Buffalo Wild Wings

I used to come to this location but I go to the Schaumburg one more now. Haven’t dined in at this one for a while so I can’t comment on that. But last night I placed an order for carry out right before the game. It was a 45 minute wait for the order, which is understandable I suppose on game night. I showed up exactly 45 mins later to pick up, bring the food home, and I’m missing half of my boneless wings. They left out a whole flavor that I had ordered. It’s just frustrating that you take 45 minutes to prepare an order and you STILL can’t get it right. You have the right order on my receipt and you charged me for it, but you couldn’t prepare it correctly? Unacceptable. I couldn’t drive back because I didn’t want to miss any more of the game but I called and spoke to a «temporary manager» whatever that means, he gave me a $ 10 credit for my next visit. I guess we’ll see if that actually works or not, I have a feeling they’re going to look at me with a blank face when I mention it to them. Also, the fries we got with our order were beyond cold. They honestly tasted like they prepared them right as I placed my order and let them sit for 45 minutes. They were hard, cold, and completely gross. Fries should have been the last item they add to the order. Never ordering from bdubs again. I’ll dine in at the Schaumburg location but I wouldn’t order anything to go.

Jeff was an attentive & helpful server with lunch menu selections, especially with sauces & dry rubs. We all loved our lunches: traditional wings in medium, bbq, & lemon pepper with salad, fries, & potato wedges; and street tacos. It was a stressful morning, where we all found great good & atmosphere to keep moving forward. If there was one thing to improve upon, but maybe the demand is little… offer thousand island dressing for garden salads. TY

Very slow getting our food. Other guests coming in after us getting their food much sooner than us. Manager did not take our concern seriously. I don’t think I’ll return.

Sat at the bar, bar tender (George) was rude. Ordered right away (boneless wings) and it was served room temperature. He was more worried about mopping the floor than giving us good service or even ask us how everything was.

Was here for a business trip and decided to pop in for lunch. The manager seated us and acted annoyed that we had the nerve to be there.
Our server spoke in low decibel monotone and also acted as if he were put out that we decided to show up. Took 15 minutes to get water, 25 minutes for a simple salad and over 35 minutes for standard honey barbecue wings.
No «sorry for the wait» or anything remotely resembling service. To top it off, the server had a cold and kept wiping his nose. GROSS!
Normally good service in California locations, but this particular establishment missed the mark horribly.

This place has went down the drain since new management has taken over! We use to go to this BWW all the time, but now MAYBE twice a month. The food is never fresh, the order consistently wrong, the oil tastes dirty every time we go there. The overall cleanliness also seems to be lacking as of late. What has happened to this place? The servers all use to be so nice, attentive, and friendly, and now you can’t get a word out of them. Please do something with this place! It use to be my favorite, and now I have to force myself for a visit!

Always receicve good service and food. The atmosphere is fun and inviting. One of my husband and I’s favorite. He always orders the wings, but I go for the chicken sandwhiches. There beer choices are always decent as well.

20 minutes for boneless wings and Potato wedges served cold. Cheese had time to cool. Staff offered to remake them. If it takes another 20 minutes it won’t be worth the wait. — 5 minutes later — second set of wedges were hot.

I’m a regular there but it seems that after a while once the bartenders recognize you
The more they see you the more they pay less attention to you (specially «Ken» «Kenny»)
He was really good at first when I started going there but now that I’m a regular
He pays more attention to the «new» customers n I gotta wait n wait to get his attention
It sucks cause I consider this my favorite location but he’s making it really hard for me to keep going back

I love this Bdubs! I have been to it like 20 times and every time I always have the best experience 1. food is delicious 2. alcoholic beverages are delicious and 3. service is always great! and fast. They always have that nice friendly attitude even make quick conversation when they have games on. I have tried all 4 margaritas and they all tasted fantastic. I always get my usual mild wings with cheese fried, but I have got chicken buffalo wraps and onion rings in the past and they were just as good. A couple of my friends got other things from the menu like this spinach chicken flat bread and they always say food tastes so good.

