Nex Home Gallery

Most of the furniture is dull colored and very outdated. If you’re looking for 90’s style furniture then this is the place for you. They do have special order catalogues (which have a much better selection), but it takes months to be shipped and delivered.

I recently purchased a couch here. When I looked up the same couch online I found that I did overpay, even with the 15% off discount they were running. I understand that we are in Hawaii and it takes extra time to deliver here, but most of the furniture they have on hand is «clearance» items on the mainland. So in true Hawaii fashion, you’re paying a lot more for the same crap. I really have no idea if they have any way of changing that but it was disappointing.
Customer service was great for me, but I did visit during a slow time so maybe that is why others have had issues.

Very disappointed in the customer service here. The women are all very grouchy (the men were actually helpful though). I ask for the price on a box of lamps and was quoted a price. When I got to the register it was actually priced per lamp. I would not have minded that except both women were so short with me, one told the other it was priced per lamp and the other one told the her I didn’t tell her it was for both lamps. Instead of simply saying «Sorry ma’am that price is per lamp». They both had to play blame game which made me uncomfortable! Plus they were just RUDE no sorry, thank you, etc. instead I felt like they thought they were doing me a favor to shop there!!!

The store itself and the employees were always great. I’m writing a buyer beware because the furniture I bought there just less than 3 years ago is now flaking. We purchased the Ashley Barcelona faux leather sofa set. Over 1000.00 in furniture and it is all ruined from the peeling and flaking faux leather. I would suggest against making this purchase. Not even a warranty would protect against the faulty material. Before this set I had my previous sofas over 10 years. I did not invest money on furniture to only last less than 3 years.

Best place to buy, no doubt. Unbeatable prices, and honest employees who tell you to wait a week until everything is 20% off to order! We had a wonderful experience buying a sectional which was delivered four days after we bought it. We honestly had a hard time deciding because the prices were so great and we loved so many of the options! Almost all of our furniture in our house is from here because we love it so much.

Had a great experience from start to finish. My hubs and I had visited this store a few months before actually making a purchase, in order to window shop for a couch and choose which one we wanted when the time came to purchase. We chose on one, and went back a few month later (about a week ago from now) with my new star card in order to take advantage of the 10% discount on any first purchase, and had a scratch card for furniture and got an additional 5% off.
After taking one of the slips for the couch up to the cashier, I can understand why some ppl think their customer service skills lack. But you have to remember these are really busy people, long lines and trying to get through everyone in a timely manner. It didn’t bother me none, I’m not in there to make friends anyways lol. My cashier was very informative though. She explained insurance policies thoroughly, applied my discounts with no issue and got me an appt for delivery the very next day & told me the delivery ppl would call me that night after 6 to set up a time.
They called me and were able to come bright and early in the morning! I got nervous after reading a review about having something stolen from her home by the delivery guys. But when they arrived, they were very polite and nice! They came & did their job and made small talk but absolutely nothing uncomfortable. They were easy with my couch, no damages at all and they put it together nice and timely. Took off right after and that was that! Would definitely go back for another purchase.

I find this to be an overpriced store, with a very poor quality selection and a mediocre customer service. Last time I went there, there was a sales associate with 5 inch high heels who took 30 min just get to me and say hello (lol)… There really isn’t anything that makes this place special and worth to be shopping here.
I guess, if you are using a Military Star Card, that’s probably the only reason why you should consider this place. Other than that, avoid.

Changed the time on us dramatically the night prior after we had to get the ok to stay home from work for the delivery. Don’t give us one set of time then give us the second half of the day instead when you KNOW most of your customers work. Unprofessional. Never going to this store again. Hopefully I actually get my furniture tomorrow.

Movers stole my laptop as I went to the back room to check on my baby. I didn’t notice until they were gone. I am so disappointed.

Had an excellent experience here after looking at other places that were not what I was looking for. Got all of the things delivered within a few days and also got to get cash back due to a sale in the next week after. Just bring back your receipt.

Mostly good
I’ve gotten 2 items recently. Both times I was helped by nice staff members and it went fine. The first item had damage but they promptly exchanged it and all is well there
Buying the last item we noticed a price discrepancy of about $ 15 per item x 6. Our cashier was in training and needed to ask the trainer for help. The trainer unfortunately needs an attitude adjustment. As she walked away she very dryly stated that the price changed and she knew it was right (although the actual item was marked with a very different price). It was very clear she couldn’t care less about a customer paying $ 90 too much. Realizing this trainer (Suzie) was a dead end, I asked our cashier (Tina) to give my info to the manager and have him call us. Just as we going to leave, he (Wade) walked by. Tina explained to him that the items were marked as $ 70 rather than $ 85 but rang up $ 85. It was immediately fixed and that was that. Thanks to Tina and Wade for the excellent service and patience. As for Suzie; perhaps a refresher in customer service training is in order. When you basically tell the customer to shove off as you walk away; there’s something wrong there (I don’t even need my 15 years of customer service experience to know that). That’s before we even discuss how the prices don’t match the hard item’s barcode. How is it the trainee has better service than the alleged trainer? So aside from Suzie my experience has been great; So I marked 4 of 5 stars. I probably will shop here again and just try to have someone other than her help me. Every other person has been wonderful. I forgot the name of the lady who rang me up on ⁵⁄₁₁ for my couch but she was also very pleasant Delivery time has been available quickly each time. Aside from one disgruntled employee the place is very good and I would recommend them

Mixed feelings about this place. I did get what I came there for (and more) but the lack of customer service personnel definitely shows. When I asked for assistance to about purchasing something I was completely blown off. I was pretty close to chopping that guy’s head off, but when I finally was helped out Gavin did a great job.

