Carrabba’s Italian Grill

Food was wonderful. They got slammed the night we were here so service was a bit slow but very friendly. Manager had all workers working hard and all servers were apologetic and good natured. We would go back again but probably not if it rains. That seemed to draw in the unexpectedly big crowd.

The food, our server Heather, her trainee Latoya were all great. We come hear every year on vacation. The one thing they need to work on are the 3 girls at the front when you first walk in. They don’t acknowledge anyone when they walk in, they make you wait while they discuss things among themselves, and they mumble to «follow me» when it was our turn to be seated. That is the only thing that kept me from leaving 5 stars. Again Heather and Latoya were awesome!

The food was great! A little pricey. Service was what you would expect from a chain restaurant.

We decided to eat here because it was near our resort and I am very happy we did. I’m an olive garden girl and I only eat the steak gorganzola alfredo so I tried to order something similar.
Our server was Frankie and he was so helpful and friendly. I never eat what servers recommend for me but I was trying to be a tad bit adventurous. We had the hot Italian wings for an appetizer and they were so good.
Then he recommended the chicken noodle soup and it was spicy, fresh, and full of chunks of chicken… very good.
Then I had their 9oz Italian steak with gorganzola sauce and linguini alfredo. My wife had the lobster ravioli with prosciutto wrapped pork tenderloin with a fig sauce and asparagus. Our son had their cheese pizza.
My entrée was delicious! I have not a single complaint. I reheated it the following day for lunch and it was still great. My son said the pizza was the best he had eaten and he ate it all. My wife loved her ravioli and asparagus but not the pork with fig sauce.
The décor was beautiful and the meal was 5 stars. Frankie is the best, so if you ever go, ask for him

Classic Carrabba’s! Pasta Weezie and lasagna were great, salads were fresh, and the drinks were good. Jim was our server — veteran server. He gave quick, thorough service and made sure that our drinks and salads came out quickly even though he had a big party he was handling at the same time. Would definitely return here when back in town.

My name is Eric Johnson, and I’m soon to be a new resident of Hilton Head Island, South Carolina. I’m currently staying nearby this Carrabba’s Italian Grill at 40 Folly Field Road. I’ve been staying here in Hilton Head Island for just one week now, and God has finally blessed me to be able to have lunch at this exquisite restaurant here this afternoon. My waitress, Salama F., has been giving me superior customer service with value added. In addition, I’ve met the Manager, Donta Wardell, and I personally complemented him on this fine restaurant. I’m planning on coming back later this evening to complement the Proprietor of this Carrabba’s Italian Grill as well!

I arrived at my villa to find a well-​equipped kitchen. However, the fridge and my cupboard were bare, so I ate out Sunday night with the anticipation of grocery shopping early Monday morning. I ordered the Tuscan filet, a 9-​oz center-​cut tenderloin wood grilled with a baste of olive oil and herbs. I returned on Tuesday night and enjoyed Chicken Bryan, a chicken breast topped with goat cheese, sun-​dried tomatoes, basil and lemon butter sauce, with Cavatappi ai Formaggi (a delicious pasta dish). Desserts [Sogno di Cioccolata (chocolate dream) and tiramisù] were memorable. The presentation and taste of the food were very satisfactory. Service was courteous and prompt. My server demonstrated very satisfactory knowledge of the menu. At the end of the meal, my server thanked me for dining and welcomed me back. However, I have observed that restaurants that earn the highest levels of customer satisfaction greet customers on their way out as well as on their way in. I dined at this restaurant twice this week. On both occasions, the host and hostess were too busy chatting with each other to acknowledge me as I exited.

On vacation on Hilton Head Island and we ate a a chain restaurant. Well, we’re not disappointed. Food was excellent, even a great wood fired grilled filet mignonette! I must say, that’s something you have to try.

After waiting over 25 minutes for a server to even come to our table, it was evident that the waitress, Tatiana, who got our table, wasn’t happy about it. We’ve never had this problem before.

