Enterprise Rent-A-Car

Great customer service! I had a pretty bad experience at the Kirby/​59 location and the guys at Greenbriar really helped me out. Nick (manager) and Kal were super helpful and friendly. They seem pretty busy but definitely willing to go the extra mile for customer service.

made a reservation for 9am. called for my pickup at 10:15 and they informed me that they gave away my car because I wasn’t there at 9am. Say what?
They had one vehicle left and she wasn’t willing to give it to me at our original rate because it was a higher grade vehicle. I was even willing to exchange it when they had our car in stock.
So unhelpful. And I have never had an experience where Enterprise holds you to your exact reservation time. Unfortunately, they just missed out on a 6 week reservation.

I rented a car because I wanted to visit family in the neighboring state.
I took a small but powerful car. I was pleased with it. I needed a driver’s license and credit card for rent. I left a small deposit in addition to payment for the machine.
But when I returned the car, they gave me back a pledge. I will use the services of your company.

It is a busy location but the staff is very friendly. They worked with my insurance to get me a rental & made sure I was covered for both times I had to extend the contract. And extending is a quick 2 minute phone call!

The staff here was terrific! I flew in to Houston to be with my mother at the Medical Plaza and needed to rent a one-​way vehicle back to Dallas. The staff and manager here did everything possible to make my mother as comfortable as possible. Even though they were extremely busy they took the time to assist each client fully. Thank you for making the trip easier and for all the help!

Great business. They accommodated my need for a car at last minute (booked at 7am via iPhone for a 5pm reservation, but was able to pick up at 430pm) and provided an upgrade at no extra cost. Have rented from them multiple times and have always had a good to great experience at THIS location. Actually renting from them again this weekend.

the staff were very nice and helpful. their great service make me to apply for a membership

Another great Rental experience!!! Quick pick up, nice car, friendly staff! No place will treat you better!!!

I had a great experience with this location. They were very friendly and professional. I was able to schedule a car online easily. Someone called to confirm pick-​up timing. Haron had me out of there in 15 minutes and was extremely flexible with me about car options in my price range. I ended up needing the car longer than I had originally anticipated which was handled with a quick 2 minute phone call. I will definitaly use them the next time I need a rental. Thanks!

This has got to be one of the worst businesses I have ever been to ever. I would like to give it a minus 1 star, but oh well. We reserved a car only to find we had to wait over an hour when we got there at our scheduled time to get ANY car. Then, they said they wouldn’t have any cars available. Customer service was non-​existent, to be generous. To quote Seinfeld, «I don’t think you do. You see, you know how to ‘take’ the reservation, you just don’t know how to ‘hold’ the reservation. And that’s really the most important part of the reservation: the holding. Anybody can just take them.»

All of the employees at this location were awesome. There was no doubt in my mind that the folks here take their jobs seriously and know they are in the business of exceeding their customer’s expectations. I really can’t say enough about how very satisfied I was with my experience here. I will and have recommended this exceptional Enterprise location to others.

When my bf damaged his vehicle, he had to get a rental during the repair process. He visited this location the day after damaging the car and the vehicle he chose was an unexpected gas-​guzzler. He went into the location today to swap out the car (I’ve done it before, so FYI for your future rentals) and he had the misfortune to deal with Tony Ferrara (sp.) He flat out refused to swap the car saying, that all their cars were reserved. That’s fine but he took it a step further and refused to call another location to check on their availability and inaccurately claimed that there was no swapping of cars between locations (another lie confirmed by my prior experience and Enterprise customer service).
Needless to say, after a call to Enterprise customer service, he was eventually able to swap out the car at a different location. Although I will continue to use Enterprise, if you encounter TONY «Mr. Customer-​Service Oriented Professional 2012», don’t be afraid to push back if something doesn’t sound right. You pay their salary and they are there to help you so they should act like it.

Never meant to visit Enterprise but after an unfortunate experience with someone who was learning how to drive — their insurance sent me to the closest rental car place.
Tony greeted me and was pretty awesome through the whole process — which made me feel better about letting go of my brand new car for a week.
There was a woman there as well — which I forgot her name — was super nice and really helpful. As well as another guy who came in on his day off to check his email — only to step in to help out the line when the staff was bogged down with people returning vehicles. AWESOME.
Wish THEY could train people at the post office — Lawd knows they could use some help in the customer service department.
Cheers to Enterprise for hiring people who rock!

After getting into my 4^th car accident in one year (and no, none of them have been my fault), I needed a rental and fast. Since I was at a conference in the Med Center, this was the closest car rental agency around and we went with it.
The insurance set everything up and I called during my lunch break and they offered to come pick me up from my meeting to avoid getting a cab. I was thrilled and waited patiently for my ride.
The entire process was a breeze. I came into the clean (though sparsely decorated) room and within 30 minutes I had a car waiting for me. Since I had a lot of moving to do, I went with a little SUV that cost me $ 9 more than what my insurance company would pay. I figured it wouldn’t be a big deal since it sounded like my car would be considered totaled by the insurance company within days.
The next day, I found out that my car probably wouldn’t be totaled and that they’d try to fix my car up. Considering that I’d need a new transmission, front panels, hood, windshield, airbags, etc., I assumed that I’d probably need the rental for the full 30 days if not more. I’m a cheapie and the thought of paying near $ 300 for a rental car (I’m not even going to think about how much it’ll cost me if my car isn’t done within the 30 day window), I went back that day to exchange my SUV for something free.
They were incredibly nice about it! My same girl was there, but still on her lunch break so someone else helped me. By the time I left, I felt like part of the family. Everyone was cracking jokes and being extra friendly.
Both cars have been immaculate (well, this Dodge has coffee stains up on the roof’s upholstery), and the paperwork has been fast and efficient. I’ve never had such good service at a car rental place and even though it is way out of my normal driving zone, I’d definitely use them again.