Cheddar’s Scratch Kitchen

Used to come often, the line is too long in the evenings. I get orders to go, but usually eat at the bar. I always get a margarita and chips and queso, the a chip strip salad or dinner. Services goes up and down. Sometimes the food is so slow so take a chance and see for yourself.

I have a great eating experience every time I visit Cheddar’s. It’s the place where you always come back to and it never disappoints. Service is decent. Everything is UNDERPRICED compare to other eateries and are equally DELICIOUS. A prime example is the SPINACH DIP and almost all other appetizers on the menu. Steak and ribs for $ 15?! Where else?! Nice family atmosphere/​décor. Always a treat to visit.

My Wife and I had stopped going to this particular Cheddar’s and last night was definitely a reminder why. Service was blah as usual, very disappointing. Waitress was unattentive nor did she attend to our food waiting in the kitchen because it was cold once we received it. The icing on the cake was when the manager came to my table and said that paticular location didn’t and wouldn’t accept the $ 10 printed out gift certificate I had presented them along with my debit card. I ask why not and was told that MY gift certificate was not real and he handed it back to me. I assured him it was nothing fake about it. It was a Xmas gift that I received from my Sister and she doesn’t give out fake gifts nor do I try to get over using fictitious material and it was $ 10. I asked him where on the gift certificate and where inside that location was this information noted or posted. His response to me was his manager told him NOT to except these period.
This is the ONLY Cheddar’s thats FOS…

We decided to have my deceased sisters birthday dinner at Cheddars since it was the last place she had eaten with my niece.
To start, when we called and spoke with the manager, we were told they could accommodate 40+ people. When we arrived we were told they could not. We waited an hour before we were moved to the private room. We ended up with around 50 guest that could not be seated together. They sat about 10 people outside of the private room which was a huge inconvenience. They only provided us with ONE waiter who was slow and irritated. It took 30 minutes to receive our drink orders and 1 ½ to receive our food which was not right. When I asked for the manager and explained to him the inconvenience, he cut me off as I spoke and went back and forth with me that we were never told they could accommodate a party that large. I left it alone and went back to my guest. This location was very unprofessional, rude, and slow and I hate we wasted such a memorable occasion there. I should have gone with my first mind and gone to the Sugarland location which Is always up to par. Clean house and get better management and staff!

One of My favorite restaurants, one of the best of all the locations, I will drive across town and over the border to receive and be in the company of great people, service, and atmosphere. This Cheddar’s give me all three, the servers are very attentive, and if you have to wait during your meal order placement and being served, most of the time it is due to someone in your party, drink order from the bar. I love their conception of friendliness and politeness, the croissants are to die for, the food is very delicious, and you must give the potato soup a try. I’m always up for a date or meeting, as long as we meet at this Cheddar’s.

This establishment was a really great place to eat. Now, it is straight trash. The food was horrible. I had the braised beef that look like dog meat and over cooked vegetables. So I ordered the baked catfish 2 fillets one was dry and the other was alright. I ordered pie ala mode and it came out frozen hard. The service was great as usual but the cooks should go back to Denny’s. Ha ha ha

Average food, horrible service. Waiter was rude and did not have time to look after our table. Once we were done it took 30 minutes to get our check.

Great place for your money! They always going big portions and the prices are very reasonable. I usually get the chicken tender shrimp combo. It’s like $ 10 and some change! I decided to get my strips buffalo style this time! My only complaint is on a Friday night the wait was so long and they would not take a call in ahead! I was 15 min away and wanted to put my name on the waiting list hostess would not do it :(

Should have listened to the reviews and not wasted my time or money on this place. I normally love going to cheddars so when my colleagues were trying to decide on somewhere to go I suggested we go here. We came at 8:00 on a Tuesday and by the time we left it was 10:00, bearing in mind there was only one other group in front of us on the wait list. Then, after literally waiting an hour to get our food it was cold. I don’t mean luke warm either, I mean COLD. Finally, after we had all finished our meals the waiter comes to ask us if we need anything and if we want more to drink — that might have been a good question to ask halfway through the meal not at the very end after everyone is finished and just wanting to get the heck out of there. Oh and not to mention the power went out during the middle of our meal! Bottom line I will never be coming back here

