Bavarian Cakery

My experience is from 11/​2009, so a while back and perhaps just a terrible mistake or bad time for this business. However, it made our wedding day less than enjoyable, something had to go wrong, right? Had come across this bakery at one of the bridal shows at GRB. Fell in love with the sample, and being that my husband and I are both cheesecake fans, the Bavarian Cheesecake was a no brainier.
Set up a tasting, everything was smooth. The owner, was out of town, and another lady filled in. Requested a two tiered cake (very small wedding), set up all the details for delivery at the church, left a deposit and went on our way. This was in September. Fast forward to the end of October, sent off the rest of the balance, check cleared, no issues. November comes – Received a call on Thursday, (getting married on Saturday) from the owner Elaine, asking where my final payment is. Uhmmmm… Ya’ll cashed the check over 2 weeks ago. «oh. Yeah, ok, I see that now… so when are you going to pick up the cake?» It’s supposed to be delivered… «Oh! At LUMC?» Yes, on Louetta Rd. «No problem, sorry, my parents both died, so I’m not all here». I expressed my sympathy, but it made me both feel awkward and worried about the phone call. I had no other option at that point. My parents paid the bill for this, and it was a splurge getting a $ 200 cake, deposit was non refundable and time was very short.
Wedding day arrives, ceremony was at 3pm, reception to start at 4pm. Cake arrives on time, church wedding coordinator directed Elaine where to go, afterwords she comes in and comments on the rudeness of the cake person. My mom goes to check it out since I was getting my hair done. She comes back and seemed concerned cause there was a good sized smooshed section of frosting on the cake facing the outwards, nor was the cake topper on the cake. Thank goodness for moms, cause she rotated the cake and put the topper in herself. We paid extra for this delivery and set up. Ceremony comes and goes. Cake time! The damn thing was still FROZEN! Yes, frozen. Being unprepared for a popsicle cake, we didn’t have a sharp knife available, but managed to cut slices to share with our guests. The taste was different, being that is was frozen. Can we say beyond disappointing? It gets worse.
I wait about two weeks to address the ordeal with the owners, and let them know how unfortunate our experience was. Listed all the above issues from the start. The response was appalling. I received a hand written letter from the owner, Elaine. She refunded my delivery fee (never asked for any refunds), which was appreciated. However, she stated that since she was dealing with the deaths of her parents, she was distracted and that she hoped that one day I’d know what she was going through, among other unprofessional things. How is that for customer service? You hope my folks die, thanks! I wouldn’t go as far as saying they ruined our day, but it was a let down. It was in writing, what time/​date/​delivery was expected. And we got a frozen cake with a dent in it. Rude response and I felt that she was lashing out when she was called out on her poor service.
Needless to say, once the cake was thawed out (after wedding snack), it was delicious, but our guests were not able to share that with us. I guess since we didn’t spends thousands on our cake, we weren’t important or forgotten/​rushed. It’s a shame too, since we won’t go back for anniversary cakes or recommend them.

Bavarian Cakery was the one who made our wedding cake!
The cake came out beautifully! Exactly what I wanted and we got so many compliments on it. Even though Bavarian Cakery was undergoing changes, I met the new owners and they were just lovely. They forgot to put my husband and I’s initial as a cake topper and when I mentioned about it, they had no problem giving me back some of the money that I already paid for and apologized for it. They were really professional and I am so glad I chose them. Their classic vanilla with the raspberry filling was delicious. I didn’t want to pick anything crazy for our cake flavor and what we chose came out just what we wanted.
They are very easy to work with so I highly recommend them!

After many, many cake tastings, we tried Bavarian Cakery. Wow! We fell in love with her cakes. I immediately booked her for my wedding. When the cake was cut, we had to do the bouquet and garter toss so by the time we made it back to the cake table all of the cake was GONE!!! I couldn’t understand it but come to find out people went back for seconds and thirds. I can’t believe we didn’t get any of our cake but that tells you just how good these cakes are. I will be getting another one made for our one year anniversary!
Fantastic cake, great prices and wonderful customer service. A true winner!