I don’t like this place. The customer service is not good and you will not find an employee on the floor. I hate cheaply made Ashley furniture and that is the majority of what they sell here. The clearance section does, however, have some hidden gems.

Literally the most unprofessional and unorganized company to buy furniture from. Got a call saying the bed rails I’ve been waiting for weeks for are finally in. After taking my bed apart, moving it and getting everything set up except the bed rails (which were out of stock). Got there, paid and after waiting for 30 minutes were told they couldn’t find them. After 10 more minutes a manager or whoever came out to explain it had been a receiving error. Sweet. Maybe check that they’re physically in the warehouse before calling people and having them drive down. Complete incompetent idiots. Last purchase there. Save the aggravation and go a mile down the road to Ashley furniture. Oh wait but they offered free delivery. I don’t want free delivery I want the bed rails. Morons…

Summary: Hands down the best place for military to go for purchasing furniture essentials IF you plan ahead and take advantage of sales.
TIPS
— Wait for holidays, scratch cards, and benefits when opening a Military Star Card. I was able to save about $ 2000 w/Vet’s Day sales, scratch cards, and initial benefits for opening a Military Star Card (10% I believe?) while purchasing bedroom set, couch, ottoman, shelves, coffee table, mattress.
— Visit the store a couple times to decide what you like. The floor sets are always changing.
— Look closely. The best stuff might not be in front or on the floor at all. Research special order options.
— Delivery fee is very reasonable.
— As you are waiting on the special deals, ask an associate to draft up an invoice w/​all the stuff you want. Chances are, if you do this about a week or so before the holiday/​special sales, the stuff will still all be in stock. You can then return to the store during the sale, avoid the people, and just finalize the order.
CONNS
— Being in HI, special orders are advertised to take 4 – 6 months… in my experience, I waited 3(ish). Make sure you aren’t buying if there is a chance you could PCS in 6 mo or less.
— I wouldn’t go here if you’re looking for super quality kids furniture, unique pieces, or home office stuff. Think essentials only.

Is it just me, or is this place pricey? They want to charge you nearly full price for something that’s wrecked and busted (seriously… Have you seen their «clearance»?) A lot of their regular items are cheap quality for a pretty penny.
My husband and I have been in here several times and received 0 customer service until we made our way to the checkout. Not even a friendly «welcome» or smile.
I get that it may be «the cheapest on the island,» but this place usually seems like a rip-​off.

Super cheap.
Customer service was good.
Good quality of furniture.
That’s all that matters.

I suppose they do what they can with what they can get and that is no fault of theirs… the staff that is. Speaking of the staff… they are very friendly. Everything is just very limited and takes forever to come in.

Well here I am…
I purchased what was supposed to be a queen mattress from the clearance room at the NEX Home Gallery. There were two signs on the mattress one for King size pricing and one for Queen size pricing. I returned to the store the following day to pick up my queen sized mattress that my receipt qualified me for only to find that the only size that was really available was the King. The sales person failed to check, mention or in any way do anything more than the bare minimum to ensure the success of the sale.
I had to take extra time (aka money) to return to the store and speak with the manager. The manager dealt with my frustration towards the situation and eased my tension as well as more than rectified the situation. I am extremely appreciative of this and even though the incident was far from ideal, at the end of the day I am MORE than satisfied with the end result.
MAHALO to Gavin Lee for his stellar customer service.

Sure some of their stuff is super ugly and outdated but you could also browse through the catalogs they have by the front entrance and get something customized from pretty reputable furniture shops stateside: Bassett, Broyhill, Ashely, Coaster, etc. Ordering through the catalog will take some time and require a price check with an associate, plus a 20% non refundable deposit if you choose to purchase. My husband and I made the mistake of not purchasing our furnishings prior to pcsing and came to the realization that Oahu has very limited choices. So in a state where there’s no z gallery, restoration hardware or pottery barn, nex home gallery will just have to do. And it’s pretty awesome that it’s tax free. Double awesome when there’s an additional 20% off which is quite frequent.
If you have the money to spend, I would venture out to Home World and C S Wo in honolulu.
You can have up to 5 items delivered and assembled for $ 90 or if you’re just buying a couch or table and don’t have the car space, rent a truck at Uhaul on Nimitz for $ 20(plus miles) and bring it home yourself!