Design Dental Group

I’ve read the reviews for this group and have to say I’m sorry they had such a poor experience. I transitioned to this dentist and location a few years ago with great trepidation. I had bad dental experiences when I was younger and it left a scar. I don’t change dentists easily and fought my insurance company for years to stay with my old dentist. I finally gave in a switched. I literally teared up the first time I was there due to nerves. Everyone was very patient and understanding. Each time I’ve gone (always to the Washington location) the staff has been friendly. Only once was there a hygienist that was not pleasant. She’s not there anymore.
I have not been given a lot of unnecessary suggestions for dental work. But I will agree with the disappointment at seeing Dr. Bibb for short periods of time, if at all during my appointments. With the other dental office I use to go to, I saw the doctor at every visit and he was always attentive. But if the service is a routine cleaning and there aren’t any questions or issues with the patient, I can see why a doctor wouldn’t come out to speak at length with every patient.
I too had a schedule issue last year and thought the four month wait was insane. I haven’t had such issues yet, but THAT would be my reason to switch if I did. Thankfully, not because of the staff or service.

It saddens me to write this as I thought the dentist at the Bunker Hill location was pretty awesome! BUT ever since that one closed down, everything has sucked with this office. First I called to figure out when my next cleaning was at the Bunker Hill location. They then informed me that the location closed down and that I need to make an appointment with the Washington location. Alright, sure, even though they should have let their patients know the location closed down. So I make an appointment for in about a month. I call back a few days before to confirm since I still didn’t get any indication from them that I have an appointment. They said they have no record of me having an appointment there. I couldn’t believe it. They said it was because of staff changes, that they must not have inputted me. So then I said alright, when can you fit me in. It wasn’t till February! I said no thank you and found a new dentist. Now getting records from them… oh my. First of it’s $ 25.00 to request them (which I think it is ridiculous). She then didn’t send me the authorization form to fill out. I call back, they had my email address wrong (even though I confirmed it on the phone). Then again nothing. I ended up finding the form on their website, filled it out and sent it out. Then their address was wrong on the form… so many issues. I would not recommend them at all.

My review is of the Washington location. This dentist deserves no stars at all. I chose this dentist as it was conveniently located close to home and it was within network of my insurer. At my previous dentist of 6 years I had only ever had 2 minor fillings with check ups every 6 months. I came to this dentist and they told me I had 9 fillings and told me they needed to be done and I shouldn’t leave them too long. I got concerned so I had 4 done (one side of the mouth). I had $ 380 out of pocket fees to pay (insurance only covers metal fillings) and this place charges a desensitisers of $ 40 per filling that insurance doesn’t cover. I asked that given i didn’t need any numbing as they were surface fillings why do I need desensitiser and was told they do not do a filling without charging it. I thought this was ridiculous. When I left I was told again not to leave the other 5 fillings too long. I went home and decided to get a second opinion from another dentist. I was told that only 1 of the 5 left needed to be done the others were just stains and he thought the desensitiser was a waste and should have been an optional extra. All I paid was $ 27 out of pocket for one filling. i contacted design dental to obtain a copy of my x-​rays to forward to my new dentist and was told they charged $ 25 and could take up to 30 days to get them. My husband left his dentist recently and they emailed them to us free of charge. I think this dentist is a rip off and they will charge for work that doesn’t need doing. Don’t waste your time or money here!

What a fabulous Doctor and staff! I couldn’t imagine getting my dental care from anyone else!!!

Reviewing the 4500 Washington Ave. Location. I’ve been seeing Dr. Bibb for several years. I could not recommend Design Dental Group more! I’m honestly shocked at the reviews. My experience has been a great one since the very beginning.
Their office is among the most high tech dental office I have ever been to. For example, the hygienists conduct routine cleanings with a high-​pressure waterpik – no endless scraping here! (Shout-​out to Ami-​her cleanings are the MOST thorough I have ever had and she is great about respectfully suggesting ways I could improve my cleaning techniques in-​between visits)
Dr. Bibb ranks among my favorite Dentists. (I’ve seen at least 15 through the years due to a military Father) She has an amazing chair-​side manner and always conducts a careful, thoughtful exam. I have required only a few minor procedures beyond the routine checkup, but she has always made me feel well informed about my options. I look forward to being a patient of theirs for years to come.

