food and she had more important matters to attend to. Her attitude rang nastly through the speaker with exasperated sighs and impatient groans. Excuse me I thought this was a restaurant! When we got to the window the service continued to stink of boredom and annoyance. I wanted to tell the young server if you hate your job this much do us all a favor and quit. As soon as we got our food we jetted out of the parking lot to rid ourselves of the negative energy festering the young staff.
Too bad we did not avoid the restaurant all together. Once we arrived home to indulge on our meal our disappointment continued to mount. The food was hot but not good at all. Everything was greasy, flavorless and just slopply assembled. My Frisco melt and my boyfriend’s cheddar melt tasted and looked like it was my made by my five year old niece. The chili cheese fries had no chili on them, just beans and cheese. Our sodas tasted like straight up carbonation. It was one of the worst meals I have had in a very long time.
Sadly I won’t be returning to Steak and Shake unless there is a drastic change all together. The service and food all need to be upgraded to avoid ruining the legacy of this once great establishment. If I am craving a burger and shake on the go I will just go right over to Cookout.

OK shakes, nothing special here. Not any better than any other chain, friendly, MCD, etc.

Being from out of town I wanted to try something new. Well apparently I pick the wrong place. This was a place you go to if you were drunk and was hungry and needed something to eat. First all my table was sticky and so were the floors. It seemed okay when we walked in but I was tricked. When the waitress who was pregnant finally came we placed our orders which took like forever to come. And finally, when it did come my food was not there. I had to remind my waitress what I ordered. I must say my chicken was the Bomb. It was on point. My kids didn’t enjoy there food, but they enjoyed there shakes. And my wife enjoyed her dessert that we asked for it to go, but was bought to the table to eat there. I wont be visiting this place. Its a one time hitter for me.

No stars would be a better rating. This Steak n Shake has really turned into a bigger than huge disappointment. When they first opened, they were fast, friendly, efficient, and looked like they could handle a full house with no problems. Not anymore. In the last year, service has taken a back seat to whatever else they feel like doing. I will never go back to this Steak n Shake.
The first time I noticed a change in service I shrugged it off as no big deal. I’d say it was about 6 months ago. We didn’t get drink refills until we were almost finished with our meal and it took a long time for our food and our check to get to us.
The next time we went in there were about 3 tables seated in the entire place. No one was at the hostess stand and 3 different people walked by us before we were seated by one of the waiters. Apparently we weren’t in his section because he just seated us, no menus, and went on about his business. A manager was sitting at the bar working on paperwork. Another employee was sitting with her. Everyone in the store saw us but no one bothered to come over and do anything to give us any kind of service. We wound up walking out after waiting 10 minutes at a table and several employees walking past us.
The last time I was there I decided to try the drive thru. There were 2 cars in line. How long did I wait? 35 minutes folks. Thirty five long, miserable minutes. I must have suffered some kind of temporary insanity to wait that long for a junior milkshake. never ever again.

Yes it was lunchtime and I decided that I wanted a pit stop here at Steak ‘n Shake. I was early and beat the crowd. Problem was there were only a couple of staff that showed anything like a work attitude. My waitress was nice but the cook to forever to make my burger because he was chatting up some chick with a baby. Then to make matters worse… it was so undercooked I had TO SEND IT BACK FOR A NEW ONE PROPERLY COOKED.
My waitress was nice and attentive but she was at the mercy of the cook on this day. No management around that I could tell. No rush to go back.

I have eaten here many times before always fits my budget whe’m on the road I always look for Steak and Shake because the food is always good and the flavors are excellent and the service is pretty much good so ice cream it’s delicious and the steak burgers are delicious also full disclosure I use to be a share holder of the company stock many years ago. I still eat here because I live the product.
Just found out one is opening a few miles from my home. I will be there neighbor lol.

usually love steak and shake but tonight they’re awful. we got there and waited 20 minutes to be seated, while there were 3 open tables that could have seated us, and there was no one ahead of us on the wait list. they wrote us down on the wait list and we literally stood there for 20 minutes before being seated at one of the tables which had been open for 20 minutes. we sat at the table for another 20 minutes before anyone came to get our order… we gave the 3 waiters obvious death glares and they could tell we were pissed off but they didn’t come over or say anything and try to help us.
I would like to say a big shoutout to Michael the waiter because there are 3 waiters tonight and he is he only one doing anything. there are 2 other waitresses and they’re standing there doing nothing.
the food finally came after an hour total of waiting. I usually love steak and shake because it is quick, cheap, and yummy, but they’re horrendous tonight ugh :/

Absolutely horrible!!! I wouldn’t even recommend this location to my worse enemy! Service was the worst. Waitress had a horrible attitude. Was served a coke that had zero carbonation and in formed the waitress. She had zero reaction but quickly got offensive stating «I don’t know why it’s been doing that?» So instead of saying we’ll fix it and bring another. She offered to bring a water then never brought it. Ordered two milkshakes which sat in the window for approximately 15 minutes. Ordered the pepper jack melt with no tomatoes and Cajun fries. The melt had tomatoes and the fries were plain. After we ate we waited for the check but didn’t see the waitress for about 5 – 10 minutes.
Like I said I wouldn’t recommend this location to anyone, including my worse enemy!!!

I have passed the exit off of 64 where this Steak ‘n Shake is so many times… but never stopped. The Laburnum exit has a ton of offerings of restaurants and shops and I was really impressed. The restaurant is on the left as you exit on the same side as Target.
When pulling into the lot I cold tell it was a newer store, but know it’s at least seven years old unless it was a tear down rebuild which I doubt. My son and I were in such a hurry there is no comment on the outside cleanliness as we did not pay attention.
We entered the building and saw no hostess at the front station which is unusual. There is usually at least one, if not two to greet customers. We ended up seating our self at two of the three empty bar stools. The place was pretty busy. Debris was all over the floor, tables not occupied were dirty. The stench of grease permeated the room and was awful. I can only assume that they are not cleaning the traps and ventilating properly.
Upon waiting a few minutes it appeared obvious that there was going to be no quick service. I asked a male waiter passing by if he could help us. He said, yes that he would come back. So a few minutes later we saw him with a tray of drinks and another employee ran into him and knocked them all to the floor. That was all I needed to see, it would have been too long of a wait. Not to mention the place was nasty to begin with. We made a dash for the car with a plan for a DQ joint down the road 20 miles. It turned out superbly.
Not all Steak n’ Shakes are created equal. The two new locations in HR make this one look far better in comparison. My assumption with the low overall rating is this was not a one time night thing at all. Oh no, I believe this location has sucked for quite a while. So the next time I’m on 64E I will blow right by you and not give a second thought of trying you again.