I planned for a 1.5 hour lunch break from work to bring my kid here on a no-​school Friday. We were seated after about 5 minutes which was okay. However the dinng area was a little hectic. A large group of high school kids were just leaving. Not sure if the servers were running behind with the checks or something else. Couple tables next to us seemed not so happy about the wait. After 20 minutes of waiting, I would have walked out if my kid didn’t insist to stay. Finally after 10 more minutes of wait, the hostess came and took our order. Another 25 minutes passed without food. Our server never introduced himself and never checked on us. I had to literally flag him down and ask whether or not he’s our server. He confirmed and apologized for the delay (not really sincere).
The food finally came at the 65-​minute mark, and was delivered by the other staff. Our server was chatting away with the other table and his coworkers obviously talking about the earlier large group.
We had a few bites of our food, which was quite tasty. Ingredients were fresh. Meat was cooked perfectly, except the breading was on the heavy side. We had to wrap our food to go because of the time. Our server did a much better job at the end. The food and the last minutes of service (and the hostess’s help) made it to 3 stars.

Very slow service, it took over an hour for our food to come out and we were originally disappointed. It turns out that their computer systems were down and our food server walked out on the job. The replacement server we had, Emily, was amazing and did her best to fix the problems. The manager came over, apologized, and got us new, hot food, and drinks. Emily and Nick turned a bad situation into something good. Great staff.

The service here is spectacular and they really treat their customers extremely well. I have visited multiple buffalo wild wings in the area and this ranks #1 in my book for service. The wait staff is always goes above and beyond and always take care of the customer if the order comes out incorrectly. You can honestly tell that this staff really wants to make sure each and every customer leaves happy.
Also, they are never short sauce or seasoning. I have been to many locations that do not put enough seasoning or sauce. I have visited this buffalo wild wings multiple times and ordered many items of the menu and nothing has been below perfection. Last comment: if you go to this BWW you will never want to go to another one.

Always reliable and consistently good hot buffalo wings. As a former Buffalonian, that’s important. No breading, no fancified sauces, just fried wings with a lightly buttery Frank’s coating. Bartender was pleasant and efficient. This location in an outbuilding in an easy access shopping mall just off I-​90. Good beers on tap. What else is there to say?

Terrible service!!! Took a half hour to get a basket of wedges and appetizer sampler tray. Then the waitress brought us the wrong food. It took another 15 minutes just to get the right food brought to us. She didn’t even apologize. The manager didn’t apologize either. They didn’t even offer to box up our food either. Literally brought it home in the cardboard tray they serve it in. Terrible!

Super slow to seat you and super slow to feed you… And the place is empty…
Adding a revision and removing a star. Been done eating for 15 min ordered desert and the table is still full of dirty baskets and napkins. It’s like nobody here really knows what their job is. I can count 4 tables where the people got up and left and they are still dirty for at least the past 30 min. Absolutely no management in this place and it’s the blind leading the blind…

Yum! I enjoy coming here! The food was good and the service too! My only disappointment was the our waitress did not know the domestic beer specials (Bud Beers this month) and did not look into it. She simply stated «only the craft beers this month». Again our service was great… Just that little caveat.
I will come back again! Probably soon!

This Bdbubs is by far my favorite one in the area, as the food comes out in a timely manner and the food is always hot! Comparing it to other locations where the food arrives lukewarm, my nachos and boneless wings were perfect! Service here is great as always and my drink was never empty!

Get the salt and vinegar «DRY» bone-​in wings. All the other wet sticky wings you can find pretty much at any bar.
This place is very clean and service friendly.

I like hitting BWW for their boneless wing deal on Thursdays, for that quick fix without traveling out to an exceptional wing joint.
I visited this location in early August around 1pm on a Tuesday and not only were they out of their limited time Ghost Pepper sauce but they were out of Sam Addams Rebel IPA. Our server was great especially since we were in a rush to see a movie, but it ticks me off when restaurants can’t keep adequate stock of popular or advertised product. How can you be out of things by lunch?