Cracker Barrel Old Country Store

Been there a few times and pretty much enjoyed each time, great service! Will return for breakfast or brunch again.

Prompt service. Great service. I must admit that I was disappointed this time at the service because I felt that we were overcharged for the things we wanted but got more than we asked for. The waitress was not sure of the menu. But any other time the service has been excellent.

I have been to this particular Cracker Barrel several times and each time it slipped a little more.
Our most recent visit prompted me to write this review. We went on Thanksgiving Day 2015 about 3 p.m. There was no wait, and several tables were empty. Our server, Jay, while very efficient and polite, rushed-​rushed-​rushed us through our meal. He brought our check before we were even done our meal and kept asking us «are you done?» and when we were ready for our desert. He even asked us if we wanted to take the remaining food on our plates in to-​go containers… we were not even half way done the meal !!! We felt rushed and as if we were being pushed out the door. It was really like a «get them in and get them out» atmosphere. We were at our table not even one full hour.
And the food was not even that good. It tasted as if the Thanksgiving dinner plates were made up ahead of time and kept under heat lamps and then brought to the table when ordered. The pumpkin pie came out nearly frozen. And the Thanksgiving Dinner special was nothing to write home about. Turkey, gravy, dressing, the usual suspects. There were no options to substitute items for another, not everyone likes cranberry sauce or sweet potatoes. There should have been a few a la carte options available, perhaps turkey and gravy, and the selection of 4 sides to make up your dinner plate. Instead, diners were forced to take the pre-​determined dinner plate and a lot of food was wasted, But I guess that option would require MORE TIME and since they wanted us to rush thru dinner and get out, it was not an option.
Never again… this Cracker Barrel has lost our business for good. We are DONE !!!
Management and Cracker Barrel home office– ARE YOU LISTENING !!!

If you are looking for a great place to eat, especially breakfast, then this is he place for you. The variety and quality of food is some of the best I’ve had. It really gives you a taste of what southern cooking is all about. So if you and your friends or family can’t decide what to have for breakfast you can never go wrong here. The one thing I will say is that due to its popularity the wait can be a bit long on certain days of the week.

Cracker Barrel broke my boyfriend. He received a gift card there for Christmas so today we went for breakfast. It was pretty busy so we had a short wait before being seated, but nothing too terribly bad.
Once seated we were quickly asked our order, standard two eggs and fixings for me and country fried steak for him. Everything was going fine until the food arrived. Not only was everything bland, it was bland to a surrealist nightmare level bland. It wasn’t even salty, it was just nothing.
Since leaving he hasn’t stopped talking about it. Even Simple things like eggs that basically always taste the same were just devoid of any taste at all.
Ultimately I have to give them two stars because to their credit, it didn’t taste bad, it just didn’t taste anything.

Three visits now to this location in the last few weeks while traveling. Each time the servers greeted us quickly, checked back often and provided numerous refills.
Food was typical of the items I have received at other locations; nothing groundbreaking but good staple food.

Came here not too long ago and must’ve hit a new wave of trainees. It was a less than stellar experience. Put it this way: the stars in this review are for the biscuits alone, and not much else.
A lady friend and I decided to give Cracker Barrel a chance since we had both been to ones elsewhere and wanted to give this Richmond-​proximate location a try. We came in and waited for a bit before we were greeted/​seated. It wasn’t at all busy, despite being a holiday. Being a server, it’s second-​nature to be able to tell when staff members are new, and I sensed that a TON of those here were not only new, though they also clearly did not want to be here. Our server made appearances only occasionally, and refills/​requests took a good 10 minutes each time to be brought to fruition. The patrons at other tables were having similar problems, and the manager was getting quite a workout having to go to nearly every table to address issues.
As for the food, it was quite good. Portions aren’t too great, though this is the kind of place you go to for the «homey» feel it gives you rather than to get full. I could spend an hour describing how amazing their biscuits are, though I’ll spare you since I’m sure you have better things to do than read that. Abbreviated version: eat them, ask for more, get some to go.
Parking is ample/​easy and paying your bill is a simple matter as well. Stupidly, Cracker Barrel has a policy that they do not issue coupons (as if I needed another reason not to come here), so don’t expect any great deals here.
My advice? Order biscuits to go and leave, feeling confident you avoided a service catastrophe of biblical proportions.
Overall: 2.0 stars
— — —
Pros:
— The biscuits are worth the pain, they’re that amazing.
— The food is generally good and flavorful.
— Ambiance is nice and generally quiet.
— Parking is easy.
Cons:
— Service is atrocious, some of the worst I’ve had in the Richmond area. I don’t mind new staff, though new staff members who don’t care about your experience should not work in the service industry.
— Food value isn’t great.
— The «no coupon» policy kills this place for any deal seeker.
— When the manager has to come to LITERALLY every table to apologize for how things are going, you know this is a place best avoided.