Where do I start? After waiting 20 minutes to be seated, the service was terrible. I went with two friends and we ordered three appetizers first. It took an hour for them to come out. Our food took another 30 minutes and when it came out we were all pissed. We each order chicken tenders and they were all overcooked and cold. Talked to a manager who looked no older than 19 years old and he was really of no help. We sent our food back to be remade and about 20 minutes later when we got the food it was done better but at this point we didn’t even want to eat. We took the food to go, paid our bill (yes, we were charged for every single thing although between 3 appetizers and 3 entrees only 2 appetizers were even worth th money), and will never return again to this location. Too many freaking kids working and not paying attention to what they are doing. They need guidance and more experience.

Simple food for good price. Service is always poor, been here multiples of time & had many different servers always the same experience. Price & portion are reasonable. Try the Santa Fe Spinach Dip here so worth it! Favorite dishes from here is the grilled catfish, combination platters & lemon pepper chicken. I don’t recommend any of the burgers taste like any ol burger, Philly cheesesteak very plain, New Orleans pasta it lacks a lot of flavor, chicken fried chicken/​chicken fried steak, or the chicken Alfredo. That’s about it, stay simple with menu basically. Try the margaritas here though, they won’t disappoint you.

Got sat right away, server never acknowledged us (20 minutes) so we went back to host stand. Got sat on a different section and our server had no knowledge of anything. Decided to get our food togo. Bad experience!

As I posted previously, service here sucks. I went by yesterday at 5pm. I waited 10 minutes in the bar area and no one came to take my drink or food order. I went to the hostess stand to be seated a regular table. The restaurant was probably about 5% full. So, the hostess said she was looking for an available table that has a server because it was the change in shift and no one was available. Upon hearing this, I just walked out the door.

Thanks to my server Jessica, I had the worst time dining at this location lastnight. My husband and I stopped in for dinner and drinks before heading home for the evening. There was a very nice vibe in the place, everyone was chatting away having a nice time. I wanted to sit in the middle section, noticed that two tables were available, asked to be seated. We were soeaking with others in our section about the holidays when our servers bitter mood changed everything! Jessica, the server had the worst attitude ever! We had to interrupt her conversation just to ask if we could order drinks. She act as if it was a bother. wow! We later had to ask if we could order appetizers, she was so moody! I asked for napkins that never came. although she passed us several times. Finally, we decided to go someplace else to spend our money and enjoy our evening. Why do people take on positions that involve direct contact with the public when they don’t have deleted people skills! I’m just sick of it!!! And that’s why I share whenever I come across horrible treatment.

I have been here many times and love the food. The wait could be a while sometimes as they are often busy (that says a lot for demand). Prices are good for the portions and quality. I love the chicken and ribs combo.
Now I have been here when conditions were not the best. As I said the place is very busy at times and weekends. I am not making excuses but places that are as busy have a hard time keeping up in high volume traffic.
I take all things into consideration when rating service and products. If you are in a hurry and see a long line at any restaurant that should tell you something. In higher volume restaurants you can expect slower service as well. All things aside this is a very good bang for the buck. I have experienced poor service and long waits at much higher priced restaurants and steak houses that serve much smaller portions and the food is no greater.
I wish they would build one on 288 near Pearland.

Went with my wife and my mother in law and its a good place over all good food and cheap drinks. will be coming again

My first time trying a Cheddar’s and the experience was OK. On the downside, the hostess seemed in disarray and the table was filthy and sticky … which seemed to be a common problem as I saw others seated around me wiping up their spaces after being seated. Once I got past that, my server was quick and attentive, my burger and fries were delivered promptly and everything was warm and flavorful. I will definitely be back and if they can get their hostess and bus staff in order, this could be a regular spot for quick, tasty comfort food.

