Tires Plus

We’ve been Tires Plus customers since Platte Woods MO became our first store about twenty cars back. I’ve used this company in multiple states on multiple vehicles. We favour Tires Plus overall because they stand behind their warranties and have does in numerous places.
This store is clean, staff is honest, and the work with us to achieve appropriate answers to everything from struts and tires to Air conditioning. Steve is exceptional at the front desk.
Wife and I both like this store.

We had a flat that needed to be repaired or replaced. They worked me in first thing in the morning despite having no appointments available. They were very professional and I felt confident in the work.

Recently bought new tires for my car, was able to schedule my appointment online, which is a huge plus for me! I took my car in, they were ready for it and began work right away! They offered the usual up-​sells but were in no way pushy about it! Waiting area had coffee, chairs, and TV, typical of this type of business. Staff was friendly and service was quick!

my check engine light was on before my emissions inspection and I failed. so I brought my car to them to diagnose the problem, they said it was my PCV hose and replaced it for 125 dollars part and labor, retested the car said its good to go. 40 miles later light comes back on, bring it back in test it oh more of the pipes are cracked and replaced them. less than 20 miles later light comes back on. take it in to get tested constantly told our tech leaves at 5 or he is not here today. then given a manufacturer error code on my engine light now. after 24 hours still waiting to hear what this means. DONT EXPECT TIMELY RESPONSE or you will have to call them back repeatedly to get any info. GOING TO THE DEALER waste of my time

After reading some of the other reviews, I am starting to wonder if this place actively practices bait and switch sales tactics.
Called in for a quote and to confirm that Falken tires were in stock. Was told that they were and they would be able to install same day. I chose to wait on the tire installation (4 new tires), and after an hour or so, hunger got the best of me. I walked across the street for some lunch. When I returned, a completely different brand of tire had been installed on my vehicle.
The excuse: their inventory program was not accurate and the tire I drove there for was not in stock. They made the decision to install completely different tires on my vehicle without my approval — sure they attempted to call me but were not successful. The tires they installed could be considered an upgrade (they are priced higher the ones I drove there for), but are not a brand I wanted. The store manager honored the original price /​quote, and I suppose I got a great deal on tires I did not want… but I am upset by the whole experience. I will not be returning.

The service person promptly provided me with a quote and ordered the requested tires. He called when they arrived (later the same day) and promptly installed them the next morning when I dropped off the vehicle. They called within a couple of hours to tell me it was completed and shared in detail the terms of the warranty.

My experience here could have gone much better. I booked an appointment to get new tires and an oil change. My husband took my car in and picked it up, however since I was the one who made the appointment and was not available when he picked my car up, he did not realize they put the WRONG tires on my car until that night. I called the store manager, Steve Brown, and spoke to him regarding what happened. He informed me that they no longer carry the tires I had ordered online; yet for some reason they still have them on their website (Falken). I asked him, if that was the case, why did they not tell us that before they started working on my car, or at the very least, when my husband picked up the car?! Instead there was no line of communication. After speaking with Steve Brown, he said he was going to talk to his boss and get back to me on how they could resolve this problem. He said he was going to call me back the following day… a week later, I’m still waiting on a call back…
Overall, my car works fine, but if you would like to KNOW what they’re doing to or on your car, I wouldn’t go here.

This is by far the worst auto repair shop I have ever been to, the first encounter with them was for alignment and they claimed that their machine will not fit my truck, so I had to take it to firestone in sterling (a great auto shop) which is way out of my way, they told me that they got the same alignment machine, and that Tires plus technician is either lying or does not know what he is doing, Sure enough several month later took my truck for alignment in tires plus and they did it with no problem (different technician), today I had one of my tires leaking and took it there for repair, given that I have a road hazard warranty with them, only to call 6 hours later and they tell me that the did not get to my truck, and tomorrow they are booked solid. I did not know that I needed an appointment before an emergency. over all terrible place to take your car, and I will never go there again.

My experience here was great. I received a quote and made an appointment via their website on Saturday night for the next morning. I was in and out in less than an hour and got a great deal on four new Firestone LE2’s for my SUV. Couldn’t be happier. Will visit them again when I need tires for my Wrangler!

Came in to have one tire plugged. The manager refused and instead offered to replace ALL 4 tires for $ 600+. I have a 2011 Sienna and the other tires are still in excellent condition with minimal wear. Terrible. I would not come back here again.