Took 15 minutes to get water another 15 minutes for my food that came out cold. Horrible service and food.

Loved working here, love the food, I cant wait to go back to VA, my first stop will be CB! I’m currently living in Hawaii, and I’m having CB withdrawals.

Cracker Barrel is always one of my go-​to favorite places to eat. To me, they have just about everything I could ever want. I’ve had subpar Cracker Barrel before, but the Laburnum location is consistently good for breakfast, lunch, and dinner. My favorites range anywhere from the fried catfish dinner to the classic cheeseburger to the old timer’s breakfast. The service is usually very good and if they mess anything up, they usually over-​compensate (i.e. forgot to bring biscuits, brought one extra). The biscuits with apple butter are a must if you have never had them. My favorite sides are the turnip greens, mashed potatoes, green beans, macaroni and cheese, and baked apples. Anyways, I think the Laburnum location is special because it is always good, always fast, and just a reliable place to go and eat. Try the Turkey and Dressing special on Thursdays or the Boneless Fried Chicken special on Sundays.

I forgot to give it five stars on my review. Read my check-​in more info. After I eat this food — I’m gonna sit on one of those rocking chairs in front & go to sleep.

The food is always the same no matter what the location. I just wish they would open some in California. Simple country style food that is good.

Seated quickly, waitress was super polite and helpful. Scrambled eggs were not scrambled, bacon was good, oatmeal so so. Fried apples were delicious.

Great spot for breakfast with a friend. The food is always prompt and consistent. Check out the store for great stocking stuffers at a good price.

Breakfast this morning … I haven’t been there in over 10 yrs… And funny thing. It hasn’t changed at all. The atmosphere is the same with all the nick nacks and junk on the walls, but that’s their thing. Most important thing was food and service were great, well. Almost evrything was… We both got scrambled eggs w/​cheese, grits, and a biscuit. I got that plus bacon, he had ham… And we shared a plate of pancakes… Evrything was good except for the grits… They were watery. We tried to doctor them up with some butter, pepper, even that stuff you put on biscuits… Nothing helped. Our actress was on point. And we even got a visit from someone I assume was the manager wearing some sort of microphone asking how everything was…
Service — was great… Just enough attention without being worrisome
Food — overall was great
Prices — were surprisingly reasonable.
Would I refer anyone — absolutely
Will I go back — definitly. Have to take the rest of the fam now.

I’ve been meaning to write this review since I went to Virgina over the summer. The only thing I enjoyed about CB was the opportunity it afforded me to enjoy time with my family. This food is seriously the pits. Misses the mark. It’s all bland and underwhelming. I would never eat here again. I believe I had the grilled porkchop, which was just flavorless and nothing like I expected, and a country veggie plate of 4 gross vegetables. My girls had kids meals and at the end of dinner, almost all their food was still on their plates. Huge disappointment.

I’m a big fan of this Cracker Barrel.
The food is always delicious, especially their biscuits and sawmill gravy. I’m obsessed.
Decent prices and usually good service. Jonathan is by far the best waiter.
If it’s cold out, sit near the fire and when you’re done eating, do what I do and browse around the cool store.

Loved Kimberly! She was among the best waitresses I’ve had in my lifetime!
The food was consistent with the caliber of Cracker Barrel that I’ve always been used to. Even at 7 on a Saturday night, my group of 5 was seated promptly. Definitely recommend.