Starbucks

My drinks have been made correctly the few times I’ve been here, so no complaints. I just came to compliment an employee, Chuck. I was in the drive-​thru today and am not having the greatest week. He was so sweet, making small talk and complimenting my smile. It’s the small things in life. I wouldn’t even care if there was a problem with my order, if I was dealing with an employee like Chuck! Bravo kind sir.

I’m staying at my daughter’s house while she is out of town, the only reason I stopped at this particular Starbucks. First of all, yesterday, on the way home, I stopped by for an iced chai and asked for 7 pumps. When I reached the window the girl told me to ignore the label that said hazelnut, that she accidentally pushed the wrong button, and she assured me there was not any hazelnut in my chai. I trusted her, took my drink and didn’t taste it until I was on the highway headed home. Of course it was full of hazelnut! I was going to call, however decided to let that go. Then tonight, I thought, I’m not that hungry, I will run through Starbucks and try their new mac n cheese on my way home. I thought, there is no way they can screw up two days in a row, right? WRONG! I ordered the mac n cheese and proceeded to go home. I get home, open the box, don’t pay attention, take a bite, and it’s spinach artichoke dip! Of course I called and complained. I’m happy that this is not my regular Starbucks and that I will never stop here again. I advise anyone going here to check everything coming out of the window due to the difficulties faced by the staff at this establishment to get their shit right!

Order tea, wait 10 mins at least in drive thru, get to window and am told sorry they are out of said tea. No recommendations or anything. Very disappointed! Left with nothing :(

Dear. Christ. I am still shocked that people continue to give starbucks their money when the product is essentially sugar-​poisoned sludge, but they do. Today racks up another point in the horrific Starbucks experience side of the tiles. So far, the score is: good experiences, 5 ticks, bad experiences, 25, horrific experiences, 7.
Today was the last straw. The day Starbucks damn near killed me.
I ordered a grande decaf Americano, a drink I’ve had at many other coffee shops (comparable sizes as well) with no problem. Fourth five minutes after drinking it, I was shaking so heavily I could not drive, was dizzy, my speech was rapid enough to be almost incomprehensible, and my heart was beating so rapidly I considered taking myself to an ER. I was sweating, badly as well.
All of these are things that happen to people when they have had too much caffeine in their system. My only guess is that instead of pulling decaf shots, the barista had pulled caffeinated ones, hadn’t noticed her mistake, or had and simply didn’t care.
It might have been something else, some additive in the bean itself (this has happened a handful of other times, exclusively at starbucks) but for God sake I wish there was a warning label or something– caution: drinking Starbucks may send you to the ER with heart palpitations.
Personalized, just for me!
So, essentially, Starbucks, I’m breaking up with you.

Being new to the area I was driving around and decided to stop in for my regular drink. I walk in get in line and finally order.
Hi Good Morning (I don’t get a good morning back, she seems distracted by the busyness around her) Chai latte 2 shots (as I hand her my starbucks reusable cup) and a Turkey Pesto sandwich. She tell me how much and I pay, as I move along, my drink comes out but I wait for my sandwich and wait aaand wait, till I finally get up and ask, Hi is it possible you forgot my sandwich? I ask politely, she responds by saying you didn’t want the low fat bacon egg sandwich?, I say… Uhmm no, (How does Low fat bacon sound anything like Turkey Pesto I say to myself), she seems to run to her manager and HE comes over and abruptly pulls a Turkey Pesto from the front self fridge and waves it at me as he says «This is a Turkey pesto, is this what you want?. I quickly realized this guy is in no way happy to help me and I tell him, you know what I’ll just take whatever sandwich is you already made. I just wanted to get something in my stomach and leave AND NEVER COME BACK. I didn’t get their names but I will never forget their faces. Jeez people you could’ve told me the turkey pesto was in the self serve fridge under me and none of this would’ve happened get a clue. And listen when someone is ordering their meal. And if YOU make a mistake, own it. But most of all, it doesn’t excuse your bad customer service skills.

