Normandie Cafe & Bakery

This place used to be one of our favorite go to places. So sad that now we won’t rush back any time soon.
The service was absolutely terrible. We ordered 2 salads & 2 cups of soup to go. This was around 3 pm and there were only 3 other people sitting at tables. The young man taking our order was so confused & there wasn’t anyone working the front counter to help him.
We waited over 30 minutes to get our food. When it came, they had forgotten the soups & that took another 10 minutes. Then we were handed our food and had to ask for a bag to out it in.
Very poor service, although our food was good, but not worth the wait & frustration.

Rebecca was a horrible waitress. The slowest waitress I have ever had. The service was terrible. Usually I love breakfast at Normandie but this time I was very disappointed.

Went for dinner tonight and the service was horrible. The teenage servers were more concerned about chatting with each other then the customers. Had to tell them we were done and needed our check. Could not order a glass of wine because there was no one over the age of 21 to serve. The food was mediocre and just warm, not hot. The cheese on top of the French Onion soup was not melted and the cheese was not melted in the grilled cheese. Not worth the money at all.

Poor food and very poor service. The food is very bland and didn’t come with everything that was stated on the menu (no fruit cup) and no bread basket. Ten minutes to have a server come to take our order and 20 to get our food (omelet and breakfast sandwich with the wrong bread that I ordered). Not much flavor. You can make better at home.

We went for Sunday brunch/​lunch and there were some definite high points, but some points that made me wonder if they were aware of basic Restuarant management.
There were a few tables filled when we arrived, and the host asked us where we wanted to sit and then proceeded us in the part of the Restuarant that no one was seated and away from the warms of the fireplaces.
We had the opposite experience with wait staff, I do believe that we were the last table the girl had before break and she was constantly there. As my husband put it, it was fine 3 minutes ago, and we see still eating… It is still fine.
We both ordered the half sandwich and soup combo, and we were definitely pleasantly surprised. I had the crispy chicken sandwich with the butternut squash ginger soup. The soup was amazing!!! My husband had a turkey panini with the lentil soup, and he was very much a fan. We then meandered to the dessert case to take home some goodies, and they were average. Nothing that I will willingly pay $ 4 for again. The nutcracker– a tart like thing that resembles a pecan pie with many variety of nuts was worth the price, the other desserts were not. My husband ordered a German chocolate like brownie, a chocolate almond cake that was dry and probably had been in the case for too long.
We will go back, they had decent enough main dishes, and if all else fails, the soup was very much like panera’s from the east coast.

We went here for brunch and received one of the worst service so far. The server switched the orders of the to dishes we ordered. And then she was rushing us out of the restaurant in a very rude way. We arrived at the restaurant 2hrs before close and 1hr after she said she needed to cash us out. She started clearing out our table even though we were not done eating. I showed her that the website and this app was showing they close at 4pm on Sundays, she said they had new management and they now closed at 3pm. This place has ok food, but with service this poor I’d not recommend it to anyone. Avoid being disrespected by a server that doesn’t have a clue about how to politely communicate to patrons and how to serve.

The food is good but the service is so poor. I’ve been there several times in the last three months but each time the service is worse than it was the time before. Sad for such delicious food

I really like this restaurant. The service has been good. Nice pastries. Great place when weather is nice.

The café is under new ownership and has already started to turn things around from the terrible service that it had even when I went a month ago. Not to mention the coffee was way better. I drink my coffee black so it’s pretty easy to tell good from bad, and now it’s finally good. Thank god.
Onto food I guess. I have a diet which restricts me from eating any carbs of any sorts most the time and typically when I tell a restaurant this, they screw up my meal carelessly. However, here, the new owner came out to talk to me, asked my preferences and said he’d have something made special. A few minutes later I had a salmon salad so good I didn’t even need the oil and vinegar dressing, and carb free like I asked.
Basically, gluten free, paleo, clean eating, or whatever you do, this owner knows how to whip up anything.

