WaBa Grill

Poor customer service!
Bunch of workers burning the meat!
Was good back when it opened but now it all taste like
SHIT! Done w this spot!

Horrible customer service! Served raw shrimp & couldn’t figure out how to process a return of our $$

Disappointed by my chicken veggie bowl today. All the broccoli was the thick end pieces with no florets. The chicken was full of fat grisle. I have never experienced this from waba before.

This location is my favorite! The food is amazing and alwaysbtaste fresh! I haven’t went to other waba grills, but nothing beats my highland location!

They received one star only because you can’t give them zero. Let me list the problems. The miso soup came from a packet. I can make instant miso myself. Veggies is plural, broccoli and broccoli stalks do not count as two veggies. The chicken was awful, it tasted like it had freezer burn. The cashier forgot to give us fountain cups and then the soda fountain didn’t pour correctly. I ended up throwing my drink away. The chopsticks should me named splinter sticks. Mediocre service and bad food. There are too many teriyaki places to waste my or your time on this chain. I should have just gone the the Del Taco next door.

I must’ve got the scraps of chicken my bowl was horrible!!! I think I would’ve got better chicken from King Pollo by buying two-​for-​one tacos in Redlands. The only thing I can say what was good about the place is the cashier he was a very nice. And it was expensive for what I got I weigh my food before I eat and It was only 3.5oz of chicken. Just horrible.

The workers were awesome and super friendly. The place was really busy and they ran out of veggies, they let me know not would be awhile and checked in on me repeatedly to ensure my orders would be out. Everyone was really on it and seemed to care about the customers. Great service!

While my husband ordered our food he was told, «Drinks are on us, but we do like tips.» Personally I find this to be poor customer service. As a server or customer service, you should never ASK for a tip. My husband told me about a previous time he was there. He was asked if he could pay in cash, the customer service representative would give him a discount. I really hope the owner is aware his employees are giving away drinks in exchange for tips. The seats were filled with crumbs and the table tops were filthy with sauce.

I absolutely love waba grill. Just not this one. I’ve been back at least 3 times and every time it’s been a disappointment. Service is never great. Idk why the food at this location just tastes different. I hate that they can never cut the meat right so I always get these huge chunks of meat I’ve even tried asking but still the same. I’ve given up on this location and will not be returning.

Great ideal — I just wish their food was consistent — one time you go there and the vegetables are over cooked? Then next time the vegetables are not cooked at all (hard)and cold — disappointing to me !

Went in today for lunch and holy crap! The place was a mess yet no one was in there eating. No employees to be found either, I waited at the register for a few minutes. Once employees showed up they didn’t even WASH THEIR hands once entering from the dining area to go make the food!!! The girl at the register didn’t even ask me if I wanted a drink with my meal. Which led me to go back up and have to get a drink. My boyfriend came in waited for employees to get off their cell phones and ordered his food and I told him what happen to me and then he started watching their employees more. One of the guys handled a dripping trash can, took it to the dumpster in front of the store and then handled food without washing his hands!!! Then a girl working named Samantha scratched her nose and face with her gloves on and then grabbed a handful of chicken!!! My boyfriend asked Samantha if he could speak to a manager and she stated she was, so he told her how disgusting that is and that it is legally a health code violation, HUGE!!! She brushed it off like it was nothing, didn’t apologize, then told him she knew where he worked as if to make a threat. He asked for the actual General Mangers number and she said no. My boyfriend didn’t want a refund or free food he just wanted it brought to her attention that it’s not okay and she handled it very unprofessional. So we decided to take the matter at hand above them.

Love this place food is awesome and the 3 gentlemen that work here are so nice will definitely be back

Just called to make a to go order. She was very rude over the phone and asked me to hold. They really need to get a hold option on their phone. I live off of greenwood road and rarely ever go because of their rudeness! I rather make the commute to Flame Broiler.

I frequent waba grill 4 + times a week all over the Inland empire. This one is always a bit more expensive since I choose brown rice and white meat chicken. They charge extra for both which is normal for the white meat but not always on the brown rice. They were out of white meat chicken and steak this visit and we’re very conservative with the portion of chicken, which was also weird, it was shredded which seemed odd to me, I won’t be back to this one.

Dingy countertops at sales/​cashier area.
Poor customer service.
Tables and chairs not cleaned or anyone trying to clean.
Food seems diffrent from other locations, The Chicken almost shredded and Beef was ughh had better
My salad had brown edges and tasted bad as it looked.
Popular stop with customers but yet little effort to clean, floors, chairs, tables .
I M WaBa fan but this location just odd from the food being different too the poor service.

Just garbage seriously. Why are you serving the bottom of broccoli? Why is the chicken so dry? The only thing that was delicious was the teriyaki sauce. Don’t drop all waba grills it’s just this location. I get better quality at panda express. Never again.

Looked up reviews on Unilocal and wasn’t sure where this one was but determined it was the Highland location after I left. I asked for white meat chicken and brown rice with vegetables. They were out of white meat chicken. The man that tried to take my order looked unkempt and confused. I won’t give this place another chance. They just didn’t look clean and ready for business. I walked out and found somewhere else to eat. I will give the location in San Bernardino a try. I love these places that have fresh food and other locations have a good bunch of reviews. I could live on this kind of food especially when they offer brown rice. So good with fresh grilled meat and fresh vegetables.

I think this is such a great «healthy» fast food option. I didn’t feel disgusting after eating it like when I do after eating McDonald’s. My fiancé ordered the salmon veggie bowl and I ordered the half beef/​half chicken veggie bowl. My fiancé really liked his salmon and said he would definitely have it again. I would probably just get the chicken again — the beef was very dry and had the consistency of beef jerky. I’m torn between giving this a 3 star or a 4 star rating… The food wasn’t bad but it wasn’t the best I’ve ever had. The staff was super nice and the facility was clean. I would say that if you want a healthier alternative to fast food, this is probably one of your best choices. We will definitely get this again when we want something fast!

Stopped here because it was conveniently located off a 210 exit. The place definitely has a lot more sauces and seating than most Waba Grills in Los Angeles. But the service here was disappointing. The girl at the register (Indian descent?), who took a good 5 minutes to ask what I wanted after the last customer, was so preoccupied with other people that she didn’t even look at me when asking if I wanted onions. Also the chicken in my bowl was burned and tasted bad. On to the next!

I use to not be a big fan of WaBa Grill, but I went a couple more times and the customer service and food was better. I usually just get the white meat chicken bowl with white rice. I highly recommend this place if you want to life a healthier lifestyle and/​or trying to lose weight, it’s low in calorie and the food is made fresh.