Babies R Us

The wait is always terrible. It’s typical that during rush hour they only have one cashier working while other workers are outside on their phones.
Will no longer spend our money (and we spend a lot) at this store.

Terrible return and exchange policies, even with a receipt, and especially for moms/​new moms who may not be able to get out easily to do things. Items are overpriced (you can get a lot of the same items/​brands at Target or Wal-​Mart) and their customer service is terrible. Target has better policies, better prices, and better customer service. I’d go there instead.

It’s ok…8 times out of 10 they are out of something I need. I don’t understand why they open up at 10am? If you have babies/​young children your usually up early.

I have my baby registry here and I wanna exchange a babies R us diaper to a newborn size. They told me I couldn’t exchange if no receipt. Or the person who got me the gift have to exchange it for me in person. This make me real mad, This is a ridicules reason for not exchange anything that is a babies r us brand. I live around here and I’m 35 week pregnant can’t go too far or else I wouldn’t bother to come here.

This place is a joke when it comes to the customer. I ordered online for store pickup and came to pick it up within the hour. After they took my money online, they did not have all of my order in stock. So I wanted them to give my money back and cancel the order. I have to wait 5 days for the system to automatically cancel and to get my money back. Really? Ur system can’t even tell me what u have in stock at the time of purchase, even though you offer a service to pick up your entire order. But I am to trust the system will accurately cancel my order. So I then decide to pick up the item anyway, which was within a two hour period. It took them 20 minutes to bring me my item. Really? Wow lessons learned to not shop at toys r us, especially the bunker hill location. The Katy store off I 10 and Fry road (stand alone babies r us) had my complete order and the wait was only 5 min. I was also able to return the item I had to pick up at bunker hill location at the Katy location so I could get my money back and not wait 5 days. Will shop the Katy location as this is the second time I had to deal with nonsense at the bunker hill location!

I wouldn’t bother going to Babies R Us, but when your friends inevitably register there, you make the sacrifice of spending an hour looking for impossible to find registry items even with the «help» of their sales associate… of course when you want to make life simple for your friends and register on Amazon and then your friends get you things off your registry, you end up trying to take them back to anywhere that will give you store credit, which is where you get stuck with Babies R Us’ asinine return policy. Unlike other stores, they won’t take items without a gift receipt unless it is on your baby registry… so you are forced to create a baby registry, add the items you want to return, and then you can buy stuff that you actually need.
Specific to this location, the front entrance smells really bad!

I ordered online for an in-​store pickup and had to wait over 30 min for them to get my stuff from the back. I thought that it would have saved time to order online but I could have found the products myself and checked out faster.

The staff at this particular location aren’t knowledgeable and, for the most part, are incompetent. I’ve had some of my worst retail experiences at this location. They also don’t carry as many products as the Katy or Sugarland stores. If you’re looking for a goose chase or want to test your patience, come on by. Otherwise, go to a different location.

This is one of the nicer Babies R Us I have been to. It’s connected to Toys R Us, but half the store is dedicated to baby stuff. The store is in a fairly new shopping strip so it’s very clean and organized. Two people came up to me asking if I needed assistance.
I stopped by the store when it first opened on Sunday morning so it was fairly quiet and I had the store mostly to myself. They have a good selection of baby stuff, but none of the higher end brands you might find in a baby specialty store. I’ve already done most of my big ticket items at another store, so I was looking for swaddle blankets, Boon Lawn, and the Boppy. I was able to find everything I was looking for in the colors I wanted.
They have a price match policy, so I found some items that was cheaper online, so when I checked out I showed it to the cashier on my phone and without any questions, she matched the on line priced! Babies R Us will match the price if it is the same item, it doesn’t have to be the same color. The process was quick and painless. This location is further away from my house, but I will have to make the drive because it’s so much bigger and has a better selection.

I don’t have babies but I have friends that do and I occasionally find myself at Babies R Us. The few times I have been here I have been helped by the same employee, a lady named Debbie that is always helpful. I generally have a registry that I am shopping from when I am in here so I am never really having to search for stuff on my own.
My biggest complaint about this location is that it smells so gross when you first walk in. I don’t know what the smell is or why no one does anything about it but it is sooo stinky!

Who wouldn’t want an amazing stuffed animal aisle??? Found one at this babies r us and toys r us! Also if you can’t go to Lego land they have a Lego built fire man. And they have a huge selection of different hello kitty things. I’m not giving this place 5 stars because even though it’s a toy store it seems a bit depressing. Maybe a few more colors and cleanliness might make it better. Glad they also sell iPods and electronics!