The food is great. The desserts and pastries are AMAZING. The service is epically bad every single time.
I’ve liked everything I’ve had here… deli sandwiches, quiche, burgers, steak and chicken entrees, soups and salads. Everything tastes fresh and flavorful.
And then there are the desserts. You can’t go wrong. My favorite is the almond dean and the fruit tart with chocolate on the bottom. But really everything is divine.
But just plan on incompetence at every turn with the wait staff. They are beyond slow no matter how busy or not busy they are. You used to order at the counter so you would just wait a millennia to get your food. Now you order at your table. They take forever to take your order. Usually you have flag someone down and ask if you can please order some food. Yesterday we waited for 15 or 20 min in an empty restaurant before we finally walked up to the counter and asked if we could order. The girl, in her most exasperated tone said she would send someone over. 10 min later we were graced with the waiters presence. This happens every time.
We keep coming back for the food.

This is perhaps the very model of inconsistency. What they do well, they do very well (mostly bakery type stuff) and what they don’t do well… they do remarkably poorly. Several case in points here.
On the good note, the décor is fantastic, maybe the best interior color scheme and decoration overall of anywhere, other than the exhaust streaks on one of the walls by the vent. Quite a lot of opera goes on across the overheads. That wonderful ambiance, however, is tempered by both an agonizingly slow service and waitstaff (inexplicably, as they had nearly as many staff as patrons when we were there) and a high degree of tackiness. Look, I get it; restaurants use Jif and they use Hershey’s chocolate and they serve up 20 oz. bottles of Coca-​Cola products and so on, but having all of this on display when I go out is the last thing I want to see. If I’m paying to be served, I don’t want to see the same things as when I open my refrigerator or cupboard door. This is frankly a stupid practice on the restaurants part, as those common items have a price also commonly known and it’s the easiest thing in the world to compare what you’re being charged vs. what you paid for it at whatever grocers you bought it from. Restaurants should at least have the appearance of «specialness» and they spent such an exorbitant degree of time and money on the interior décor, it’s baffling they would choose to ruin it in that manner.
The theme (obviously) is French, which is fine, so I thought to order crepes. Evidently the kitchen staff got their countries mixed up because instead of the light crepes I wanted, I got much heavier and somewhat chewy Swedish pancakes. Perhaps the worst stroke was the Crab Eggs Benedict. They served it on a biscuit, which I didn’t mind as the biscuit was awesome, but the egg yolk was mostly solidified on one and entirely on the second. The Hollandaise was also heavier on the lemon side than I normally like. I get that they also have a crab and asparagus omelet, which uses the same Hollandaise and where this over-​lemoned aspect would be better served, but I didn’t order that. Potatoes that came with were acceptable, but nothing special one way or the other.
My wife got the breakfast sandwich, loved the bread, thought the bacon was ok, hated the egg inside. She found the coffee to be marginal at best. My son got the buttercrisp waffle, which was again done well, particularly when combined with the chantilly crème and the raspberry sauce, which was itself also great.
If I was in the area again, by chance, I might consider it, but I wouldn’t drive to this place. We were there when they should have had a line out the door, such as every breakfast place worth anything does in Sugarhood, but this place was maybe ¼ capacity and that might even be pushing it. It definitely got no higher than ¹⁄₃ full the whole time we were there and it was even less by the time we left, yet even getting the bill took an unreasonable and excessive time. I don’t know how long this place has been there, but I might check back next year to see if they’ve gotten all of the kinks worked out and there’s plenty that they need to. This has a ton of potential, but when it takes us 10 minutes in a mostly empty place to get a 1 page single-​sided menu, then another 10 minutes before someone can be bothered to offer us drinks or take our order off that incredibly simplistic thing, something is very wrong… even places that are jam-​packed do better than that and if this place wants to be jam-​packed, it needs to also.

Had a breakfast meeting there… was fine, Got the breakfast panini… nothing special. Pastries did look tasty, but was too early for my palate to think about sweet stuff.

This place is a fantastic value with a $ 25.00 multi-​course meal. The food is always good and the desserts always amazing. That said. The newly installed fluorescent light bulbs are the overly white ones which cast a very harsh light across the restaurant to where my eyes felt like they were straining with the brightness. There are other fluorescent or led bulbs without that problem. Lastly. I wish they would figure out where the flies come from. This time of year only a couple but sometimes there seems to be a lot of them. More than would typically be expected.

