The service was really good. We went in to understand the process to switch from another provider to T-Mobile and the cost. They explained really clearly and patiently to us. They drove to another store to get the color we want in raining day. The store manager also explained the benefits of having a business account that we never thought we could have. They helped us to transfer data between the two devices even it was beyond their operation hours. T-mobile currently has a good plan to take care of the unfinished contract from the competitors. We did our research that T mobile expanded their network and expect the quality of the service should be better than 3 years ago. Check it out.
Susan M.
Évaluation du lieu : 5 Houston, TX
Granted it was raining but went in on Saturday afternoon and waited less than 10 minutes but they switched phones/line at no charge — score!!! Love it when stuff is free.
Zoe F.
Évaluation du lieu : 5 Houston, TX
Love this T-Mobile! I was a bit skeptical because of the reviews but I now don’t understand the bad ones at all. I went in to upgrade my phone as a birthday gift to myself. I have always had Windows and Android phones, but I wanted to upgrade to an iPhone. The man who helped me was extremely helpful and gave me his honest opinion about all the iPhones and which phone he thought would be best for me. He wasn’t just trying to upsell me. I got the perfect phone for me and I couldn’t be happier!
Carlos N.
Évaluation du lieu : 1 Energy Corridor, Houston, TX
TMobile your Internet wifi sucks. It’s not reliable. I constantly h e to reset my modem and this is the second modem in the 1St Thirty since I have had your service. I do not recommend this Internet because the service connection can not stay up and constantly loses signal, the modem goes to sleep and shuts down and I have complained about once and that’s all I have time to do. It’s costing me money. and now I’m stuck with this crap cause its past too long to send it back. So I hope this review cost you money. And this review took 3times to post because of this signal. NEXT!!!
Joel E.
Évaluation du lieu : 5 Houston, TX
Under new management for the last 4 months. Great place. People are friendly and helpful.
K K.
Évaluation du lieu : 5 Houston, TX
Am not a T Mobile customer, never have been, not stating Verizon is stellar but proximity to Verizon requires death defying traversing at 5:00 p.m. I’m next door and ready to throw my iphone through the wall when I see 5 young men at the T Mobile counter yammering and I think 5 brains could possibly solve my gmail issue, have exhausted all my brain cells when my gmail vanished 3 weeks ago. Explained to Josh I had talked with the folks in India that worked for Netgear, they could not help, not a router issue, had done all the youtube I wanted and read all the Apple forums, to no avail, Google won’t help anyone with a free gmail account. He stated he thought there were too many accounts on my phone, told him I had done a restore and erased some accounts and he asked if he could erase 2 accounts off the phone, bingo, gmail worked again. Thank you Josh for being a Godsend, he refused any type of payment. and told me he knew nothing about iphones, lucky me.
Eman S.
Évaluation du lieu : 1 Houston, TX
NEVER go to this T-Mobile. Try the other Katy Freeway location that is literally right across the highway, closer to Memorial City Mall. I had a few phones with me, and wanted some of the numbers on certain phones copied to different SIM cards. The first store told me «our bluetooth isn’t working… sorry.» Umm… Are you serious? I think that the girl who helped me was just making excuses for not knowing how to do what I had asked. Everyone at this location is lazy and are only interested in helping you when it benefits them; i.e. starting new contracts, selling phones.