I bought a personalized gift card at Toys R US for my son as part of Santa… since he wanted to go buy some Skylanders himself, well today when we are about to pay at the register… they tell my son the balance is $ 0…long story short is that: Someone stole the info probably of their systems and used my sons card in LA on ¹²⁄₂₄ @ 8 pm!!! Way to go Toys R US… your ruined Xmas for my son!!! And I had to spend 1 hr on the phone to have someone fill out an investigation form and I still have to wait 3 days for someone to call me! My son couldn’t use his gc and I had to purchase the toys with my credit card… because I could not bare the dissapointment face my son had. I will never purchase from you since this is not the first time I have issues with Babies R US or Toys R US. As they have send wrong and duplicated items in other orders and then used the excuse that because I paid with paypal they can’t refund… or delivered baby shower presents at my doorstep without a box or a packing slip and the box got damaged due to rain. And don’t even start me on the poor customer service they have at 1800 or even at the Katy Fwy location. I pledge to NEVER ever purchase at toys R US online or at any store!!! The worst retail experiences have been with them.

I come here all the time. but only out of necessity. They are almost always out of very important things like popular brands of formula and sizes of diapers. Which is generally the whole reason I’m going there. I do find their return policies great to deal with and there’s one older lady in nursery that is always SO kind and helpful. As for the rest of the staff, don’t expect to be helped. They always only have one register open and many times on weekends or weekdays the line has been 12 ppl long and they still won’t open another register. So annoying.

Always pretty long lines here. Also, associates seem too busy to spend any decent amount of time helping you find what you need. I’d advise against going if you’re in a hurry.

My husband and I went here to purchase a crib and mattress for our baby. When we first got there, the only two people in the store who could answer questions about baby bedding were tied up with other customers who were looking at clothes or baby books – nothing related to baby beds. After waiting for about an hour, we finally just interrupted one of the sales associates and told her what we were needing help with. She simply told us that all of the baby beds and mattresses were the same and there was no one to help us. We went to customer service to ask for a manager but the manager just so happened to be on his lunch break. Needless, to say, we were not wasting any more time or money in this store. Please do not waste your time going in store thinking that you will get help. You are more likely to get more help with what you need online.

TANIA and Dr. OCTAVIA are the reason for my 5 star rating. If you want good service and good deals these are your contact people for sure. In my opinion these ladies are what keep this place from failing.
We were pregnant and had nothing for a baby. These professionals caught us as we were leaving the store and sold us all of our nursery furniture and supplies. They helped us get the best items at the best savings.
MY ONLY COMPLAINT IS THAT WE FILLED OUT PERFECT REVIEWS FOR THESE EMPLOYEES AND THE SYSTEM FAILED TO CREDIT THEM AND I BELIEVE THAT’S HOW THE STORE AVOIDS PAY INCREASES AND PROMOTIONS WITHIN.
Be careful BBRUS you need these ladies.

My heart melts when I go to any baby store. How can you not like baby stores? I came here to look around and get a gift card for my cousins baby shower.
Everything seemed in place and organized. They had a variety of cute baby clothing. I can’t wait till I have a child so I can enjoy shopping for the cutest clothes.
When was time to check out it seems like the cashiers have a sales quota because the first thing they ask is if You would like to save an additional 10% off by applying for the Baby’s R US credit card. I said no thanks. They must be on a quota because she asked the customers in front of me in line the same thing. And she also asked if I had the rewards card. I said no and then she asked if I would like one. I laughed and said no thanks maybe later in the future when I have children. The rewards card seems beneficial in the future I will look into that when the time comes.

I do not like this babies R Us. Every time I have gone nothing has been stocked. At first I thought it was because maybe there were just out of booties. But every single time I go nothing is there. I went not to long ago to show my husband the crib we registered for and all their cribs were broken and display sets were dirty. I blame management and I think this needs to be fixed. You would think it would be nice but I rather drive all the way to Katy then go to this location even though its not to far from me.

It’s out of necessity that I go to this BrUs weekly. They are almost ALWAYS out of stock for something that I need and never enough registers open.

They are very lucky that there are not many baby stores to choose from. There is always long lines at check out. The staff does not know much about the products.
The one good thing is that the staff is willing to help if you have your child with you.