We were looking to change all tires for my daughters car. After doing a lot of research, we chose Tires Plus who had the best price for a set of 4 tires including mount and balance so we decided to try them since we had never tried them before. We had an appointment at 11:00am. The car was taken in at 10:53am. The staff was very friendly. They have a «59 minute» guarantee for tire changes with an appointment; If your tires aren’t changed within your 59 minutes, they will subtract $ 59 from your total. However, they finished in approx. 32 min. They never «pushed» any additional services and did a great job. We will definitely would return and recommend. I usually don’t «yelp» to often but they deserved a good Unilocal ;)

I had a coupon for a synthetic oil change, which made Tires Plus the cheapest place around. Arrived for my appointment, dropped the car off, and went across the street for lunch. Although my car wasn’t ready in 30 minutes, like it’s advertised online (it was between 45 minutes to an hour), this was the first place I have ever had a oil change done and did not get a long list of recommended repairs. My car is two years old and has been well maintained but every time I take it in for an oil change elsewhere, I always end up with estimates for unnecessary repairs and maintenance. I will return just based on the fact they seem honest and not just after money.

I am a capable mechanic that performs all the work on my vehicle unless it requires special equipment, i.e. alignment rack, tire mount and balance. I needed to get an alignment and have the tires rotated and balanced. I had used this location years ago so I decided to go again since my new office was down the street. Several hours later I got a call from the manager stating I needed an inner tie rod end before they could do the alignment. The interesting thing is that a 2002 GMC Sierra 1500 does not have a rack and pinion steer so there is no inner tie rod end. When I told the manager that part did not exist on my truck and why all he said was well that is the tech is telling me. I said your tech is a damn lair and not to touch my truck.

I am a fairly capable car fixer on easy things like oil, air filter, cabin filter, brake pads, rotors, starter, spark plugs, ignition coils, etc. I needed to have an oil change due to freezing weather and they did a great job and right on time. They recommended a number of things on top of the oil change which I opt out since I know exactly what needed to be replace from my car log. They recommended tires change which I thought was incorrect since it still has a bit of thread left, but they were right on the tire change due to the many cracks developing on my tires. The mechanic was pretty experience based on my discussion with him. The prices are very reasonable for what were quoted and much better than some that I got from other local places. Overall, I would recommend this shop.

8 mo pregnant. 10 degrees outside. Low tire pressure light was on. These guys aired up my tires in this super cold day. Awesome.

Bought tires from tire rack and tried to have them installed here. They took the appointment and when I showed up they sent me packing without doing the work.
The clerk told me that it wasn’t worth their time. He also said they didn’t have the equipment to do it without scratching the wheels (which sounds suspect). Hard to believe a tire place won’t/can’t install tires.

The only reason these guys get a 2-​star review is because their lot and shop are usually pretty empty. I have personally spent upwards of $ 5000 here since 2011. I guess I’m the sucker. Count on your estimate for any work done to be around $ 2000 all said and done– NO MATTER WHAT YOU NEED SERVICED. They avoid doing any and all work that doesn’t require extensive cost. Just today we went there to get a flat repaired. The manager said «nope, can’t do it… the problem with your tire needs the dealership and it’s gonna cost you at least $ 250.» So we left… went to a separate shop up the street (with a far more reputable national name.) BAM! Fixed for $ 14.00.
You’re welcome.

Possibly the worst customer service I have ever experienced. I came in to get a simple regular oil change. I was hassled to get the more expensive oil change and when I said I would rather not I was told that I don’t care about my car because I’m not paying for the more expensive product. Then he also bait and switched me and when I questioned the price change I was hassled again and he made me out to be someone that was trying to scam him. More like the other way around. Don’t waste your time coming here, they just want to squeeze as much money out of you as possible.

I got bait-​and-​switched this morning at this Tire Plus. I came in with a flat tire and I agreed to change the two front tires because they were wearing down and they said there was a promotion for $ 63 for each tire. Total with service would be about $ 175.
After they finished the bill was $ 220 — the tires were $ 90 a piece. I told them that the guy — Jason — told me there was a promotion. They denied there being any promotion like that. I asked to speak with Jason. they said he went to the bank and wouldn’t be back for a while.
I didn’t think a companies were still so blatant with these kinds of tactics. Apparently this place is.

I took a tire on the wheel in that had run over a screw but was still holding air to be fixed. I had it off the car and rolled it in but could have just driven on it since it wasn’t losing air. They said they could fix it but I’d have to leave it since they were really busy. With a mostly empty parking lot and only two cars in the bays, that seemed strange — understaffed, perhaps? Fine. I left it. I called them back around 5:30pm, after 2 hours, and they said they had examined the puncture and determined that there was damage to the inside of the tire wall. Huh? So, they dismounted the tire and looked at the inside? Really? And instead of the $ 28 they wanted to charge me for a fix, mounting and balancing, they needed to order a new tire. They did nothing more than pull the screw from the tread.
I came back for the wheel/​tire and went right to the dealership. The service rep said it looked repairable and she’d get someone on it. Lo and behold, they fixed it, with a plug and patch. It cost $ 45, but that’s about ¹⁄₁₀ the cost of a new tire.
So…here’s the deal… either the guys at Tires Plus are incompetent, and if that’s so why are they even in business??, or they tried to cheat me.
Either way, DON’T GO TO THEM.