SLOW SLOW SLOW SLOW! ALWAYS SLOW!
I’ve been to this Starbucks numerous times and it is almost always slow as Christmas. On the other hand, I’ve been to the one about a mile away at Univ and Colo and it is lickety split, EVERY TIME! (even when there is a decent line).
The management at this place must be horrible, because nothing ever changes. I’ve witnessed tons of people walking or driving up and seeing the lines and leaving. For a week or so, they need to put 2 monitors out (one just inside, one at entrance to drive thru), and calculate how many people leave when they see the long lines.
I understand that they’re busying and doing quite well, but their losing a ton of business IMO, including mine.
I highly recommend you instead go the one mentioned above, the one 500yds away inside the Super Target, or the one 500yds the other way inside the Safeway. Much faster!

My usual afternoon coffee house. The quality is the typical for Starbucks. They have a drive thru that can help in the afternoon as there is a high school close that effects afternoon business. Staff is mildly friendly here.

Don’t sit inside, more flies than a pig farm.

I know one person can have the best experience and another a bad one, but boy, Ive been into a lot of Starbucks and Im never returning to this one.
Ordered bagel and cream cheese. One person behind me. Order never gets made and this is while the cashier who took my order, looks me right in the face several times while Im waiting. Finally ask and oh, the slip never got printed out, and then I ask for some water and Im told I have to wait in line. This place sucks and funnily it has one of the most employees Ive seen working a Starbucks and Ive seen half the staff running a Starbucks ten times more efficiently than this one.
If you look at the reviews pretty much everyone else is saying the same thing. I think your hiring manager has an extremely low bar set.

Although this location can get busy, several workers have remembered my drink. (Grande iced Americano w a splash of heavy cream) Even through the drive thru once I got the the window I was recognized! The main reason why I am rating this location 3 stars is because of the drive thru/​parking/​entry layout. It’s TERRIBLE and causes the worst traffics jobs at peak hours with the addition of a Chick-​Fil-​A next door it’s only worse.
Great service that’s tough to access!

Seriously, just shut this location down already. Terrible, incompetent service and rude, clueless drive-​through staff.

Kathy is the best barista! She is friendly and she ALWAYS makes our drinks perfect! We always ask for custom crafted drinks amd she takes the time to make it just how we ask with a smile on her face. The expeRience is so pleasant we love to go inside just in case she is working the counter. I went through the drive through for the first time the other day amd she was doing the microphone. Her voice was so friendly I had a huge grin on my face when I pulled up.

I am not a Starbucks fan… once I walked into a Peets… but I do meet my friend here every now and then to catch up on things. I like their caramel brulle latte and during my last visit I tried their panini and it was actually not too bad.
The service wasn’t that great. Seemed like they may have been new to the position. The cashier’s response to my friend’s request for a coffee that was not brewed was very unprofessional.
Needless to say, Starbucks is Starbucks, and I did get a Secret Santa gift which was a gift card for there… so I know I will be back :)

I’m sitting in this Starbuck’s as I write, wavering between giving two and three stars. Yes, this location has a drive-​thru which makes it better than coffee shops that don’t. It’s not the most convenient location, but I guess the business from the drive-​through made the move from a busy shipping center down the street worth it.
Why the few stars? Although I counted at least 5 baristas behind the counter, it took several minutes before I was greeted. My coffee isn’t burnt, so that’s a plus, but the real reason behind the stars is how cramped and dirty the store is right now. I’m watching two staff members have a chat while tables are sticky and floors are covered in dropped food and paper. It’s kind of gross and not what I expect when spending almost $ 5 on a cup of coffee.
Maybe I should have stayed at The Tattered Cover?

Starbucks. Next to work. Nice.

Great atmosphere. Still quiet!!!

I like this Starbucks; they have a lot of staff on typically and I have also ordered the coffee travelers before and they’ve been ready and on time when I have requested. Solid. Only issue are the idiots that swing around coming out of the drive thru and almost hit pedestrians and cars pulling out. Kind of a blind spot.

They seemed a little slower than I would have expected for the minimum traffic. However, having a ‘Bucks with a drive-​thru in this neighborhood is appreciated. The convoluted parking lot with «non-​sensicle» 12&½ mile per hour speed limits is annoying. My drink was great, and the barista friendly (as expected).

We are up to 4 drive thru’s in HR. Yahoo

Love these guys! They’ve got that smiling, happy vib and the Baristas take pride pulling the coffee shots. I dig this Starbucks the most!