Went for a regular eye check up and my experience was excellent. Dr Jamie was great and very friendly. She took the time to explain with detail the different exams provided and my results with no rush. Also the staff is very knowledgeable, friendly and attentive.
Debra T.
Évaluation du lieu : 5 The Heights, Houston, TX
Dr Ali is amazing! The staff was friendly and I was in and out with my new contacts in 30 minutes!
Catherine L.
Évaluation du lieu : 1 Irvine, CA
I’m quite surprised by the positive feedback this location receives. I’ve been here a total of three times. My first time, I used a coupon, and got a great deal. The doctor was sweet, and helpful. But one thing that bothered me was the uniforms the others wear, most of the people were not wearing any professional clothing. But at the time, I did not think much of it. The third time I went in — the staff was dressed so oddly for a doctors office! I’ve work in this field before, and did not find it very professional. One woman was wearing a bright blue, tube top beach-maxi dress, with FLIPFLOPS?! GROSS! She looked like she was going to the beach club/party. I understand everyone wants to look nice at work, and scrubs aren’t the most«fashionable», but put some clothes on! I have not look back since.
K K.
Évaluation du lieu : 1 Houston, TX
Blew $ 700 here 6 months ago on DKNY frames/glasses, staff was helpful at that time. The glasses stretched tremendously, so my head is big what can I say. Dashed in here although it was a 40 mile drive from point A to point B, one staff person and one customer and I expected to wait for help but the staff person took my glasses and attempted to adjust them by heating and splashing water everywhere. He told me in his best lazy language, nothing could be done with them to make them fit tighter to my face. Told me to come in every 3 months to have them re-sized, really. He stated the plastic frames were no good and if he tried to assist me further he would break the frames/glasses. Management you might want to invest in training your staff better, shareholders are not going to see an increase at this rate of poor customer service.
Cynthia F.
Évaluation du lieu : 5 Houston, TX
I went here for an eye exam and had a good visit. The service was efficient and friendly. I appreciated their timeliness and they gave me sample contact lenses. I also bought some glasses and now I can see clearly.
Jessica S.
Évaluation du lieu : 5 Houston, TX
Honestly, the best customer service I’ve ever received from an optician! I”m always treated like a friend rather than an unknown customer. I truly appreciate that the service they provide is friendly, helpful, efficient, and quick. Another thing I truly appreciate is that they have saved me so much money by being considerate of my finances. Dr. Ali and her staff are unmatched!
David N.
Évaluation du lieu : 5 Houston, TX
The staff was very generous & assisted me before the New Year! I really was in need of a check up on my left eye due to redness, pain & soreness. Dr. Ali took me in & she knew exactly what to do! She gave me medication & eye drops to assure I had a great holiday! In days my symptons improved! She gave me follow ups to assure that I was ok! I recommend this place to anyone! Service was in & out!!! GOD bless!!!
Malik H.
Évaluation du lieu : 5 Houston, TX
Let me first start by saying Dr. Ali is Awesome! I needed my yearly checkup before I flew out for work and she was available on short notice. From the call I made, to walking in, I was greeted by friendly staff. I waited few minutes before they started my process. Once I got in the exam room, Dr. Ali was already ready for me. We discussed pros and cons of different products(contact lenses). I asked some lengthy questions and she was willing to go in depth and provide feedback! I ordered contacts and they were in within the week. Throughout the process I felt no rush or push by the staff. I will be going back and have already referred friends! Thank you Pearle Vision Bunker Hill Staff!
Amber W.
Évaluation du lieu : 3 Houston, TX
I’ve never had a problem getting in and out of this location. They are quick, and there are never too many people there. The opticians are also good with remembering who you are, giving it somewhat of a smaller town feel. Pearle Vision always has coupons, so if you don’t have eye insurance, I would recommend looking for those. You can’t use them with insurance, however. Overall, good for a chain. They did forget to charge me for my fitting, however, which caused delay in receiving my contacts. Other than that, no issues to speak of.