Verizon

Love it. Will come often! I love the staff and the management. High class people with only the best experience and knowledge

After purchasing my first line with Verizon, I came into this store to purchase accessories and to add on a discount to my plan. I was greeted nicely and directed to someone right away. Little did I know that the employees working at this location are USELESS and SKETCHY. They told me I did not qualify and were not able to help me even showing them my paystubs. They told me good luck and maybe try online. I went online and had NO problem adding on the employee discount to receive a percentage off my monthly bill. Not only is this particular store not useful but Verizon as a company is very sketchy and will lie to you about anything. Needless to say I ended my contract with Verizon 3 months later and went back to AT&T and have not looked back since.

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It is apparent that this store is either one of the busiest stores in the nation, or the largest store in the nation or the store with the most clueless people in the planet. I have literally been on hold for 30 minutes (just for shits and giggles) to see when someone can get me a very simple answer to a simple question:
Q: Do you have an iPhone 5S with 32 gigs?
They have picked up the phone twice and placed me on hold twice while they ‘look” to see if they have the phone.
34 minutes later someone came on the phone and said «sorry we can’t give you that information over the phone, you have to come into the store»
Just like most places in the City of Progress (Hialeah) customer service is non-​existent .
Don’t waste your time with these folks

Bad customer service
I went to Verizon Wireless for there was a case I had gotten for my iPhone 4S. I have been with verizon wireless for many years and there customer service has always been great, until recently. In any retail store you buy something online they all let you make an exchange at there store. I was not asking for my money back just asking for an exchange. The store was completely empty when I looked at a sales associate named Joseph, the store was completely empty and he told me that we don’t do exchanges because its not a part of our inventory, he also with smog face said call customer service they will show you how to return your package of the bought item. I did call customer service at Verizon and was greeted with Tasha who told me that items could be exchanged at the store. The customer service rep on the phone was surprised why they employee would give me FALSE INFORMATION and just turn me away. She called the store and spoke to a clerk by the name of Luis and said to speak to him. I had to go back to the Verizon Wireless store this time there was a line for clients that needed to be helped. I had spent about an hour for an issue that the the rep Joseph could have easily done on my first visit. I was in line until the Assistant Manager Carlos was taking peoples name and I asked what there policy was and he told me. I told him what Joseph is sale associate did. He said he would talk to him. Then I get called to get customer service. Joseph again attended me, so he goes says in verbatim «apparently we can make exchanges». I was like you didn’t to look at the contents of the item I was asking to exchange. It seemed Joseph was angry. He gave me a heated glare. I had ask «Do you have a problem or something?» He gave me this look and said «NO». I was like ok. I believe that the Assistant Manager caught wind of the situation and he helped me himself personally. I had to ask the Assistant Manager Carlos does he have a problem. He just went back to say ’ I will talk to him”. I finally got my exchange. Something that would have easily taken no more then 20 minutes has taken an hour an a half. I asked Carlos for there business card and he gave me his and Joseph as well. Verizon Wireless Store in Hialeah has given me a bitter taste. I have gone to that store since I decided to go back to them because of there great customer service, but apparently that has to be proven again. I am here to inform my fellow Unilocalers about this horrible experience and to avoid this store at all cost. I wonder if I can give the store no stars at all, but one is enough for the Assistant Manager helping me.

This store is actually in The City of Progress. on Hialeah’s main drag, West 49^th Street.
I found myself here Thursday and Friday when my phone started not receiving data (a very important feature to have). They swapped out the battery, did a reboot and got it essentially working Day 1. When the same issue continued, I called the 800 number (they get 5 stars) and apparently the signal is not as strong by where my office is. The tech in the 800 number suggested I go back to the store and get a new SIM card and he would notate my account as such.
Friday afternoon after work I head back, thinking a SIM card is not a big deal. I approach the guy coming over to try and sell me something. I explain the situation and the first I answer I get is «No, unless we can duplicate the issue.» I explained that unless he would follow me to my office the problem couldn’t be duplicated and what the 800 number tech did. He then checks, and has to get two people to explain to him how to change and reprogram said SIM card. The guy was friendly enough, but even during the tech support he tried to keep upselling me accessories.
After the other two people got involved, my phone is now working 100% and I can receive very important emails. Still I hope Verizon would have dedicated tech support centers and not just going to a retail store.
PS They share the parking lot with a Starbucks so it can be a little packed.