I want to start with the good and not the bad. The food is super affordable and actually really good! The environment has a very upscale feel, especially since it’s considered a casual dining restaurant. You must try the croissants! They are lightly glazed with a semi sweet cream with a flaky crust and soft fluffy interior. Now as far as the service is concerned, you definitely get what you pay for. Though I tip 20% no matter what because I use to worked in the service industry, I was really taken aback by how non attentive my waiter was. He did absolutely nothing but take our order. No refills, no name given, no pre bussing, absolutely nothing. It was that bad, no exaggeration. But like I mentioned prior, the food couldn’t get any better for this price point, so I will more then likely go back.

Ask for Rashaad, he’s great, as is the food ! Thanks again Rashaad for great service ! Cheddars should send you to all the stores to evaluate and train new staff !

Called hours ahead of time and asked about reservations and party specifics. The host told me they only do walk ins and not to worry. We have been waiting for nearly an hour and they will NOT seat you unless your entire party is here. We only were missing one person and they still refused to seat us. Our last member arrived 30 mins ago. The only reason we have not left is because our party members have drove from different parts of Houston! This is beyond ridiculous, I brought it to the managers attention and he blew it off as if it didn’t matter to him. The staff is definitely under trained they sat parties of 5 multiple times and just made our wait longer. This is will be the very last time I come to this cheddar and I highly recommend finding a McDonalds before here

Cheddars a is known for their simple, yet tasty comfort food (e.g., chicken fried steak, blackened salmon), hence the «casual» in their name. My team at work love this place, so I decided to thank them I would buy them all lunch. I ordered close to $ 100 worth of food and placed the order well in advanced for pick up a little before noon and was told it would be ready when I arrived. How about when I got there I waited another 30 minutes? This is totally unacceptable, especially during the lunch hour when people have to return back to work. The food was standard; no complaints there. Won’t be ordering like this again from Cheddars unless they learn how to better manage the busy lunch hour.

I’d NEVER been to a ‘Cheddar’s’ – and unless forced to I will NEVER AGAIN. We waited an inordinate amount of time for a waiter, and again for food, which had all achieved similar temperature…
Most disturbing was that I had to remind the server about my Ceasar salad, which had obviously been sitting sinch MUCH earlier, when it SHOULD have been delivered. The greens were wilted and the croutons soggy. My companions steak was SUPPOSED to be ‘Medium, but was obviously very WELL DONE.
All-​in-​all, especially when we arrived just after 1 on a weekday, I was expecting much better attention, service, and food.

Love the food, they have very big portions and its pretty tasty. I had the buttered/​honey croissant that were mouth watering along withe everything else i had. We had to wait a little while for the appetizer that took longer than usual but it was ok. Also with so many waiters/​waitresses you think they would be faster to delivery food and attend to our needs but they were not. In the long run it was a satisfying meal though and experience.

I’m honestly not impressed by the Cheddars food menu but I still come here a lot. However, their drinks are amazing and that’s all I came here for. I had the Maui margarita and croissants. Our waiter was really slow and it irked me.

We had the best service here tonight that we have ever had at a Cheddars the food and drinks were perfect and our server was very nice and faster than any of the other ones we have had before.

I went here before I moved to houston back in April and I fell in love great service ask for john.
I went back again back in May and had some other waiter but can’t remember her name but; she was very rude. She acted as if she didn’t wanna be at work that particular day. Approached my table and it wasn’t clean

Worst phone etiquette ever! I’m literally up the road but decide to call to see what the wait is like. I haven’t been to cheddars in years and today I remembered why. After about 6 rings a young woman picks up the phone and says hello. It instantly took me back because I thought I had the wrong number. I asked her if this was cheddars and she says yeah. I’m still in shock because there was no hello thanks for calling cheddars my name is etc. So I ask her what the wait is and she’s like what? After this I’ve had enough and ask to speak to the manager. She’s like ummm yeah ok hold on. After 5 mins on hold I hung up. Horrible experience and management should be ashamed of the lack of proper training. True embarrassment.

