Macy’s

I tried to place an order online and had so much trouble that I gave up. The site was not working right and I had to keep signing out and back in. When I signed back in the prices
were different and some of the items were not available. The last time I went to my shopping cart all of the items I had spent hours selecting were gone! I called customer service and spoke with someone named Paula who would not connect me to a supervisor. She insisted that she could take care of the problem and the only thing she would do is place my order at the higher prices than what they had published just minutes earlier. She insisted that they never had the lower prices I saw. I ended up not ordering and am so upset that I spent hours of my time and that Macy’s would not honor the prices that they had listed. I cannot believe such a big company has such poor customer service and basically uses bait and switch tactics. I noticed just before writing this review that the prices on the items I wanted are back to what they were when I tried to order last night. They fluctuate minute to minute so if you ever order something make sure you keep checking the price and ask for a credit when it goes lower. Shame on Macy’s for having such dishonest methods of doing business.

They closed entrance on Black Friday at 9pm even though they advertised that they were open until 10pm… total waste of time and a lost customer for this Macy’s

I’ve worked for Macy’s for over one year while living in New York City. However, I last approximately 6months working at this macys.
Management is poor! I was discriminated against because I do NOT speak Spanish. (Mainly by consumers) Majority of the new hires do not speak English; Because English is not required at this particular macys.
Limited brands to chose from-​top seller is Michael Kors.

My review is based off today’s experience with one sales associate…
I am very frustrated, annoyed, and dissatisfied. I came into Macy’s today to purchase bikinis for the beach this weekend. As usual, I tried on quite a few to find the perfect ones. My first try was not a success — I neatly put them back on hanger and left them in front as instructed. As I go back in search for more, an older lady working in the juniors department rudely told me that I have tried on enough clothes, that I should have found a bikini, and that I am not allowed to try on any more due to the time– 9:20pm. I asked why if the store clothes in 40 minutes? She said I was not allowed, to go ask permission at another department, I did, and their fitting room was closed and instructed me to go back to the fitting room I was originally at. As I walk into the original fitting room, I noticed the door was closed but not locked so I walked in with another customer. The lady raised her voice and told me I need to leave, and I asked, «So where do I try on clothes? In the middle of the store infront of customers?» So I proceeded to trying on a bathing suit because there’s still 30 minutes left to closing. She even told the lady behind me NO and she only had one piece.
This is ridiculous, how are you going to tell a customer that they have tried on too much clothes, that you should have found something, and that you must leave when the store closes in 30 – 40 minutes. That’s just plain lazy, unprofessional, and truly ruins Macy’s image.
I’m sure if this happened to me and another customer, this must happen all the time. How many potential sales has she ruined? How much money has macys lost in the process? A simple solution is to allow customers to shop and try on clothes until closing time. Customer service should always be on point.
My recommendation is to inform and remind this sales associate all of the above. I’m sure she gets paid not only by hour but sales. By allowing customers to shop until closing time, it will not only increase her sales and her pocket, but also Macy’s profits over all as well as their image.

Sigh what a mess. This Macy’s has so much potential but wow. It looks like a tornado swished through here and it’s often crowded. Some of the clothes are on the wrong hangers so be sure to look at the tags.
I hate to bad mouth patrons but there are so many messy people just leaving things on the floor and over the rack. The staff doesn’t help too much either. When you have a question they just look at you like why are you asking me asking question? Other staff just look overwhelmed and it makes me sad for them.
Recently I came to return an item and I was standing there for a long time because the lady looked like she wanted to organize around her and then help us. I didn’t really feel like a valued customer but more like invisible.
Shopping here is more stressful than anything and the mess just doesn’t make it feel like the caliber that Macy’s should be. Even still, they do offer some nice sales after Christmas sales.

I cannot issue this Macy’s more than two stars nor can I disagree with anything else that has been said already. This particular store has lost the concept of what Macy’s is all about. It’s always PACKED, though. When you compare this Macy’s to others out there, although I hate to admit it, it is pretty ghetto. Even Sears and JC Penny inside this same mall are better.
I mean as far as the merchandise is concerned, it’s your typical Macy’s. Everything else, however, is not. When this used to be Burdines, shopping here was a nice experience that not everyone could afford. Today, that isn’t the case.

This Macys can definitely use some remodeling. Compared to other stores and given their somewhat high prices this store should be a bit more clean. The dressings rooms are usually a mess! The customer services is not the best. Clearance racks are out of control! Other than that… if you are willing to pay for the high price of anything you see right on the wall you will be ok.

poor customer service.

This is the WORST Macy’s I have been to, the customer service was awful and I bet that I’m not the only person they have driven away! I have been a shopper for years, spending thousands of dollars a year at either The Falls location or Aventura, where they DO know how to treat a valued customer. I was well-​dressed, as usual, and even then, was treated worse than a dog. The saleswoman was busy chatting up her friend and when I said «excuse me», she sighed and turned around, as if I had just broken up the most important conversation in the world and should die for doing so. I inquired about some INC skinny jeans I had seen on
and her only response was «no, we don’t have them». She never bothered to look for them or move away from her friend, nor did she offer to help me find a similar substitute pair of jeans. She just went back to her conversation and back to ignoring me. I would have reported her to the store manager, but I was unwilling to waste another 30 minutes of my life in that store as I had had enough. I muttered «unhelpful b! tch» to her, under my breath, and made the 30 minute drive to Aventura, where I was treated like a valued customer even though I had never met the saleswoman on duty that day.

I cant speak for anyone else but I remember the good old days when this used to be a Burdine’s… you could walk in any day and there would be something beautiful that you just HAD to have! I remembered being excited about it turning into a Macy’s but now that its been that way for a few years I can say that I went from spending hundreds there a week to not even wanting to park there. The selections dont change too much and the styles went from classy to skanky overnight.
I am not going to judge ALL Macy’s stores by this one alone… I have been to the one in NYC and its completely different. But, I think that they should have created a smoother transition when changing the stores out.