We entered this place and the hostess appeared to be on drugs. Very sluggish with hickies all over her neck, it was horrible. Then it took 10 –15 minutes for the waitress ‘Ashley’ to approach our table and greet us, note we were the only couple in the establishment at the time as well. The waitress was rude and did not know what was on the menu and had to go and ask.
When she returned we informed her of the items on their menu and she took our order, we then asked about dessert and she walked away, when we said can we order dessert also she turned around obviously annoyed with our question and slammed the menu down onto the table and said, did you want dessert first? Now? Befor your meal?
We were completely disgusted with not only the service but the table we were seated at was dirty with sticky residue all over it.
We got up and left the establishment promptly befor continuing our order, we will never return to this establishment ever again.
Waste of time and money! Gross!

Terrible, rude service. It took 15 minutes for a waitress to come to our table, quickly took our drink order and left even as I was trying to order an appetizer, saying «not now, I’ll be back.» She left our glasses empty so long that I had to get up and find her to get refills and when I did, she was extremely rude for the rest of the time that we were there.

Awesome food and always a good experience. We have never had bad service or a bad meal at this place and we usually eat here every time we’re on vacation here. Our kids love it too.

Went here last night for dinner. We waited ten minutes and that was only because my husband got up to get the manager and ask for some service. The manager was great and apologized for the delay, he took our order right away. The manager must have sent a better server who was really nice, fast, apologetic. Food was really good, as I would have expected because of the delay. We love carabbas, but sometimes the delay in service makes me want to take a break from them.

This is the worst dining experience that I have had in numerous years. We get here and wait over twenty minutes for our drink order to be taken. Ten minutes later we got our drinks. Not to mention our food order was totally messed up. The sad part was that the food ended up being quite good but the service just left a bad taste in our mouths.

I have always had excellent service from Carrabba’s, until tonight. We were seated immediately, but had to wait over twenty minutes to order our drinks and another ten to get them. We almost got up and left, and I have never walked out of a restaurant. Appetizers did not come to the table at the same time, nor did soup and salad. Then when the entrees came, my friend’s order was wrong. The food, once we received it, was excellent, with the exception of the caprese. The tomatoes were sliced very thin, and it was lacking in flavor. That may have been just a personal preference and I wouldn’t even worry about commenting about it if the service hadn’t been so terrible. We didn’t bother to ask for the manager since our waitress took the time to tell us he was having a stressful night when my friend asked for his bill to be corrected. I travel to Hilton Head at least once a month for business. I will continue to eat at the Carrabba’s near home, but I will not return to this one. It’s disappointing since Carabba’s is usually so consistently good when it comes to both food and service.

Excellent family experience! Fresh food and great ambience. The calamari was tasty but the soups are a MUST HAVE. SO DEELISH! Salads are so fresh too. We had the sirloins and salmon meals and the garlic mashed on side and we each cleaned our plates.. The kiddie meals are incredible value too that offer healthy and grown up options vs just Mac and cheese and chicken fingers! Oh, our waitress (attractive fun spirited red head) replenished each of our drinks before we even asked! And not intrusive just somewhat «psychic». Lol. Enjoy!

I went here on Friday night with all my family. We were on vacation together from Atlanta. I will start with saying we were a large group of eight with no young children. We were seated right away, which was nice. The waiter was Mike, he was friendly. It took too long to get our drinks, I believe they were under staffed and our waiter had more tables then he should have. The drinks were good, we had anything from wine, lemonaide, soda and waters. Unfortunately the waiter didn’t have time to refill drinks. When our food came out we were missing two dishes. It took so long getting the food for two people everyone else started eating and almost finished before the two dishes finally came out. The food was great, wish they were staffed appropriately.

The food here was pretty good. The portion sizes are asleep very good. Most of the entrees come with two sides, which gives you a great variety of choices. I had a cheese stuffed chicken with mashed potatoes and a lentil and sausage soup for my sides. The food was phenomenal, the only reason I didn’t give this 5 stars is because we didn’t like our waitress. I won’t go in to detail about that but, the food is worth the stop, especially in an island where everything is overpriced.

Worst Carrabba’s ever! We dined in once and did carside another time. We can’t decide which time was worse.
I worked for this company for five years and this particular one in HHI is terrible. It’s pretty safe to assume no one has been properly trained. You get better service at McDonalds. Save your time and money!

We wanted seafood but we didn’t want to deal with crazy parking or $ 35 entrees. We ended up here and the food was very good. My 6 year old son really enjoyed the kids menu. It kept him busy during the short wait for our food.