Okay, I know what you’re thinking — 4 stars?! At a Cheddar’s!!!
Yes, it’s true that Cheddar’s isn’t known for the best service or the highest quality food. But what can I say? I’ve had some pretty awesome experiences at this location, so I decided to write about it.
I love Cheddar’s. It’s a chain, yes. The wait usually sucks, yes. The service sucks most of the time, yes. But after being here more than a few times, I think it deserves my four stars. I’ve maybe had amazing service (amazing for a Cheddar’s Casual Café, at least) maybe ¹⁄₅ times. The other times were never terrible, they just weren’t ever really great. It’s safe to say that I’ve had better experiences at this location than several others that I’ve been to though.
So where are all these other stars coming from? Because the food. is. delicious. And the drinks are so cheap and yummy. Of course, it’s not always consistent, but I guess when I’m not paying so much to dine out and have that restaurant feel — I can’t complain too much either. $ 5 for a huge margarita? $ 5 for a huge stack of onion rings? $ 13 for steak, tenders, and two sides? Yes please. And those croissants smothered in calories and honey butter. Yes.
To sum it up, it’s pretty good. I wouldn’t go here for a fancy date or anything. It is what it is. It’s casual and fun. Good drinks and good food!

I totally DO NOT recommend this place! I went there but had to end up leaving. You MUST read this review before deciding on going there.
First of all, there was a really long waiting time. So we asked the receptionist to please let us see the menu while we were waiting. The time passed and she never provided is with the menu.
Once we were seated, the table was really dirty. Where I sat, it was all wet and sticky. When my sister put her phone down on the table, it was full of sticky sauce.
We still decided to stay and then two waitresses arrived and started arguing in front of us of who was going to attend us. Then they decided on one and they took our drink order. When she returned with the drinks, the other waitress comes out saying that she wasn’t going to attend us instead someone else was.
The WORST part was when I was going to drink water. I noticed a huge piece of «ice» which turned out to be two big pieces of BROKEN GLASS IN MY WATER. Besides that, my sister’s glass was full of food remains. DISGUSTING! We asked to speak with the manager, whom never showed up.
I DO NOT RECOMMEND THIS PLACE AT ALL!!!

My friends made fun of me for never having cheddars in my life. So, they decided to pop my cheddar cherries.
I’ve never written a Unilocal post but I am a big Unilocal fan. I wish that my first Unilocal review was positive but I was able to write this while waiting to pay for my tab so that should tell you about the service wait time.
Monday night. Drove 25 min to the nearest cheddars.
Menu: prices: wow. $ 5.95 for a huge glass of margarita. $ 4.95 for really big batch of onion rings for appetizer. My friends and I got an order of New Orleans pasta, tilapia with mango salsa and a burger.
Result:
Pasta was too salty.
Tilapia was fishy. Yes, I know it’s fish. But it was a sour type of fishy. I wasn’t about to take my chance and get sick from seafood.
Burger was okay.
Not once did our server stopped by our table to ask how the service was. We asked for the floor manager and explained the situation. Wasn’t trying to get anything comp but just wanted to share the experience. Anyways, the manager apologized and that’s about it. I wish there was more to the story.
Paying the tab:
Total tab: $ 45. Payed $ 22 in cash and the rest on the card. The server Nick took the 22 and thought it was tips and split the tab in half. I’m not a math major but use common sense.
Cons:
Got sat in the bar section instead when we asked for restaurant section.
Waited 10 min for water
No checking on the table
Silverware was stained, had to use plastic to go silverware.
Food particles in my margarita drink.
Tilapia was fishy
Paying tab waited for 20 min and it wasn’t even pack.
Server had 3 tables thus he was not weeded
Pros:
Cheap drinks
Onion ring was delicious and large portion.

The best Southern food is best served with some Southern hospitality. Cheddars has both!
This is one of the better locations that has great service that goes beyond expectations. Make sure you quiz the waiter/​waitress what their recommendations are — it goes a long way. I was recommended the chicken fried chicken, and I was not disappointed. Sometimes the chicken is overcooked and dry, or the batter is too dense and overpowering. However, the meat was juicy, the batter was nice, crispy, and light. It was a perfect complement to other heavier sides (mash potatoes, red beans and rice). The red beans and rice were oversalted and seasoned, so we were given a new side choice. The corn off the cob was good.
You need to top off your meal with a side of honey croissants. They are fluffy, flavorful, and leave you wanting much more. Overall, great place — next time will try the fried chicken salad, burgers, or the grilled tilapia with mango salsa.