I was happy to see the doors back open today. The new owners have kept all the charm that I have experienced in the past. Very friendly staff and great food. Had a hard time choosing what to eat. Defiantly worth a visit!

Nice Ambiance. Limited menu. Good place for an early evening date.
If one were to expect a perfect little French Café on the foothills with delicious pastries and buttery hot food made from scratch, one would definitely be disappointed. The desserts are extremely off mark. But, the Café scores well in terms of location and spaciousness. I would definitely have this as one of the frequent food joints (despite the horrible coffee and the limited menu options) purely because of access, simplicity and lack of will to try anything new.
This place has the potential but does it have the will?

This place is on my list of guilty pleasures! It’s has been around Holladay for years and it is completely obvious why!
The butternut squash soup is the perfect addition to any ill weathered day. It’s warm and flavorful. With a tore apart roll for dipping, you don’t need much more.
Personally the apple and Gorgonzola salad is my favorite! The candied walnuts are the perfect combination of sweet and savory, followed by the crisp crunch of the Granny Smith apples… Mmmm perfection!
Now the desserts– well let’s just say you can’t go wrong! They have everything from mini key line pie, smores brownies, butter cream frosting cookies and even macaroons! My recommendation for a birthday or celebration cake is there chocolate cake. It is so rich and chocolatey a sliver of a slice is all that is required!

I’m always impressed with this place. They have good huevos rancheros, benedict, and baked goods.

I had lunch here with family and a friend. It was charming!
I had the Crab Louie salad– it was fresh and delicious.
Service was pleasant.
We sat inside, but it had a lovely outdoor seating area.
The baked items looked great.
Recommended!

This place was pretty good altogether I’d say.
I ordered a French Onion Dip but they were out of Roast beef so I ended up with the Chicken Marsala Dip which was really good and it came with fresh rolls and skillet potato chips.
Overall I really enjoyed the food and location of this place.

Getcha Hot Cross Buns here! Get ‘em while you can. Basically, a fancy dinner roll with raisins and a citrus glaze. Delicious. The staff was nice.

This use to be one of my all-​time favorite lunch spots… after yesterday, not anymore. I felt like things went downhill after they left their cute, cozy spot and moved to this location.
It’s weird that when you walk in you’re greeted by a server who puts you at a table but then you have to go up to the counter to order. Every time I’ve been there for lunch, I can easily find myself a table, take a number and go find a seat. I really don’t need someone to help direct me to a table.
Yesterday was the final straw for me at Normandie. I ordered the gorgonzola and apple salad with their butternut squash soup. After a few minutes a waitress came out to tell me the soup wasn’t available but that they have a corn soup available and they’ll refund the cost of the soup since they didn’t have it. Sounds great, right? No. After finishing my salad the soup finally arrived and was luke warm at best. They said it was their soup of the day so why wasn’t it warm? Weird. Did I get a refund for my soup? No. Apparently they forgot.
Like I said it hasn’t been the same since they moved and their service and food isn’t doing anything to make me keep coming back.

Normandie is a pretty typical neighborhood bakery serving up all manner of bread goods, breads, soups, sandwiches and salads. By all appearances it should be a pretty decent place to have some lunch or get a quick snack. Instead Normandie is rather disappointing, with mediocre food and bad service. The first time we went there I had the chicken with wild rice soup. It was pretty tasty but nothing special. With anything you order Normandie will bring you a basket of bread, usually consisting of two hard dinner rolls and two breadsticks or something else. This bread is pretty dry and not particularly good unless dipped in soup. With my soup I also ordered a croissant because I wanted to try one. The croissant was in one word, disgusting. It had a sort of rancid butter flavor and was the worst croissant I’ve ever eaten. I love croissants and to be honest I’ve had better from Costco.
On a return trip I had the roasted chili pepper soup. The soup was pretty good at first but the flavor become boring after awhile because there just wasn’t much diversity to its taste. My brother had the same soup and a salad on this visit and found both pretty mediocre as well.
Mediocre food coupled with disappointedly slow service and expensive prices leaves me thinking Normandy is in need of some serious improvement. I would really like to love this place because they seem to have so much that could be right… However after a few bites my mind quickly changed.