This is the third time I come in for an appointment and they screw it up. I enjoyed my first couple of times here but the customer service has really gone to pits.

Washington Avenue location — Do NOT go here! They will recommend unnecessary work and then say ‘that was just a recommendation, not a prescription’. I have been a patient here since 2011 and I would not recommend anyone to go here.
At first, I thought the services were good, but in the past year, I have completely changed my mind. Dr. Bibbs has spent no more than 10 minutes with me for the entire time I’ve been a patient. I recently asked to see my dental records (I was curious and courteous when I asked) and after a 3-​ring circus of excuses and two weeks later they supplied 5 sheets of paper for a $ 25 — why did it take two weeks to print 5 pages??? Because they are liars and sifted through my records, removing anything that might be damaging to their reputation. I SHOULD SUE THEM!!!
The $ 25 charge is meant to recoup their costs for printing/​mailing/​ink/​human resources, but like everything else at DDG, they were looking for a profit. They claim I need deep cleans, periodontal root planing and scaling, and gum tissue replacement, but I only seem to have problems when I go in and their hygienists massacre my gums. The paperwork they did eventually give over doesn’t tell me anything, except that their recommendations are inconsistent and everything they’ve told me is a lie. Oh, and that I’ve paid $ 1400 out of pocket for bunk services.
I’m considering putting in a formal complaint with HIPPA. Janet should teach kindergarten; she shouldn’t be speaking for any medical ‘profession’. She is rude and condescending full of bull cocky poo poo.

I visited the Washington location for my first appointment, and although my experience was not as negative as other Unilocalers, I was definitely fighting off a few sales pitches for whitening, veneers, etc. I had braces for several years and only got them removed 5 – 6 years ago (at that time) — and I wear my retainer every night! I did not need the upgrades, but understood this was a business.
My issue came *this* year when I tried to schedule a cleaning in Feb, and had to wait until late April for an opening. Disappointing, but I booked anyway. A couple weeks later I asked if could try the Katy location since I have moved homes & jobs, and Washington was too far. Their response? NO. They would not accommodate a switch to their sister office. The reason? «If we spent all of our time switching patients, we’d never get anything done.» That was all I needed to kindly take my business elsewhere. The office is clean and nice, but the staff could use a lesson in professionalism and customer service.

I visited this dentist over a year ago, and they insisted that I needed a full root canal and crown. The out-​of-​pocket cost to me was tremendous, and I have had sensitivity issues ever since. I have since moved to Austin and gotten the dental work checked out, and informed that the procedure was done incorrectly, the work was shoddy, and my FILLINGS had HOLES in them. Unbelievable. Not only did the dentist do a very poor job, they pushed work that probably didn’t need to be done, just so they could make extra money.
I am not a dental expert, so when I see a dentist, I expect to be able to trust their knowledge and opinion. This was absolutely not the case with Design Dental.

My fiancé and I were very disappointed with design dental group, specifically the Washington avenue location. Last June (2014) we made dental cleaning appointments one month in advance with our appointment times back to back for convenience. Two days before our appointments the office called and said they would have to reschedule one of our appointments. I volunteered to reschedule and asked for the soonest available appointment. The soonest available was in August, so a little upset that I had to wait an entire month for a cleaning, I rescheduled. The day before my appointment in August the office called and once again stated that they would have to reschedule my appointment. I asked the receptionist what the next available appoint was for rescheduling and she told me October! I explained to the receptionist that I was in the midst of a job change and really wanted to get my teeth cleaned before my insurance expired August 15^th. She told me there were no options other than rescheduling for October. I then asked to speak to a manager to explain that my appointment had now been cancelled twice and I needed an appointment before the 15^th. The receptionist said she’d have the manager call me back. Of course this never happened and I did not get my teeth cleaned before my insurance switched over. I have not gone back to design dental since.
Additionally, my fiancé decided to give design dental the benefit of the doubt and try them one last time. Similarly to other posts I’ve seen regarding this practice, he was met with harsh treatment, unnecessary procedures and excessive product recommendations. To be specific, the technician who cleaned his teeth used the water pick so harshly that when he came home his entire mouth continued to bleed. He typically does not have issues with bleeding nor has he ever had a cavity, he flosses every night etc. He was also told that he needed special toothpaste, mouthwash, Invisiline, a bite guard etc. We realize that many dental practices have these issues, however our experiences with design dental were far worse than normal.